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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, most reviewers were somewhat happy with their experience overall. Many customers report significant issues with the service, including frequent website downtime, server vulnerabilities and reports of security issues, and data loss. People also frequently mention that the website's cPanel is unstable and that phpMyAdmin lacks SSL. Conversely, a small portion of people felt satisfied with the service, highlighting excellent and friendly support that quickly resolves issues. These customers appreciate the reliable performance and the expertise of the support team, finding it a great choice for quality hosting.

What people talk about most

Service

Users describe ambiguous interactions with service. While some customers praise the reliable performance,... See more

Website

Customers consistently note negative experiences with website performance and reliability. Many reviewers... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express significant frustration,... See more

Response time

Reviewers mention negative feedback about response times, with many reporting that customer support is... See more

Staff

Consumers find staff experiences to be ambiguous. Many reviewers praise the support team, describing them as... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Worst Hosting Experience Ever This hosting is a complete disaster. Their servers are full of vulnerabilities, and because of that, my site got hacked. Hackers planted backdoors straight through t... See more

Rated 1 out of 5 stars

I paid for their top-tier server, but out of nowhere, my server went completely down showing a "license expired" error. This is a ridiculous issue to face when you have paid for a premium plan. When I... See more

Rated 1 out of 5 stars

I have been using SiteCountry hosting for the last 3 years. In the beginning, the service was fine, but in 2025 the quality has become the worst. My website goes down 5–6 times every single... See more


Company details

  1. Web hosting company

Written by the company

SiteCountry offers the best price to performance ratio out there with our 100% SSD servers, Professional technical support, Free CDN & SSL topped up with multiple server locations to choose from. Unmatched performance guaranteed!


Contact info

3.0

Average

TrustScore 3 out of 5

185 reviews

5-star
4-star
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2-star
1-star

Replied to 2% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Very Poor Support and Frequent Downtime – Not Recommended

I have been using SiteCountry hosting for a year now, and I’d like to share my honest experience. Almost every week, 4 to 5 times, all of my hosted websites go down without any notice. When I reach out to live support, they talk for a few minutes and then tell me to raise a support ticket. Once the ticket is raised, no one replies for days.

You keep waiting, hoping that someone will respond and solve your issue — but it never happens. Sometimes you wait for 1 to 2 days without any proper response or resolution. If you again try to talk to live support, they will just apologize and say “Your issue will be resolved soon,” but nothing actually happens.

If you are planning to take their hosting just because it's cheaper, you can go ahead, but never expect good support from them. Their service is unreliable, and customer care is extremely poor. I’m very disappointed and would not recommend SiteCountry to anyone looking for reliable hosting and proper support.

29 May 2025
Unprompted review
Rated 1 out of 5 stars

Very Bad Hosting enka support system…

Very Bad Hosting enka support system bahut hi kharab hai ense live chat me kuchh bhi puchho jo problem ati hai sirf enka ek hi jawab hota hai ticket bharo aur waha pe reply bahut samay baad ata hai

mera recomention yehi rahega ki koi organic site enki hosting pe mat karna nhi to kab site band rahegi apko pata hi nhi lagega aur apki site puri tarh se band baja denge ye log

yadi aap social traffic se kar rahe ho to lene ke bare me soch dsakte ho lakin hosting apko bahut pareshan kar degi

me 2 sal se use kar rha hu pahle teligram pe support diya karte the vo achha tha jab bhi reply ata turant notification aa jata tha lakin ab enke support system me kab reply ayega apko pata hi nhi chalega

me to enki hosting se apni sitye ko hata liya hai

lakin enki thodi tarif bhi kar deta hu ye kam paise me jyada traffic ko jhel lete hai

lakin site kab band rahegi vo koi bharosa nhi hai mahine me 3-4 bar to pakka hai usase kae guna apka revanue me loss ho jayega aur site ki band baja denge

baki apke hosting ko average man sakta hu lakin support system ko aur bahatar karde to jyada achha rahega

aur jo live chat me banda bhaitha rahata hai usko bhi kucch gyan ho jaye to jyada achha rahega vo pura bewkuf inshan hai chhoti si problem ka ticket bharwata hai

7 March 2025
Unprompted review
Rated 1 out of 5 stars

I have been using SiteCountry for…

I have been using SiteCountry for hosting, but recently, my hosting panel stopped working even though my hosting is still active. The issue? They let the panel license expire! This is completely unacceptable.

The worst part is their support team—no timely response, no resolution, and it feels like they just don’t care. A hosting provider should ensure smooth operations for their customers, but SiteCountry has failed terribly in that regard.

If you're looking for reliable hosting with good support, I do not recommend SiteCountry. Their lack of responsibility and poor customer service has caused unnecessary trouble.

1 March 2025
Unprompted review

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