SIXT ride Reviews 

According to the SIXT ride app, a specific car and driver were assigned to my booking. I spoke with the driver prior to pickup, and he told me he was already arriving. However, when the car arrived, there were already other people sitting inside it. Instead of providing the service, he handed me over to a completely different, unknown driver operating a car that was never listed in the app.
​The vehicle was beat-up and shabby — the kind of car more suited for ferrying factory workers to a plant, certainly not a "premium service" as the company positions itself.
​To top it off, customer support has been ignoring my complaints for nearly a month, only sending automated form letters. Completely disappointing experience.

The feature on keying in arrival flight number is useless. It automatically tagged the pick-up time exactly with the actual landing time - giving you a 45 mins window to clear immigration and customs. This is near impossible task in major German airports for non-EU passengers. It just happened to me yesterday in Hamburg airport (I took 1:30hrs to exit the airport despite landing 15 mins earlier).
When the assigned driver has other commitments, the service call center will contact you without any alternatives.
Please take note and key your preferred timing instead of keying in your flight number.

They Show and charge different prices.
Be careful, we used it in Shanghai for airport Transfer and it was 29$ and we also received the confirmation Email with confirming the 29$. But After the ride they charged us 41$. We dont know why and we cannot reach anyone from sixt.
And apart from this what was also negative:
- collecting Point was shown in the app but it was completely wrong.
- there is now comunication with the driver via chst possible

Happy with experience. Driver was ready to pick us up from Istanbul airport and drop us off at the hotel. Polite and friendly driver. Driving safely

I have been using Sixt rides for seven years whenever I travel in Europe. The pool of drivers they use are always professional and the cars are always clean. I mostly use the service for pick-up from and drop-off at airports and train stations, which are very time sensitive. The drivers always show up on-time and speak English. I could not ask for better service.

Very good experience. Appreciate the flexibility when flights changed and willingness to accommodate. Driver was excellent.

my credit card was hacked and I was charged for at least half a dozen SIXT rides from Berlin while I was in Miami ...please look into this terrible situation

Great service and very friendly driver. Worth the money. Will use SIXT Ride again.

Very reliable airport transfer with Sixt Ride. Booking well in advance through the app was easy and very affordable. Communication with the driver was excellent and everything went smoothly. The only minor issue was that the driver’s arrival time wasn’t displayed correctly in the app. Overall, a highly recommended service.

Pick up was really nice. The driver was 30 min too early here but we left on the selected time. The driver picked up the bags for us and did put them in the trunk.

The car was very clean and the driver was very calm and the drive had a very nice speed of 120kmh over the autobahn to the airport.

He even knew a way at the airport to cut the drive down by 10 minute and then delivered us at the exact door at the airport where our air plane provider is.

Nice car, Friendly driver.

I am always very satisfied, everything works, every driver is punctual and accommodating. However, it is always an expensive fun.

We had a great day in Doha. With a 12 hr layover, we used SIXT to drive us around the city for 9 hours. It was perfect! We got to see so many things in a short period of time. Our driver was excellent- he was a great driver and very kind. We highly recommend this service.

Do not book at Istanbul airport (SAW). Nobody waited after arrival. You are directed to a house outside of the airport and they let you wait 30 minutes for transfer. Then driver tells you to lie to the police about why you sit in the car. Very strange and not reliable

I love using the sixth app, it's fast reliable & very easy to get a ride.. Thanks to Sixt I'm always on time

Absoluty perfect. Puncual, polity, friendly conversation, clean and nice car …. definitely nothing to complain about.

Much too expensive compared to Grab or Uber, even with Amex Voucher. Many times extra wait times were billed without reason. Was sorted out later, but annoying.

Booked a SIXT ride pickup at Newark Airport (EWR), specifically because they let you reserve multiple car seats in advance and offered in-terminal meet & greet — important for us since we were traveling with three young children (ages 2, 5, and 7) all requiring car seats. We paid a real premium for this over standard rideshare options because of that.
Our driver was on-site, in contact with us by phone, and agreed to wait a few extra minutes when we said we were running slightly behind. He left anyway, without further warning. When we called SIXT's hotline immediately afterward, we were told no replacement driver could be provided — despite their own booking conditions stating they'd "find an alternative solution" in exactly this situation. We ended up having to arrange a last-minute substitute ride without car seats for the kids.
Then SIXT charged us the full fare and sent a cancellation notice falsely claiming the driver and support team "were unable to locate or contact" us. We have text messages proving continuous contact right up through their own stated cutoff time. When we disputed this, their written response gave a different, inconsistent explanation, and their customer service simply redirected us back to the same team that had already denied the refund.
The specific feature we paid extra for — reliable pickup with advance car seat booking — is exactly what failed, and the company's own explanation for what happened doesn't hold up against their own records. Would not trust this service for anything involving young children or a tight schedule.

The car and Mukta the driver were excellent. The main issue was that we could not track the driver as the contact details on the app were completely wrong.