Something horrible went wrong. The Post Office made me pay a surcharge for insufficient postage before they would deliver and I had no idea who the parcel was from, plus I knew postage was paid on ite... See more
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Review summary
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Incredible service. Great website, lots of choices. Delivery was very prompt, I received an email when item had been dispatched, then a personal email stating my order had been delivered and to confir... See more
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Super fast delivery, brick vase looks very stylish. Loving the green colour (my favourite). Definitely recommend! If you did an Ibstock brick would buy as gift for my parents who live near Ibstock. Mi... See more
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Good, honest company selling tip-top quality, stylish goods: items that are unavailable elsewhere. I was looking for a jacket that I thought no longer existed until I "stumbled" onto this website. I... See more
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Company details
- #12 of 204 best companies in Online marketplace
- #5 of 21 best companies in Department store
- #1 of 16 best companies in General Store
- #31 of 376 best companies in Gift shop
- #21 of 235 best companies in Homewares Shop
- #2 of 17 best companies in Shopping outlet
Written by the company
SirGordonBennett is a curated online retailer - marketplace purveying independent British made craftsmanship goods and British made gifts. Designed and crafted to last longer thus have less of an impact in the planet’s finite resources. We call it ModernHeritage. Made Well. Made to Last. Made in Britain. We are here to help you discover British craftsmanship brands that are handmade with traditional skills by artisans across Britain. Maybe you'll discover a brand that is new to you or a brand that you had forgotten about. So whether a brand is 200 years old with a Royal Warrant or 2 years old with a right royal future you'll say Gordon Bennett I didn't know Britain still made that. Sir Gordon Bennett is the perfect place to get a British made gift for that special person in your life. Or in fact something to treat yourself to some British craftsmanship goods, you know you are worth it. From British made homeware to British made clothing and from British perfume to books and everything in between, Sir Gordon Bennett has something for everyone. Sign up to Gordon'sBUGLE our newsletter and receive 10% off your first order and free UK, EU and USA delivery. Gordon'sBUGLE is a newsletter designed to entertain, amuse and occasionally bemuse. Looking at British culture and history through the lens of British manufacturing and design.
Contact info
Union House, 111 New Union Street, , CV1 2NT, Coventry,, United Kingdom
- support@sirgordonbennett.com
- sirgordonbennett.com
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Although they sent 2 of the 5 items…
Although they sent 2 of the 5 items FOC. The rating comes from poor availability of advertised products, 40% of total order.
6 May 2023
Reply from Sir Gordon Bennett
Hello John, thank you for taking the time to write a review. I am really sorry that we've not put our best foot forward here. To confirm, we received your order for a Droyt's Soap Collection, which contains 5x bars of soap - one from each of their range. Unfortunately when we came to send your order we realised that we were out of stock of 3 of the items. On realising our error we refunded your order and contacted you to advise that we were shipping to you free of charge the 2 items we did have available. Out of stocks are rare, but when they happen they are very frustrating. We know that as a retailer and when it has happened to us as a customer. We are very sorry that this has happened to your order and apologise for any inconvenience caused. Your free soaps will be with you very soon. We will track them to your door to make sure they arrive ok and continue to speak to you by email. Yours, Dan & Neil
still hasn't been delivered.
5 May 2023
Reply from Sir Gordon Bennett
Hello Stephen, thank you for getting in touch via Trustpilot. We've contacted you via our support email in order for us to communicate more easily now you've raised the issue with us via Trustpilot. To confirm, we received your order Saturday 6th of May, Shipped it Tuesday 9th of May. Normally this is a 48 hour service but we can see that the courier has requested more information from you about the address. They have requested that you contact them in order to help as as they are struggling to get to the address advised. We will continue to monitor the situation and support you in order to get the information the courier needs and the parcel delivered. Thank you for your patience. Yours, Dan & Neil
EDIT: Quick update to say the parcel was confirmed received on 17th May. Thank you for your assistance with the info the courier requested. Pleased we got it sorted and appreciate your patience whilst we did.
A fantasic purchase
Just received a beautiful pair of gloves bought after , and under the influence of a marvellous bottle of Malbec !
The quality is superb.
I've decided i'm too poor to by cheap !
12 May 2023
Unprompted review
Reply from Sir Gordon Bennett
Hello Steve, Thank you for taking the time to write a review. Great choice by the way - Dents gloves are splendid. Glad you are impressed with the quality. And we agree with you wholeheartedly. Just like we always say - buy cheap, buy twice. Why not buy something that is beautiful, well made and long lasting? Good for the planet, good for your pocket. You'll get a lot of enjoyment from your gloves and we are very pleased to have been able to help. Yours, Dan & Neil
The item was broken
The item was broken. I have emailed yesterday and sent pictures but no reply yet.
1 May 2023
Reply from Sir Gordon Bennett
Hello Jens. Thank you for getting in touch via Trustpilot and bringing this to our attention. Sorry to hear you have a broken item. Of course we will help you with that. We can't find an email from you, not sure what has happened there, was it sent to support@sirgordonbennett.com? We will be in touch with you straight away via email to discuss the issue you have, then to supply a replacement or a refund. Thank you for your patience whilst we get this resolved. Yours, Dan & Neil.
UPDATE: After communicating via support email we established that the item was unfortunately broken in transit. We arranged a replacement to be sent out asap which was received without issue 6 working days after the initial problem had been flagged. We're pleased we were able to solve this issue, and apologise that it arrived broken in the first instance. Sometimes despite our best efforts things can get broken in transit. Thank you for your patience whilst we solved it, pleased the recipient is happy with their gift now it has arrived. Yours, Dan & Neil
Sir Gordon Bennett excels
As ever with SGB, the British products are great quality and the service from the SGB folk is excellent. The goods arrived well packaged and on time. A pleasure to do business with which is rare nowadays and there's no Chinese tat on offer!
30 April 2023
Reply from Sir Gordon Bennett
Thank you David for taking the time out of your day to write a splendid review. And for you continued support of British craftsmanship.
Cheers, Neil & Dan
Very pleased with Richmond kettle and…
Very pleased with Richmond kettle and the parcel was well packed and quickly sent, would recommend Sir Gordon.
27 April 2023
Reply from Sir Gordon Bennett
Thank you Peter for taking the time to write a splendid review and for the recommendation.
Cheers, Neil & Dan
Always excellent product and service
Always excellent product and service. Beautifully packaged and a delight to deal with. Highly recommended
26 April 2023
Reply from Sir Gordon Bennett
Thank you James for taking the time out of your day to write a splendid review and for supporting British craftsmanship.
Cheers, Neil & Dan
Beautiful British website
Beautiful British website, with the perfectly speedy delivery, then arrival of a pure box of joy, just wish the gifts inside were for me! All very thoughtful and appreciated thank you ⭐⭐⭐⭐⭐
25 April 2023
Reply from Sir Gordon Bennett
Thank you Mia for taking the time out of your day to write such a splendid review and for the 5 stars, highly appreciated.
Cheers, Neil & Dan
Reply from Sir Gordon Bennett
Thank you Finlay for taking the time to write a splendid review, highly appreciated.
Cheers, Neil & Dan
What a truly amazing company
What a truly amazing company. The Farmer's Scrub is so good that for the first time in an age I don't have 'blue-spray' hands! It smells devine without being overpowering and my hands feel so lovely.
The courier sent a misleading email regarding the delivery of our Farmer's Scrub but Sir Gordon sorted it out quickly and efficiently with a kindness that calmed my worries.
I'm thrilled to have found this company...not only for the hand scrub but because of the absolute first class service. Thank you
17 April 2023
Unprompted review
Reply from Sir Gordon Bennett
Thank you Lucy for such an amazing review, you have made us a blush a little. Glad you have found Farmers' Scrub and SGB. Hope we can help in the future.
Cheers, Neil & Dan
Birthday present + shipping to Ireland
I purchased the navy smock (Yarmouth Oilskins) for my partner as a birthday present. My partner had forwarded me a link to a similar smock from another company, but unfortunately that company did not provide shipping from the UK to Ireland. Fortunately I found a nearly identical smock with SGB! I really appreciated that this company ships to Ireland/EU and made it easy on my end (I am currently based in the US) so I didn't have to track it through customs or make extra payments toward import charges. My partner really loves the smock, he's a gardener by trade and has worn it everyday since it arrived and said the quality is really lovely. Many thanks to Dan for responding to my questions regarding shipping and help tracking the package through to delivery. I will definitely look here for future birthday gifts (and Christmas as well)! Cheers
18 April 2023
Unprompted review
Reply from Sir Gordon Bennett
Thank you Sinead for taking the time out of your day to write such a splendid review, highly appreciated. Glad that your partner loves his smock and is getting plenty of wear out of it. We look forward to helping again soon.
Cheers, Neil & Dan
Order arrived beautifully wrapped fit…
Order arrived beautifully wrapped fit for a gift. Lovely personalised note which made me feel my custom was valued. Not had this with online shopping before. Lovely touch, thank you.
31 March 2023
Unprompted review
Reply from Sir Gordon Bennett
Thank you Stacey for taking the time out of your day to write such a splendid review. We do try and do justice to the beautiful British goods we purvey in everything we do, so we are happy you appreciated it.
Cheers, Neil & Dan
Would highly recommend…
Very happy with the service I received from Sir Gordon Bennett, good product and more importantly superb customer service. Would definitely buy from again.
13 April 2023
Unprompted review
Reply from Sir Gordon Bennett
Thank you Brian for taking the time out of your day to write such a splendid review and we look forward to helping again in the future.
Cheers, Neil & Dan
Efficient, highly recommended company
The chalks arrived very quickly and beautifully presented. They are high quality at a very competitive price. Your company takes great care to ensure your customers get an efficient and excellent service. I recommend you very highly.
2 April 2023
Reply from Sir Gordon Bennett
Thank you Lady Hoyes for taking the time out of your day to write such a a splendid review. And thank you for the glowing recommendation.
Cheers, Neil & Dan
Fantastic
The communication and the actual beautiful product - I’m over the moon with it !
29 March 2023
Reply from Sir Gordon Bennett
Thank you Stephanie for taking the time to write a splendid review, we are over the moon as you chose to support British craftsmanship.
Cheers, Neil & Dan
Easy website with great items
Easy website with great items. Quick delivery service. Packaging was fabulous, lovely box & tissue paper, with a personal note inside - just wow! Would definitely use again, and highly recommend
29 March 2023
Reply from Sir Gordon Bennett
Thank you Elaine for taking the time out of your day to write a splendid review and glad you love the way we present our British made goods.
Cheers, Neil & Dan
Brilliant idea to promote obscure…
Brilliant idea to promote obscure British brands. Introduced me to an interesting product and for a bargain price - delighted.
1 April 2023
Reply from Sir Gordon Bennett
Thank you Paul for taking the time to write a splendid review and glad you found some interesting British craftsmanship brands.
Cheers, Neil & Dan
A very nice experience shopping with…
A very nice experience shopping with SGB. The 1st Droyt's dispatched I tried was very nice. The shaving soap will be tried later in the week. SGB have been very good as a supplier, the little touches with the delivery were a very nice touch.
T
2 April 2023
Reply from Sir Gordon Bennett
Thank you Tony for taking the time to write a splendid review and enjoy the soaps.
Cheers, Neil & Dan
Reply from Sir Gordon Bennett
Thank you Maria for taking the time to write a splendid review, highly appreciated.
Cheers, Neil & Dan
Reply from Sir Gordon Bennett
Thank you Jon for taking the time out of your day to write a splendid review and for you continued support of British craftsmanship.
Cheers, Neil & Dan
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