SIRRI Reviews 190

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, with many highlighting the superb suits and coats, and the accurate sizing. The customer service is frequently described as amazing, helpful, and responsive, with people appreciating the clear communication and ease of exchanges and returns. Reviewers also consistently mention the quick and free delivery, often receiving their items promptly and well-packaged. However, some customers experienced issues with orders, such as receiving incorrect items or finding products to be of poor quality after a short period of wear. A few other people also felt that some items, like shoes, were too big or that trousers lacked adjustable waists, leading to additional costs for alterations.

What people talk about most

Product

Customers had positive experiences with product quality, with many reviewers praising the superb quality of... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of suits, outfits,... See more

Customer service

Users describe positive interactions with customer service, often highlighting the team's helpfulness,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sirri staff are very helpful and kind. My order was lost by the post, but the Sirri team handled the situation immediately and resolved it with next-day delivery. They are attentive, patient, and grea... See more

Rated 5 out of 5 stars

What made the experience so wonderful on Sunday 19th was the welcome and all the help and advice given. The quality of the suit and other extra items brought for my son party, and proms. I would highl... See more

Rated 5 out of 5 stars

Great experience with this seller which I'd never actually heard of before. I was initially a touch suspect, due to the cheap pricing and the free P&P and the free returns. As it all sounded a bit too... See more

Rated 5 out of 5 stars

I ordered a 4-piece ivory paisley waistcoat set from Sirri for a wedding. The photo on the website showed an ivory shirt to match the paisley ivory waistcoat and cravat, but when I received the 4... See more


Company details

  1. Wedding Shop
  2. Children's clothes shop

Written by the company

UK's No.1 for Childrens' Formal & Casual Wear Online


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

190 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I needed a suit for my son for…

I needed a suit for my son for graduation and I wasn’t familiar with this brand but I took the chance and I’m glad that I did!
The suit was amazing and my son was loving all of the compliments he was getting.
Thank You!

21 July 2022
Unprompted review
Rated 5 out of 5 stars

I ordered 3 suites for my sons .They…

I ordered 3 suites for my sons .They arrived promptly. Superb quality, one suit was too big arranged an exchange that was done in a couple of days .I would recommend this company to anyone
William Powell.

26 June 2022
Unprompted review
Rated 5 out of 5 stars

These guys are amazing

These guys are amazing. Bought a waistcoat outfit that looked beautiful and high quality but ended up to be too large when our son tried it on. Returned it free of charge without any hassle. The team were so kind and helpful throughout. They made every effort to send out a smaller size to us as soon as possible so that we had it in time for the wedding. Outstanding service. Well done. Will definitely recommend and use Sirri.

22 June 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service and lovely suit

I was panicking about the shipping time so I called and spoke to Lena who very kindly arranged to upgrade my order to 24 hour tracked with Royal Mail. The tuxedo arrived the next day and it fits perfectly. My son will look very handsome at his primary prom. I can’t recommend Sirri enough for the wonderful service I received.

18 June 2022
Unprompted review
Rated 4 out of 5 stars

Some difficulties, hopefully resolved by helpful customer service staff

Had difficulties with the website, and left a bad review. SIRRI contacted us to ask if they could assist and offer a discount if we changed the review and make the order - management had apparently come down on marketing over it. We managed to order via Paypal meantime I called to confirm I would amend the review and accept the small refund, and they advised they were holding the order back until we called. I'm annoyed they held the order which we had made separately. All sorted now, just waiting on delivery. Have to say their customer service people are very proactive in dealing with the issue, and were easy to contact, so I've amended the review to reflect this. Also in response to Sirri's comments - the billing and shipping addresses did match. We suspect it is because we have no house number (just a name) and their system cannot handle that.

14 June 2022
Unprompted review
SIRRI logo

Reply from SIRRI

Hi Miriam,

Thank you for reconsideration on your feedback.

Kindly note that as we explained to yourselves previously, payment difficulties that you had on our website was because of FRAUD protection.

As it states in our FAQ, If a customer's address linked to their bank account does not match to the shipping address, our Fraud protection system rejects the payment.

Even though, we are losing sales, and are receiving negative reviews as we see in this example, simply because our aim is to protect people’s hard-earned money. On our website, we have this system to prevent stolen cards from being used, even though we will be losing some genuine customers.

We have contacted you and offered a discount for the inconvenience caused out of our control while our system is protecting people's stolen credit cards and identities. We are intended to offer good customer service and to run our business with a work ethic.

Regards

Rated 5 out of 5 stars

Suit was great quality and arrived…

Suit was great quality and arrived quickly. Had to change order but was given excellent customer service by the customer service team could not fault them one bit, great at getting back to you. Lena Mike Nes were great.
Fantastic company for ordering for a special occasion I would highly recommend them.

2 June 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous customer service

I ordered and unfortunately my items were lost I emailed the company and I received my items that had been misplaced within a few days, i really appreciate the effort that the company put in to sorting this out for me.

Also my boys look amazing in the suits.

31 May 2022
Unprompted review
Rated 5 out of 5 stars

Thank you for the beautiful clothes and…

Thank you for the beautiful clothes and great customer service
We had ordered suits for our sons (9 and 7 years old) and the suits were beautiful and very good quality. The international delivery was very fast. The customer service is great as well, they reply fast and kindly try to help with any questions/queries. Thank you!
We will certainly be buying more clothes from the online shop.

31 May 2022
Unprompted review
Rated 5 out of 5 stars

Received my sons suit within a couple…

Received my sons suit within a couple of days of ordering. Suits amazing! Had a little issue with the shirt I ordered sent Lena an email which she replied to straight away issue sorted there and then great service. Will definitely order again.

26 May 2022
Unprompted review
Rated 5 out of 5 stars

Had a great experience!!

Had a great experience with these guys!! Such a good selection of high quality suits… I ordered several for a wedding and they were all superb quality. Some of the Father and Son suits, unfortunately the child sizes were larger and wider than anticipated, I contacted them and had responses in a timely manner, good courteous and helpful replies from Del! Would definitely recommend them to anybody who wants an excellent service!

26 May 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and quick delivery.

Excellent service and quick delivery.
We looked everywhere stores and online for the Cavani Blazer that my husband had wanted for a family Christening this weekend after not being able to find locally in his size. Found this company by chance online whilst Google searching Cavani suppliers. After reading the reviews we took a gamble and ordered the item online in the hope that it would arrive in time. Item arrived today 4 working days from and within the time that was advised. Email updates from the company and great customer service over the phone too. Very very happy with the service. Recommend and would use this company again. Thank you

19 May 2022
Unprompted review
Rated 5 out of 5 stars

This site was recommended by a family…

This site was recommended by a family member. We all needed the same suits for a family wedding. At such short notice I was able to order what I wanted and received it on time, earlier than expected. Customer service was 10/10. All my email and phone calls were responded fast and dealt with great service. Thank you Del

12 May 2022
Unprompted review
Rated 5 out of 5 stars

Boys suit and shoes

Received a damaged suit but the team at Sirri sent out a replacement asap. Really impressed by their customer service and the suit. Shoes were also stunning! I have one happy boy thank you!

11 May 2022
Unprompted review
Rated 5 out of 5 stars

I needed a specific suit asap and after…

I needed a specific suit asap and after chatting with customer service with a gentleman named Ali he helped me get what I needed done and personally ensured my order gets processed and fulfilled in time. Out of this world service and great products 100% recommend and thank you Ali!!

4 May 2022
Unprompted review

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