Sisu Clinic Reviews 

487
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 472 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, welcoming, and attentive, often highlighting their ability to provide excellent advice and make clients feel comfortable. The service is frequently described as efficient, clean, and of high quality, with many appreciating the personalized approach and clear explanations provided for treatments. People are particularly happy with the results of their treatments, noting the doctors' expertise and gentle techniques, which often exceed expectations. However, some customers also noted issues with customer service, mentioning difficulties in reaching staff and a perceived decline in service quality. A few other people also felt that their treatments were rushed or that aftercare and support were lacking when complications arose, leading to distressing outcomes and a sense of being unheard.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as friendly, welcoming,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as brilliant, excellent,... See more

Customer service

Users describe positive interactions with customer service, highlighting the friendly, welcoming, and... See more

Quality

People report positive experiences with quality, with many reviewers delighted with the results of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been going to Sisu clinic already for few treatments and I keep coming back as the results is too,also I really like how they take the time to understand what is the results that I wanna achiev... See more

Company replied

Rated 5 out of 5 stars

I have been a client of Sisu for 4 years now and each and every time I have visited the front of house are so welcoming and organised. The Doctors are also welcoming, they take time to explain each t... See more

Company replied

Rated 5 out of 5 stars

A great experience at Sisu clinic for microneedling with exosomes. Dr Sonia was so lovely, so warm and also extremely knowledgeable and helpful in making the decision on the right treatment for me. I... See more

Company replied

Rated 5 out of 5 stars

What an ideal location, filled with lovely people. It was a great experience, I'll definitely be back. Thank you to Noor and Karl for being so welcoming and Dr Sonia for a great treatment, laughing th... See more


Company details

  1. #19 of 62 best companies in Skin care clinic
  2. #5 of 16 best companies in Beauty Salon

Written by the company

Say hello to Sisu Clinic, Bye-Bye Wrinkles Founded in 2018 by doctors James Cotter and Brian Cotter, along with entrepreneur Pat Phelan, Sisu Clinic began with one mission – to make safe, effective aesthetic treatments accessible to everyone. What started as a single clinic has grown into a trusted name in anti-wrinkle treatments and skin rejuvenation, with a loyal community of patients who love their natural results. At Sisu, your experience is personal from the very first consultation. Our medical team takes the time to understand your goals and create a treatment plan that’s right for you – whether that’s smoothing fine lines, softening wrinkles, or simply giving your skin a fresh, healthy glow. We believe aesthetic treatments should enhance, not change, the way you look. Our focus is always on subtle improvements that help you feel confident, refreshed, and entirely yourself.


Contact info

4.8

Excellent

TrustScore 5 out of 5

487 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(487)

459 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely experience at Sisu clinic…

Lovely experience at Sisu clinic Belfast. Staff very welcoming and friendly. No issues with service. Will return again.

16 April 2026
Unprompted review
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Reply from Sisu Clinic

Thanks Steph! We are glad you enjoyed your experience and we look forward to seeing you again next time!
Danielle.

Rated 5 out of 5 stars

Dr Laura is amazing

Dr Laura is amazing, totally reassuring and professional. Providing detailed explanations and suggestions. I go to the Belfast Sisu clinic and would recommend it. All the staff are lovely providing a warm, personable experience.

16 April 2026
Unprompted review
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Reply from Sisu Clinic

Thank you for recommending the clinic Sinead! Dr Laura appreciates your kind feedback!
Danielle.

Rated 5 out of 5 stars

Treatment

I recently visited a clinic for a minor treatment, The doctor Sonia and Noor her assistant were both amazing
Their friendly and helpful approach feel smooth and reassuring. I truly appreciate the level of care and professionalism they showed, and I would definitely recommend this clinic to others.

16 April 2026
Unprompted review
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Reply from Sisu Clinic

Thank you for your kind words, Dr Sonia and Noor were delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

Positive first time experience

Doctor Salina was excellent, so friendly and explained everything very thoroughly and the appointments were so quick and painless, I will be back!

16 March 2026
Unprompted review
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Reply from Sisu Clinic

Thank you for your kind words, Dr Salina was delighted to hear you had such a great experience. See you soon.

Rated 1 out of 5 stars

I had treatment here and unfortunately…

I had treatment at Sisu clinic in Richmond and unfortunately experienced issues afterwards, particularly with my Botox eye area, which has taken time to improve and is still not fully back to normal.

At my first follow-up, when I raised concerns about a droopy eye, I was told this can happen, however this had not been clearly explained to me beforehand. I returned again and was advised to ‘sit it out’ and that things would return to normal over time.

To date, my eye has still not fully recovered. Eye drops were suggested, but I had to pay for the prescription myself and they did not resolve the issue. I followed up again but received very limited guidance.

While I appreciate that a refund was eventually processed, the overall experience was disappointing. Communication was minimal and there was no real acknowledgement or reassurance regarding what had happened.

It’s important for others to be aware that if something doesn’t go to plan, the aftercare and support may not meet expectations.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Dr Edele gives good honest advice and…

Dr Edele gives good honest advice and is very pleasant and helpful. I am always confident of good results. Reception Staff are lovely.

14 April 2026
Unprompted review
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Reply from Sisu Clinic

Dr Edel was pleased that you feel confident and are happy with results! Thank you for the review!
Danielle.

Rated 5 out of 5 stars

Sisu is a fantastic clinic

Sisu is a fantastic clinic. Every member of staff is incredibly welcoming and makes you feel completely at ease from the moment you walk in. The atmosphere is relaxed and professional, which really helps build trust. I’ve been several times now and have never been disappointed with the results, consistently excellent. I wouldn’t hesitate to recommend them.

11 April 2026
Unprompted review
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Reply from Sisu Clinic

We are delighted to receive your review and thank you for taking the time to send such positive feedback. We look forward to seeing you again

Rated 5 out of 5 stars

Had a very positive first experience…

Had a very positive first experience today at the Richmond clinic. Both Dr Tanya and Noor were very polite and attentive.

10 April 2026
Unprompted review
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Reply from Sisu Clinic

Thank you for your kind words, Dr Tanya and Noor were delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

Professional service

Dr Talya and Noor were welcoming, friendly, professional and kind happy to come back :)

10 April 2026
Unprompted review
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Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Talya and Noor have made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Amazing clinic

I've been coming to Sisu to see Dr Nila for almost a year, and I am so delighted with the service and expertise offered at the clinic. I've been getting preventative botox, and recently started masseter botox for teeth grinding with Dr Sonia. Sisu has made a huge difference to my confidence and also my health! I have also found Dr Sonia really cares about the aesthetic I prefer, for me I prefer a more natural look and like a bit of movement and that is always achieved in the clinic. The front of house team are always so lovely as well

9 April 2026
Unprompted review
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Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Nila and Dr Sonia have made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

The staff were lovely

The staff were lovely, very friendly and I was taken on time. The clinic was also very nice and clean. Great experience

8 April 2026
Unprompted review
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Reply from Sisu Clinic

Thank you for the 5 stars Diane! We are pleased you enjoyed your experience!
Danielle.

Rated 5 out of 5 stars

Second time visit to Sisu in Belfast

Second time visit to Sisu in Belfast
I must say I was a wee bit nervous as it feels strange for a male

From the moment I walked in to the moment I left I felt very happy

Dr Adele is amazing honestly guys it is like she is treating a close friend her advice is brilliant and she listens and helps you

Anyone nervous about going please don’t be you enter reception and the lady is so friendly then you go through to a private area so people walking past the clinic can’t see you

Waiting area and clinical room is spotless

The price was around £150 cheaper than another local clinic

Another amazing thing is you get a free check up and top up after two weeks

Why would you risk going elsewhere as Sisu is dr lead

Thank you so much

8 April 2026
Unprompted review
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Reply from Sisu Clinic

We are really pleased you felt comfortable and happy in the clinic! Dr Edel and the team appreciate you taking the time to leave such a lovely review!
Danielle.

Rated 5 out of 5 stars

I had an incredible first experience at…

I had an incredible first experience at Sisu clinic with Dr Hursh Jerusha. Extremely informative and explained the pros and cons of various different treatments that I was curious about, giving a great overview within the limited time of the consultation. Also tailored recommendations around my concerns. Really loved that he didn’t push or present any quick fixes. Highly recommend. Thank you!

8 April 2026
Unprompted review
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Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Hursh and Jerusha have made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Super friendly staff and first class experience from start to finish. Always made to feel comfortable and relaxed

7 April 2026
Unprompted review
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Reply from Sisu Clinic

Thankks for the review Margaret! We are happy that you enjoyed your experience and felt comfortable!
Danielle.

Rated 5 out of 5 stars

Always a friendly and calm environment…

Always a friendly and calm environment to relax and enjoy my appointment

7 April 2026
Unprompted review
Sisu Clinic logo

Reply from Sisu Clinic

We are delighted to receive your review and thank you for taking the time to send such positive feedback. We look forward to seeing you again

Rated 5 out of 5 stars

I visited Sisu for the first time today…

I visited Sisu for the first time today and what genuinely positive experience it was. Since my Botox lady has gone on maternity leave I felt nervous about going to another clinic but at every step I was assured. The receptionists were really welcoming, and even though I was running late they quickly got me into my appointment. What a joy Dr Sonia is! She was super friendly and made me feel at ease straight away. She took her time to asking questions and nothing felt pressured or rushed. She gave me guidance at every step and made sure I felt comfortable and aware of what was going on. Her knowledge was exceptional and she gave me plenty of tips and aftercare tricks. Highly recommend her and Sisu clinic.

7 April 2026
Unprompted review
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Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Sonia and receptionist have made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Amazing experience with Sisu

Amazing experience with Sisu! This was my first time getting Botox and everything was explained perfectly to me and I was instantly at ease. It was a painless and great experience. I cannot wait to come back. I couldn’t recommend Sisu Belfast anymore

2 April 2026
Unprompted review
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Reply from Sisu Clinic

We are glad you enjoyed your first time getting an anti-wrinke treatment! We will look forward to seeing you next time!
Danielle.

Rated 5 out of 5 stars

I had the polynucleotides under eye treatment

I had the polynucleotides under eye treatment with Dr Sonia. She was absolutely brilliant. Took so much time to explain everything to me and show me how the procedure is done, explained the down time and technique she used. I can already see the results. She was so kind and took her time.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

A* team

A* team

The team are amazing and super helpful. The process is so straight forward - quick and easy!

Love the results

1 April 2026
Unprompted review

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