Sinuss Reviews 521

I placed an order and have been waiting for it for 20 days. According to the status, the item was delivered on January 1, 2026 (even though it was a holiday - so it's not possible).

The service desk and info-email are not responding to my emails at all. I am very disappointed with the service.

I want my money back!

Sinuss was very informative and reassuring regarding the package we were waiting for, which had been marked as delivered but hadn’t actually arrived. They explained that if it didn’t show up within the following week, they would initiate a claim. Fortunately, the package did arrive, and their support team was quick to respond throughout the process. They’re the best—top-notch customer service!

I had a pleasant experience with Sinuss. The wide selection of components made it easy to find all the parts required for my graduation assignment in one place. Delivery was fast and was packaged securely. When I made a mistake ordering the wrong LoRa Transceiver, the customer service was friendly and helpful in guiding me towards the correct part.

Unprofessional approach to the customer. The parcel is delivered outside the delivery window, despite the delivery time listed or live on the website.

E-mail communication takes a very long time.
Returning the goods takes a long time, now no one responds to messages. In general, I do not recommend this store, it is better to spend money in a place like fdxie, people respect my time.

Bonjour,
j'ai commandé des relais commutant 10A 250VAC, comme écrit dans la description:G5Q-1A4-EL2-HA DC24 RELAY, SPST-NO, 24VDC, 10A, THT OMRON j'ai reçu des relais commutant 5A 250VAC l'erreur du fournisseur (Farnell) est dans l'intitulé; EL2 correspond à 5A mais faussement affiché 10 A les relais de 10 A sont marqués EL (pas EL2) selon la fiche technique de OMRON j'ai suggéré de corriger l'intitulé en supprimant le "2" ce qui correspond à la description et la réalité !
j'attend le remboursement total de cette commande pour laquelle j'ai été trompé.
********************
réponse reçue, plutôt élégante !
je modifie mon appréciation de 1 à 3 étoiles:

""We sell over 1.300.000 products, we follow the descriptions made by our supplier Farnell.
It is impossible for us to check every datasheet. But I checked this one for you once again and you misread the data. ***
This is important. The EL, EL2 and EL3 all have a rated carry current of 10A. The inrush voor 100uS for this model is even 40Amps.
Confusing?
Yes, but we have no intention of misleading. I am sorry if we did,
But I will stop discussing with you about this, I will just refund you order. You can keep the relays.
Met vriendelijke groet,
Eric ""
******************
*** N.B. I did not misread the marking on the delivered relays : 5A 250 V AC... End of the story !!

Received fast, parts are somewhat expensive compared to other companies, but postage is reasonably priced. Amount of items to choose from is limited.

For electronic components Sinuss.nl is fantastic. Wide range of components, quick delivery If they could be easily reachable on the phone for advice and support then 5 stars should be the score

Excellent service, fast delivery.

Charged me for tracking postal, sent letter mail. It took them a week to ship a single IC, and I had to call in to make that happen after a week of waiting.

It's a company from Farnell with about twice the price of Farnell components.
So it's actually crazy expensive.
Some parts are 4-5x more expensive then other website with genuine parts.

From the other side, nice that it is possible to order the same parts from this company as a normal consumer

good support and fast delivery considering corona delays

It took me 3 weeks before I realized that a next day Order had not been delivered. After a short and pleasant phonecall it turned out to be an Inventory/Stock discrepancy which Sinuss resolved in no time by sourcing the component from another supplier and it was delivered asap at no extra cost. - and I was a first time customer with a very small order...

Order was processed quickly, and everything was communicated very clearly.

Quality ok, availability of components is excellent but prices are much higher than other suppliers.
Delivery was delayed due to some unspecified issue.

In general it was a smooth shopping.

I have one think to mention. I like them to be more communicative by using some more e-mails about the process of the order. It was bit of a blank feeling and you ask yourself, are they really processing the order?!

Perfect ! Fast delivery!

Very nice company. The client service is very responsive. They usually reply and take care of your problem within one day. Shipping is quick also (to Belgium)

Best service around, close contact with client throughout, large product range. Thank you. Keep up the good work!!!. Patrick

Everything worked smoothly as always and the sending was super fast!