SIXT ride Reviews 

188
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and courteous drivers who consistently provide exceptionally clean cars, comfortable interiors, and smooth, safe journeys across various locations. Consumers also find the overall booking process extremely straightforward and consistently appreciate the highly reliable, punctual transportation service provided during their travels. Some reviewers were not happy with specific booking details, mentioning unexpected extra wait times or confusing scheduling buffers upon airport arrival. Additionally, a few people experienced occasional difficulties regarding luggage capacity or received car types that did not fully match what was originally advertised.

What people talk about most

Service

Customers had positive experiences with service, noting reliable airport transfers and punctual drivers.... See more

Staff

Consumers find staff to be exceptionally polite, professional, and reliable during their journeys. Reviewers... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, noting both smooth reservations and... See more

Product

Users describe ambiguous interactions with product, noting that vehicles are often clean, beautiful, and... See more

User experience

Clients share positive opinions on user experience, highlighting smooth and reliable rides. Consumers note... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used this service more than 10 times over the past year and everything has always gone smoothly. The drivers have been punctual, the cars are in excellent condition and most of the time there’s e... See more

Rated 5 out of 5 stars

I booked an airport transport to Munich airport for a private holiday. It was an excellent experience - transport arrived ahead of time, the car was spacious and clean, the driver was very friendly. A... See more

Rated 5 out of 5 stars

Used twice - very satisfied both times. The airport transfer in Palermo / Italy to the apartment and back went smoothly. The driver picked us up in the airport lobby and drove us safely to the city ce... See more

Rated 5 out of 5 stars

I booked a ride in Lissbon from my Hotel to the Airport on short notice. The Driver showed up on time and even accompanied me to the entrance. Excellent service, and I felt very comfortable!


Company details

  1. Limousine service
  2. Airport shuttle service
  3. Minibus taxi service
  4. Taxi service
  5. Transportation escort service
  6. Transportation service

Written by the company

SIXT ride provides Customers worldwide with a comprehensive network of taxis, limousines and chauffeur services. Together with our Partners we have the world’s largest offer of its kind: Customers in over 700 destinations globally benefit from the brokering of professional driver and chauffeur services. In addition, SIXT ride works together with local taxi companies and well-known international ride-hailing partners to organize ride services for immediate pick-ups or short-term bookings. Besides taxi centers in all major German cities, these include established ride-hailing networks such as the ride service provider Lyft in the US, Cabify in Spain, Addison Lee in the UK as well as chauffeur service provider Blacklane in North America.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

188 reviews

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No recent history of asking for reviews

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Replied to 73% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(188)

185 reviews in the last 12 months

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Rated 5 out of 5 stars

airport transfer with Sixt

Very reliable airport transfer with Sixt Ride. Booking well in advance through the app was easy and very affordable. Communication with the driver was excellent and everything went smoothly. The only minor issue was that the driver’s arrival time wasn’t displayed correctly in the app. Overall, a highly recommended service.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

More then standard

Pick up was really nice. The driver was 30 min too early here but we left on the selected time. The driver picked up the bags for us and did put them in the trunk.

The car was very clean and the driver was very calm and the drive had a very nice speed of 120kmh over the autobahn to the airport.

He even knew a way at the airport to cut the drive down by 10 minute and then delivered us at the exact door at the airport where our air plane provider is.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Always happy

I am always very satisfied, everything works, every driver is punctual and accommodating. However, it is always an expensive fun.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

We had a great day in Doha

We had a great day in Doha. With a 12 hr layover, we used SIXT to drive us around the city for 9 hours. It was perfect! We got to see so many things in a short period of time. Our driver was excellent- he was a great driver and very kind. We highly recommend this service.

9 August 2026
Unprompted review
Rated 1 out of 5 stars

Do not book at Istanbul airport (SAW)

Do not book at Istanbul airport (SAW). Nobody waited after arrival. You are directed to a house outside of the airport and they let you wait 30 minutes for transfer. Then driver tells you to lie to the police about why you sit in the car. Very strange and not reliable

27 August 2026
Unprompted review
SIXT ride logo

Reply from SIXT ride

Dear K G,

Thank you for your review.

We are deeply sorry to hear about your experience — this is not the level of service we provide or accept. And what you have described, particularly being asked to mislead authorities, is something we take extremely seriously.

We would like to investigate this with the local service provider directly. Please reach out to us at ride@sixt.com with your booking details so we can look into this as a priority.

Kind regards,
Your Sixt ride Team

Rated 5 out of 5 stars

Absoluty perfect

Absoluty perfect. Puncual, polity, friendly conversation, clean and nice car …. definitely nothing to complain about.

20 August 2026
Unprompted review
Rated 1 out of 5 stars

Much too expensive compared to Grab or…

Much too expensive compared to Grab or Uber, even with Amex Voucher. Many times extra wait times were billed without reason. Was sorted out later, but annoying.

20 August 2026
Unprompted review
SIXT ride logo

Reply from SIXT ride

Dear Alex,

thank you for your feedback.

While our pricing may be slightly higher than Uber for your desired journey, there's an important distinction: every driver on our platform is professionally licensed, thoroughly trained, and fully insured, ensuring your complete peace of mind.

We do offer on-demand and taxi services on our platform as well, which are comparable to Uber in pricing and service type.
For an elevated experience, you're also welcome to book in our Business or First class segments, where you'll be matched with luxury vehicles and professionally dressed drivers in suits and ties.

We are sorry to hear that incorrect waiting time charges were applied on any of your bookings. Please feel free to reach out to us at ride@sixt.com and we can look into the issue thoroughly.

We look forward to having you on board again soon.

Best regards,
Your Sixt ride Team

Rated 1 out of 5 stars

Booked a SIXT ride pickup at Newark…

Booked a SIXT ride pickup at Newark Airport (EWR), specifically because they let you reserve multiple car seats in advance and offered in-terminal meet & greet — important for us since we were traveling with three young children (ages 2, 5, and 7) all requiring car seats. We paid a real premium for this over standard rideshare options because of that.
Our driver was on-site, in contact with us by phone, and agreed to wait a few extra minutes when we said we were running slightly behind. He left anyway, without further warning. When we called SIXT's hotline immediately afterward, we were told no replacement driver could be provided — despite their own booking conditions stating they'd "find an alternative solution" in exactly this situation. We ended up having to arrange a last-minute substitute ride without car seats for the kids.
Then SIXT charged us the full fare and sent a cancellation notice falsely claiming the driver and support team "were unable to locate or contact" us. We have text messages proving continuous contact right up through their own stated cutoff time. When we disputed this, their written response gave a different, inconsistent explanation, and their customer service simply redirected us back to the same team that had already denied the refund.
The specific feature we paid extra for — reliable pickup with advance car seat booking — is exactly what failed, and the company's own explanation for what happened doesn't hold up against their own records. Would not trust this service for anything involving young children or a tight schedule.

10 August 2026
Unprompted review
SIXT ride logo

Reply from SIXT ride

Dear T Silver,

Thank you for sharing your feedback.

We were sorry to hear about this unfortunate experience. We understand how difficult it must have been, especially considering that you were travelling with young children.

As you are aware, we have already been in discussion regarding the specifics of this case, and we have reviewed the matter carefully.

We would not want any aspect of what occurred, or our response to it, to remain unclear to you. If you would like to revisit or clarify any point raised, we warmly encourage you to reach out to us directly at ride@sixt.com, where our team will be happy to continue the conversation.

Kind regards,
Your SIXT ride Team

Rated 2 out of 5 stars

1 good, 1 bad, left stranded

I book two 1-way rides for a concert. The ride to the concert was great, showed up on time, got us there quick and comfortable.

The return ride cancelled on me 5 minutes after they were supposed to pick me up. I have book the ride at least a week ahead of time.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Stress free business travel…

I’ve used the car service multiple times during my business travels in Germany and the interactions have been satisfactory, the service is easy to book, easy to adjust times/locations when needed, the service has been prompt, vehicles have been nice or at the least adequate, and price reasonable (compared to uber and taxi). I highly recommend when you need reliability and stress free business travel. Drivers are prompt, courteous and responsible. Vehicles are what you would expect from a good car service.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

"Best taxi experience I've had

"Best taxi experience I've had. My driver was thoughtful, considerate, and attentive, he could tell I'd had a long flight and made the whole ride so easy. The vehicle itself was beautiful, spotlessly clean and wonderfully quiet. Highly recommend."

29 July 2026
Unprompted review
Rated 5 out of 5 stars

I booked the ride three days in advance…

I booked the ride three days in advance for 5:15 AM, and the driver arrived five minutes early. From start to finish, the experience was excellent and definitely a few levels above a typical Uber ride.

The vehicle was comfortable, and complimentary refreshments were a nice touch. The driver was friendly, professional, and very helpful throughout the journey.

Overall, it was a great experience, and I would definitely book again. Highly recommended!

27 July 2026
Unprompted review

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