SITA Reviews 

I was trying to catch a flight to Lukla from Kathmandu. I was at the checkin counter early and waited in line like a good passenger. The flight was delayed because of weather which is usual for this flight. However when the checkin started I got to the counter and people who were scheduled for later than mine were getting their boarding pass. I was right infront of them. Most of them were white tourists who were called from behind me and got their boarding pass. Unsure about what was going on I asked about why other people are getting their pass and not me. No response. I remember this starkly when the guy on the counter was looking for single traveler and a white person from behind me got it. I asked the guy on the counter again and was met with silence and irritation. I did that a couple of times and finally I confronted the guy on the counter with discrimination. Immediately he came into action and boarding pass was issued. Still confused about the experience but happy that I got to board the flight. This was a 2 hour stint.

I purchased WiFi on two international flights between Los Angeles and Cebu, while flying on two different airlines, not realizing that they used the same internet provider. I waited to file my first claim, until after the second trip. I showed speedtest results, and print screens of failed connections in my complaint. And was summarily denied. They showed that I had some activity on my account, which did not happen. I should have known when the 10 MB connection that was free was so poor.

I purchased SITA FOR AIRCRAFT's "Stay connected until we land" plan on my CDG to DXB Emirates flight, expecting uninterrupted connectivity. Instead, I got ZERO service. Their customer service's response? A refusal for a refund, citing I used 112.01 MB - which is blatantly false.

This isn't just poor service; it's a scam. Other companies manage to provide genuine in-flight internet. SITA FOR AIRCRAFT, however, takes your money and offers nothing in return. Beware!

Rating: ⭐☆☆☆☆

It's absolute scam! Purchased internet package on emirates flight but nothing worked. Asked them to refund but they advised that "huge amount of data was used". Not sure how it can be used if nothing was uploaded, I did not have anything downloaded on the background. Internet was not connected at all. How Emirates are even using them? I have used wifi on other flights before and nothing like that happened but this one did not work a minute during 13 hours flight. Do not use them.

Zero stars. I paid for the messaging package for the whole flight. It worked for only half an hour of a 7 hour flight. SITA customer service won't refund my money despite not providing the service they advertised, constantly blaming the airline refund policy and refusing to escalate my formal complaint outside of the customer service team. Absolutely disgusting way to run a business.

Purchased their highest package on an emirates flight and service was completely useless, a total waste of time. Unsatisfactory reply from their “customer service”

Horrible service, never had internet, didn't produce a refund. f them.
Don't waste your money.

On a Qatar Airlines overseas flight, I booked an internet connection. Unfortunately it rarely made a connection and therefore was unusable. During the flight I brought this to the attention of the flight attendant many times, who promised to report it since they could confirm the non-workability. Not having heard from the airline, I wrote to SITA directly.
Initially they declined saying substantial data activity was recorded, unfortunately without any proof of their position. In the end, they sent me a mail saying they would reimburse the small value of $10 within 10 Business Days.
As was expected the 10 days came and went with no refund appearing. I then sent a reminder returning the exact mail where they promised the refund only to get an Auto response that the case was closed due to inactivity after 5 days!
SITA - a scam. Think 5 times before odering their internet services in the air.

They take the price of having the worst baggage tracking end user experience.
When your bag does not make it to the same airport as you, I'm sure that there is a system that knows it even as the plane takes off.
So when you arrive at your destination you your self have to go through a lot of trouble to create the lost baggage enquiry. They even managed to get the tag number wrong,and you cannot enter it manually.
Well you created your enquiry, status we are searching, come back later. Uhmmmm, you know exactly where and when my bag was last scanned, why would you nok let me know, that is a good indication of how long I might have to wait for it to arrive. No call customer non-servive at this time Air France, have never made so many calls where I got kicked off the line after waiting an eternity.

When a bage is delayed, it ruins your vacation, think about that.

I purchased the flight-long package service for $20. It was a waste of money. Most of the time the connection was down and could not do any meaningful work. When i complained to their customer service in-flight and asked for refund some rude agent called Yashraj M. claimed my usage was high and refused to give refund for the poor service. The quality of the service is very poor.