It's been a really unexpected, good experience. We had a plastic cover of a rear wheel of our Seat Ibiza lost/stolen, and the renting company charged us 100€ for such piece (it maybe could cost 30 the... See more
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Review summary
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Reviews shaping this summary
This insurance company were excellent. Easy to contact. Online claims form was simple to complete and no problem uploading documents. (Claimed €152 for a lost/stolen hubcap, crazy charge by car rental... See more
I don't usually write reviews, but this time I have to praise the professionalism of your company. I've got the respond to my complaint surprisingly fast, without any additional negotiation or proof... See more
Company replied
Oh my God, I just came back from vacation in Crete, Greece. I had to submit a claim, for scratches on the rare bumper. I proceeded as suggested from their platform, which apropos is rather transparent... See more
Company details
Written by the company
We are committed to protecting your financial and emotional well-being by ensuring that you have a hassle-free car rental experience and feel safe with our Full Coverage insurance product. We are a licensed insurance company and operate in the countries of the European Union and European Economic Area. We cooperate with car rental platforms in offering our Full Coverage insurance product together with car rental reservations.
Contact info
www.sincerainsurance.com, Latvia
- support@sincerainsurance.com
- sincerainsurance.com
5.0
Excellent
800 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Quick, efficient, service
Quick , friendly, efficient service. The well designed web site makes it easy to submit a claim. Mine was settled within three days of submission
28 May 2026
Unprompted review
Reply from Sincera Insurance
Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.
Hired car from DiscoveryCars platform…
Hired car from DiscoveryCars platform with full coverage. Had a small bruise on whell which I reported to Sincera. Super fast confirmation after 2 days! No problems, no additional questions. I would heartily recommend it!
28 May 2026
Unprompted review
Reply from Sincera Insurance
Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.
Very easy to fill claim report
Very easy to fill claim report, fast answer. Truly the best recommendation 👌
28 May 2026
Unprompted review
Reply from Sincera Insurance
Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.
Great company
Great company!
Great customer service quick response and very helpful staff.
The website for claiming is very easy to use and quick to upload all documents.
Thank you and highly recommended!
28 May 2026
Unprompted review
Reply from Sincera Insurance
Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.
Great Service but Taxi Fair Refund Limit is Inadequate.
We had a hire car rear ended at a toll booth, the car was a write off, so had to continue the journey that day by taxi. Claim for the hire company damage excess and taxi fares submitted and approved very quickly and easily.
The only issue with the insurance is the €300 limit on Taxi expenses, unless you are fortunate enough to have your accident close to your final destination or near to your hire company the limit is inadequate.
26 May 2026
Unprompted review
Reply from Sincera Insurance
Thank you for sharing your experience! We know unexpected rental charges can be frustrating, so we’re really glad we could step in, handle the claim, and help you recover the amount quickly. For your future rentals consider adding Mobility Protection to your booking, which will add additional 500 EUR to the taxi limit.
Very good
Very good, I had never used your service before and I’m really satisfied. I submitted the claim online from my mobile in just a few steps on Sunday night, and this Wednesday morning I received confirmation that it was approved. Now I just have to wait for the payment, which is said to take 15 business days. If I had to mention one downside, it would be to maybe shorten this waiting period. Thank you.
27 May 2026
Unprompted review
Reply from Sincera Insurance
Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.
Really great!
Really great!
Someone hit my car when i was parked.
When i got home i took care of all the information needed and i allready got the payment in less than 3 days.
I would deffinetly reccomend!
20 April 2026
Unprompted review
Reply from Sincera Insurance
Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.
Absolutely no pain
Absolutely no pain
Apply on line for full compensation
Accepted in less of 24h
23 May 2026
Unprompted review
Reply from Sincera Insurance
Thank you for your kind words! We’re glad you had a smooth and positive experience with Sincera Insurance.
Quick and easy
Easy booking.
Filling in the claim formular was quick.
Very quick response and pay out.
Excellent!
26 May 2026
Unprompted review
Reply from Sincera Insurance
Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.
Amazing service
Amazing service! Fast, transparent, and 100% efficient
We took out insurance with Sincera Insurance for a rental car, and it was the best decision we made. The rental company hit us with an unfair, abusive charge a week after drop-off. We contacted Sincera Insurance, and their customer service was flawless: they handled everything incredibly fast, with total transparency, and covered the full amount. It’s so refreshing to find an honest and efficient company. I will definitely use them again!
15 April 2026
Unprompted review
Reply from Sincera Insurance
Thank you for sharing your experience! We know unexpected rental charges can be frustrating, so we’re really glad we could step in, handle the claim smoothly, and help you recover the amount quickly.
TODO UN LUJO
I can only thank you for the simplicity, efficiency, and speed with which you resolved the issue. They only took two days to fix it.
Thank you so much for everything.
22 May 2026
Unprompted review
Reply from Sincera Insurance
Thank you for your feedback! We’re happy to hear that your claim was handled quickly and efficiently.
Great service.
Hired a car from Discover for a trip in Puglia Italy with full insurance cover. Had to have a tyre replaced after a puncture, which the rental company would not cover. Once home submitted a claim to Sincera for the replacement tyre cost and it was approved to be reimbursed within 24hrs of submission. No back and forth emails like some insurers or trying to reduce the claim. It was instant and the claim process was easy to complete via my mobile. Great service 👍
20 May 2026
Unprompted review
Reply from Sincera Insurance
Thank you for sharing your experience! We know unexpected rental charges can be frustrating, so we’re really glad we could step in, handle the claim smoothly, and help you recover the amount quickly.
Reliable service, gave me confidence to use it every time I hire a car
Amazing service, very simple seamless process, the car hire company charged me a 1000 euros for a minor scratch and I got my money back within days. totally recommended
17 May 2026
Unprompted review
Reply from Sincera Insurance
Thank you for sharing your experience! We know unexpected rental charges can be frustrating, so we’re really glad we could step in, handle the claim smoothly, and help you recover the amount quickly.
It was very quick and easy
It was very quick and easy. I feared it was going to be an overwhelming admin process, but not at all! I'm very pleased I decided to go for the full coverage, as I never needed it before, but you never know what can happen!
21 May 2026
Unprompted review
Reply from Sincera Insurance
Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.
Quick and easy handling.
Easy, No BS-process that was handled within 24hrs of making my claim.
I had my full claim paid out without any interrogation-like questions or attempts to get out of their end of the bargain.
Thanks Sincera - propably my first good experience with an Insurance company 👍
21 May 2026
Unprompted review
Reply from Sincera Insurance
Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.
Top notch experience.
Top notch experience.
I have purchased and insurance for a rental veichle and we had a punctured tire.
I filled the form online, the website is clean and very easy to navigate, they reviewed the claim in just 2 days.
Top!
20 May 2026
Unprompted review
Reply from Sincera Insurance
Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.
Very smooth and quick compensation
I got a small dent on the roof of my rental car in after a piece of a chimney fell on it when parked. I got charged over 1250€ which is insane, but i rented the car through discovercars in Tuzla in Bosnia and Herzegovina with full insurance. The claim i made was straight forward and went without hassle, i got compensated for the whole amount that i got charged with! The service was great and i recommend!
21 May 2026
Unprompted review
Reply from Sincera Insurance
Thank you for your review! We’re sorry you had to deal with damage during your rental, but we’re very glad we could make the claim process quick, smooth, and stress-free.
The best insurance company I have dealt with
Easy to open a claim, super fast response.
19 May 2026
Unprompted review
Reply from Sincera Insurance
Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.
Everything with Sinidera Insurance was fine
Everything with Sinidera Insurance was very easy and fine. I had a damage to the rental car, and the costs were covered without any issues. Before renting, it was also everything very clear to me. Thank you very much.
21 May 2026
Unprompted review
Reply from Sincera Insurance
Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.
Exceptionally fast service
Exceptionally fast service. Last Saturday I submitted a claim of €1,061 for damage probably caused by a third party. Yesterday I received confirmation that the claim was approved, and today the money was already in my account.
Once again, exceptionally fast service, and the 5 stars are more than deserved.
20 May 2026
Unprompted review
Reply from Sincera Insurance
Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.
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