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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, with many highlighting the superb suits and coats, and the accurate sizing. The customer service is frequently described as amazing, helpful, and responsive, with people appreciating the clear communication and ease of exchanges and returns. Reviewers also consistently mention the quick and free delivery, often receiving their items promptly and well-packaged. However, some customers experienced issues with orders, such as receiving incorrect items or finding products to be of poor quality after a short period of wear. A few other people also felt that some items, like shoes, were too big or that trousers lacked adjustable waists, leading to additional costs for alterations.

What people talk about most

Product

Customers had positive experiences with product quality, with many reviewers praising the superb quality of... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of suits, outfits,... See more

Customer service

Users describe positive interactions with customer service, often highlighting the team's helpfulness,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sirri staff are very helpful and kind. My order was lost by the post, but the Sirri team handled the situation immediately and resolved it with next-day delivery. They are attentive, patient, and grea... See more

Rated 5 out of 5 stars

What made the experience so wonderful on Sunday 19th was the welcome and all the help and advice given. The quality of the suit and other extra items brought for my son party, and proms. I would highl... See more

Rated 5 out of 5 stars

Great experience with this seller which I'd never actually heard of before. I was initially a touch suspect, due to the cheap pricing and the free P&P and the free returns. As it all sounded a bit too... See more

Rated 5 out of 5 stars

I ordered a 4-piece ivory paisley waistcoat set from Sirri for a wedding. The photo on the website showed an ivory shirt to match the paisley ivory waistcoat and cravat, but when I received the 4... See more


Company details

  1. Wedding Shop
  2. Children's clothes shop

Written by the company

UK's No.1 for Childrens' Formal & Casual Wear Online


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

190 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 4 out of 5 stars

Good quality, quick turnaround for overseas

The website is well laid out. Product info and pictures were descriptive and plentiful. Pretty quick turnaround considering it was going from UK to USA. Only issue I had was that I needed to exchange for smaller size and so I had to return and reorder.(No exchanges-paid for shipping again)

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Good suit

Good suit. Delivery on time. Excellent service. Fits to size. The only thing i was not happy as we cant adjust the waist of the trouser. Would be great if waist is adjustable

15 November 2025
Unprompted review
Rated 3 out of 5 stars

Although order was dispatched quickly

Although order was dispatched quickly, I was dismayed to discover one of the toddler suits purchased arrived minus a fly zip, due to time constraints I felt it impossible to return as the boys are due to be baptised this coming Sunday, I have had to take to an alteration shop to get the zip put in which has meant an additional cost to me.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Replied very quick to my enquiry email. Was able to order the shoes for next day delivery for my granddaughter. My granddaughter loved the shoes. Will definitely use them again

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing clothes

Amazing clothes, amazing customer service. Friendly & affordable our new favourite website. Thank you for our sons suit and other sons christening suit we are over the mood

3 September 2025
Unprompted review
Rated 1 out of 5 stars

Bad quality bad customer service

I bought a suit for a wedding in February every thing seemed ok and after it was worn for about 2 hours it was put away in a suit cover and when I got it out today there was a 4 inch gap in the outside leg seam but after contacting Sirri they weren’t even bothered and copy and paste answers

9 August 2025
Unprompted review
Rated 1 out of 5 stars

Haven't had a refund of items that were…

Haven't had a refund of items that were sent back.
Refund was sent to my closed bank account (closed as it was done so under the current account switch scheme - not my choice). Tried to communicate with Sirri to explain that the bank advise that they have sent the payment back to them and to ask them to refund to the new current account. Sirri's phone line doesn't work at all. Chat responses are sporadic and in broken txt speak English. All they keep telling me is that the refund was sent, and they can only send it to the account it was made from. I've explained that the account is closed and they need to refund to my new current account. They are refusing to do so. The bank just keep telling me they have to refund the new account. Sirri say no. I'm left in limbo £63 down. Advise avoiding as the products weren't great either, as well as non existent customer service.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Ordered 3 matching tie and pocket…

Ordered 3 matching tie and pocket square sets for me and my two sons and had a problem with royal mail loosing my parcel. The customer service team went above and beyond to send out another order on a 24 hour delivery to ensure I got my sets before the wedding I'm attending. Couldn't be more happy about the service and the products we received

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing boy's suit!

I ordered a suit for my son from here in the sale. The price was amazing and the suit is superb quality! The delivery was quick and packaging was great along with being in a cute wee suit bag. I will definitely order from here again! 😊

25 November 2024
Unprompted review

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