SVD - sivasdescalzo Reviews 

8,201
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Absolute nightmare experience with SVD. My order #800299504 (83.60 EUR) was shipped to Germany. The UPS courier dropped the package on an open porch without my signature or permission (No Abstellgeneh... See more

Rated 5 out of 5 stars

Great experience and very efficient service I had a really good experience with SVD. My orders were delivered to the UK within just two days, which was much quicker than expected. I also had to ret... See more

Company replied

Rated 5 out of 5 stars

Good selection, really competitive and good prices. Took a chance in spite of some poor reviews here but back with good report. Speediest delivery ever, stellar courier service updates. BIG THANKS SVD... See more

Company replied

Rated 5 out of 5 stars

Ordering online from Sivasdescalzo last four years. Amazing product selection, limited items, nice disigners selection. Shipping also 5stars, odered Sunday, received Today. Loyal to this place:) Th... See more

Company replied

Company details

  1. Shoe shop
  2. Clothing Shop
  3. Fashion accessories shop

Written by the company

Sivasdescalzo is an online sneakers store based in Spain, with two shops in Barcelona and Madrid. We ship worldwide in 1 to 2 working days. We have an exceptional selection of sneakers, including limited releases and vintage shoes. Express delivery and excellent customer attention.


Contact info

3.8

Great

TrustScore 4 out of 5

8k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(8,201)

265 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They sell shoes withouth stock

I bought a pair of Adidas running shoes on their website. After 10 days, the cancelled my order due to a lack of stock.

22 September 2025
Unprompted review
SVD - sivasdescalzo logo

Reply from SVD - sivasdescalzo

Dear Luca,

As informed, we were unable to fulfill your order and have issued a refund.

This was an isolated incident, and while we are sorry it happened to you, it is not representative of our usual service.

Thank you for your understanding.

Sincerely,

Rated 5 out of 5 stars

Top notch !

I ordered from them for the first time, it is a very reliable site, with great transparency. They replied to all my emails, the products I ordered are top quality, and the delivery was super fast.
I highly recommend them to anyone looking for quality products!

20 August 2025
Unprompted review
Rated 1 out of 5 stars

YOU SELL FAULTY (FAKE?) ITEMS

YOU SELL FAULTY ITEMS - NOT EVEN SURE IF THEY ARE AUTHENTIC - NIKE ZOOM - USED 3 TIMES - PIECES OF THE SOLES CAME OFF - BOX OF NIKE CAME WITH NO WRAPPING PAPER - AFTER 3 WEEKS OF MESSAGING AND OPENING A CASE WITH PAYPAL YOU AGREED FOR A FULL REFUND - I SEND THE ITEM BACK - NEVER SAW A REFUND - DISHONEST COMPANY/PEOPLE

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Returns scam?

I returned a shirt to them using recorded delivery within their alloted returns period. Sivasdescalzo have neither replied to my email asking them about the return or acknowledged it's existence, despite sending me an email with the returns form.

On the delivery company's website I used to ship the return back to them, it currently says that there didn't seem to be anyone in when they attempted to deliver the package. They've left a note about how to make further arrangements for the package to be delivered to them.

So now I'm being ignored by Sivasdescalzo, I don't have the product I paid for and I'm down €80. It feels like a scam.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

excellent site

Very fast delivery, interesting models, good quality.
Always happy to shop here and I have recommended you to many of my friends

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Flawless

Flawless. Reasonable shipping costs, quick refunds when necessary. All in all the perfect experience. Thank you!

25 June 2025
Unprompted review
Rated 1 out of 5 stars

Can’t return item

Purchased because of return eligibility, couldn’t return because it requires shipping to Dubai. Shipping is over twice the price of the item. Prohibitive, wouldn’t purchase again

20 June 2025
Unprompted review
SVD - sivasdescalzo logo

Reply from SVD - sivasdescalzo

Hello,

Thank you for your review. We’ve read your comment and confirmed that you have not contacted us.

Please note that there are more options available for your case than the ones mentioned in your review. In order to assist you properly, we need you to reach out to us directly.

We remain at your disposal.
Best regards,

Rated 5 out of 5 stars

Good prices and experience

Good prices and experience, even if there was a certain delay in the shipping of the order (discounts period I guess). I'll look again for some deals at SVD

11 June 2025
Unprompted review
Rated 1 out of 5 stars

Very long shipping times

Very long shipping times, non-existent customer service. Purchase is difficult and unpleasant for a buyer

19 June 2025
Unprompted review
SVD - sivasdescalzo logo

Reply from SVD - sivasdescalzo

Hi Felice,

Thank you for your feedback, and we're very sorry to hear about your experience. We'd like the opportunity to understand what went wrong and make things right. Unfortunately, we can't find any contact information from your side to follow up directly.

Could you please reach out to us via any channel? We truly value your input and would love the chance to resolve this for you.

Looking forward to hearing from you.

Best regards,

Rated 5 out of 5 stars

Excellent service and perfect delivery!

I ordered a pair of Adidas Gazelle Indoor from SVD and I couldn’t be happier with the experience. The shoes arrived in perfect condition and within the expected timeframe.

What really stood out was the great communication: the seller was very responsive via email, keeping me informed at every step of the shipping process — even proactively letting me know about possible delays due to a bank holiday (which, in the end, didn’t cause any issue).

A truly professional and smooth experience. I’ll definitely shop again!

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Great

I have bought some shoes and received them in time. unfortunately I chosse the wrong size. I sent them back to svd and I had money back.
So it was a good experience with svd

5 June 2025
Unprompted review
Rated 5 out of 5 stars

SVD - A top online store

SVD is one of my favorite online stores, mainly because of their range of products, loyalty program, customer care - with back to back status about my orders - and delivery speed to Portugal - 2 to 3 days, tops.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Quality Item, Quality Service

Highly recommended!

The product (New Balance 993 sneaker) is legit and I was impressed by how they handle return and exchange. I returned my purchase twice because of sizing issue and the processing time was so quick and efficient. No questions asked on their side, just action!

7 June 2025
Unprompted review

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