Sir Gordon Bennett Reviews 1,407

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish nature of the products, often noting their uniqueness and unavailability elsewhere. The delivery service is frequently highlighted for its speed and efficiency, with many appreciating the careful and protective packaging that ensures items arrive in perfect condition. Reviewers also commend the excellent customer service and communication, particularly mentioning the helpfulness and attentiveness of the staff. However, some customers experienced issues with damaged items upon arrival, though the company was quick to resolve these by sending replacements. A few others also noted unexpected surcharges for insufficient postage, which caused initial confusion.

What people talk about most

Product

Consumers find product quality to be excellent, with many praising items as genuine, stylish, and unique.... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent and genuine products. Many... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the super quick dispatch and... See more

Service

Reviewers mention positive feedback about service, highlighting excellent service and superb communication.... See more

Staff

Customers consistently note positive experiences with staff, highlighting exceptional care and superb... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Something horrible went wrong. The Post Office made me pay a surcharge for insufficient postage before they would deliver and I had no idea who the parcel was from, plus I knew postage was paid on ite... See more

Company replied

Rated 5 out of 5 stars

Incredible service. Great website, lots of choices. Delivery was very prompt, I received an email when item had been dispatched, then a personal email stating my order had been delivered and to confir... See more

Company replied

Rated 5 out of 5 stars

Super fast delivery, brick vase looks very stylish. Loving the green colour (my favourite). Definitely recommend! If you did an Ibstock brick would buy as gift for my parents who live near Ibstock. Mi... See more

Company replied

Rated 5 out of 5 stars

Good, honest company selling tip-top quality, stylish goods: items that are unavailable elsewhere. I was looking for a jacket that I thought no longer existed until I "stumbled" onto this website. I... See more

Company replied


Company details

  1. #12 of 204 best companies in Online marketplace
  2. #5 of 21 best companies in Department store
  3. #1 of 16 best companies in General Store
  4. #31 of 376 best companies in Gift shop
  5. #21 of 235 best companies in Homewares Shop
  6. #2 of 17 best companies in Shopping outlet

Written by the company

SirGordonBennett is a curated online retailer - marketplace purveying independent British made craftsmanship goods and British made gifts. Designed and crafted to last longer thus have less of an impact in the planet’s finite resources. We call it ModernHeritage. Made Well. Made to Last. Made in Britain. We are here to help you discover British craftsmanship brands that are handmade with traditional skills by artisans across Britain. Maybe you'll discover a brand that is new to you or a brand that you had forgotten about. So whether a brand is 200 years old with a Royal Warrant or 2 years old with a right royal future you'll say Gordon Bennett I didn't know Britain still made that. Sir Gordon Bennett is the perfect place to get a British made gift for that special person in your life. Or in fact something to treat yourself to some British craftsmanship goods, you know you are worth it. From British made homeware to British made clothing and from British perfume to books and everything in between, Sir Gordon Bennett has something for everyone. Sign up to Gordon'sBUGLE our newsletter and receive 10% off your first order and free UK, EU and USA delivery. Gordon'sBUGLE is a newsletter designed to entertain, amuse and occasionally bemuse. Looking at British culture and history through the lens of British manufacturing and design.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Exciting finds

A great company to go to when looking for that special gift. Very efficient service and speedy delivery.

27 March 2023
Sir Gordon Bennett logo

Reply from Sir Gordon Bennett

Thank you Viv for taking the time out of your day to write a splendid review, highly appreciated.

Cheers, Neil & Dan

Rated 4 out of 5 stars

Great quality apron

Great quality apron, absolutely love it! Only problem I should have gone with the extra length on the belt as my waist is obviously bigger than thought!

27 March 2023
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Reply from Sir Gordon Bennett

Thank you Carsten for taking the time to write a splendid review, the post Christmas waistline can be a problem sometimes.

Cheers, Neil & Dan

Rated 5 out of 5 stars

High quality products as usual and…

High quality products as usual and beautifully wrapped as always. Thank you

27 March 2023
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Reply from Sir Gordon Bennett

Thank you Wendy for taking the time to write a review and for supporting British craftsmanship.

Cheers, Neil & Dan

Rated 5 out of 5 stars

British made

I'm trying very hard to buy British made and Sir Gordon Bennett has a nice variety of goods. I was lucky enough to see the hat I wanted in the sale. Added bonus was it was beautifully packaged.

26 March 2023
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Reply from Sir Gordon Bennett

Thank you Mr G French for taking the time to write a splendid review and glad you found what you were looking for.

Cheers, Neil & Dan

Rated 5 out of 5 stars

British quality at its best supplied…

British quality at its best supplied and delivered by a great British business

26 March 2023
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Reply from Sir Gordon Bennett

Thank you Gary for taking the time to write a splendid review and for the high praise, highly appreciated Sir.

Cheers, Neil & Dan

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, good communication and beautiful packaging.

22 March 2023
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Reply from Sir Gordon Bennett

Thank you Jenny for taking the time out of your day to write a splendid review.

Cheers, Neil & Dan

Rated 5 out of 5 stars

Great customer service asking for more…

Great customer service asking for more info on address. Good price for quality goods.

21 March 2023
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Reply from Sir Gordon Bennett

Thank you Jan for taking the time to write a splendid review, we love to help, so glad we could.

Cheers, Neil & Dan

Rated 5 out of 5 stars

Brilliant service

Great communication, items well packed and quick delivery. Perfect!

23 March 2023
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Reply from Sir Gordon Bennett

Thank you Mr Anthony Swaine for taking the time to write a splendid review, highly appreciated.

Cheers, Neil & Dan

Rated 5 out of 5 stars

Very straightforward and pleasant…

Very straightforward and pleasant experience. Great communication and packaging

16 March 2023
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Reply from Sir Gordon Bennett

Thank you Gillian for taking the time out of your day to write a splendid review, highly appreciated.

Cheers, Neil & Dan

Rated 5 out of 5 stars

Great British products at great competitive prices.

I ordered a Samuel Groves 26cm Casserole dish with Lid. I had hunted around online for the best price and came across 'Sir Gordon Bennett '. This company was new to me but loved the fact that they only stock British Brands and they had the best price for the item I wanted. Order arrived quickly and packaged well, eventhough shame it included plastic as compostable packing peanuts would of been better.
So all in all, from website, product's and efficiency the company were great, just need to sort eco friendly packaging please.
And as to how the Samuel Groves Casserole Dish is,....
100% perfect.
The craftmanship, aesthetics is pure quality and it made some super meals and cleaned up great.
It's definitely an investment piece but well worth the money.

3 March 2023
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Reply from Sir Gordon Bennett

Thank you Claire for a splendid and honest review, highly appreciated. Regarding the sustainability of our packaging, some of the items we purvey are made to order and as such come directly form the workshop they are made. Although we ask our British brands to be as sustainable in their packaging as possible we can not totally control that, we do hope that our brands get better as time moves on and with a little nudge from us every now and them.

Cheers, Neil & Dan

Rated 5 out of 5 stars

Beautiful website

Beautiful website. Great products. Prompt delivery

20 March 2023
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Reply from Sir Gordon Bennett

Thank you Ms Elliot for taking the time out of your day to write a splendid review. Highly appreciated.

Cheers, Neil & Dan

Rated 5 out of 5 stars

After initial difficulties I very pleased with my order

After initial difficulties with the price of the item having changed between me see the product and ordering it the company sorted everything out. The delivery took longer than expected but that seems to be due to Royal Mail and also bad weather.
Very pleased with the product.

14 March 2023
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Reply from Sir Gordon Bennett

Thank you Colette for the honest review. Sometimes due to brands increasing their prices we also have to increase our prices. But we are very happy that we have managed to resolve the problem and you are a happy customer.

Cheers, Neil & Dan

Rated 5 out of 5 stars

Great experience and a lovely gift

Great experience and a lovely gift. Emailed to check on the progress of my order and Dan was more than helpful.

7 March 2023
Unprompted review
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Reply from Sir Gordon Bennett

Thank you Becky for taking the time to write a splendid review, highly appreciated.

Cheers, Neil & Dan

Rated 5 out of 5 stars

Wonderful service from Sir Gordon…

Wonderful service from Sir Gordon Bennett and I love my new kettle- they even polished it for me prior to sending! Thanks you so much!

25 February 2023
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Reply from Sir Gordon Bennett

Thank you Emma for taking the time to write such a splendid review, and glad you love Richmond kettles as much as we do.

Cheers, Neil & Dan

Rated 5 out of 5 stars

Buying British

I had ordered Burleigh Regal Blue
breakfast cup set , which is lovely . I decided to purchase two tea cup sets
for afternoon tea, Sir Gordon only had one in stock but quickly got more and I received them the day after they were dispatched. Excellent service, and great British goods . Roderick. Belfast.

21 February 2023
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Reply from Sir Gordon Bennett

Thank you Roderick for taking the time out of your day to write a splendid review and we are very happy we could help.

Cheers, Neil & Dan

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