SIXT ride Reviews 

188
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and courteous drivers who consistently provide exceptionally clean cars, comfortable interiors, and smooth, safe journeys across various locations. Consumers also find the overall booking process extremely straightforward and consistently appreciate the highly reliable, punctual transportation service provided during their travels. Some reviewers were not happy with specific booking details, mentioning unexpected extra wait times or confusing scheduling buffers upon airport arrival. Additionally, a few people experienced occasional difficulties regarding luggage capacity or received car types that did not fully match what was originally advertised.

What people talk about most

Service

Customers had positive experiences with service, noting reliable airport transfers and punctual drivers.... See more

Staff

Consumers find staff to be exceptionally polite, professional, and reliable during their journeys. Reviewers... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, noting both smooth reservations and... See more

Product

Users describe ambiguous interactions with product, noting that vehicles are often clean, beautiful, and... See more

User experience

Clients share positive opinions on user experience, highlighting smooth and reliable rides. Consumers note... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used this service more than 10 times over the past year and everything has always gone smoothly. The drivers have been punctual, the cars are in excellent condition and most of the time there’s e... See more

Rated 5 out of 5 stars

I booked an airport transport to Munich airport for a private holiday. It was an excellent experience - transport arrived ahead of time, the car was spacious and clean, the driver was very friendly. A... See more

Rated 5 out of 5 stars

Used twice - very satisfied both times. The airport transfer in Palermo / Italy to the apartment and back went smoothly. The driver picked us up in the airport lobby and drove us safely to the city ce... See more

Rated 5 out of 5 stars

I booked a ride in Lissbon from my Hotel to the Airport on short notice. The Driver showed up on time and even accompanied me to the entrance. Excellent service, and I felt very comfortable!


Company details

  1. Limousine service
  2. Airport shuttle service
  3. Minibus taxi service
  4. Taxi service
  5. Transportation escort service
  6. Transportation service

Written by the company

SIXT ride provides Customers worldwide with a comprehensive network of taxis, limousines and chauffeur services. Together with our Partners we have the world’s largest offer of its kind: Customers in over 700 destinations globally benefit from the brokering of professional driver and chauffeur services. In addition, SIXT ride works together with local taxi companies and well-known international ride-hailing partners to organize ride services for immediate pick-ups or short-term bookings. Besides taxi centers in all major German cities, these include established ride-hailing networks such as the ride service provider Lyft in the US, Cabify in Spain, Addison Lee in the UK as well as chauffeur service provider Blacklane in North America.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

188 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(188)

185 reviews in the last 12 months

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Rated 5 out of 5 stars

Sixt was easy and efficient

Sixt was easy and efficient! Our driver was wonderful as well. Had a slight address mix up (my fault - a Uni with two campus and I put the wrong one in). After a quick conversation, driver got to us and made the ride so easy. Highly recommend!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Nice clean vehicle

Nice clean vehicle. Driver was dressed as a professional and provided excellent service. Got us from hotel front door to cruise boat terminal flawlessly in Barcelona, Spain.

16 May 2026
Unprompted review
Rated 1 out of 5 stars

Ordered van - but got small VW SUV

Ordered van - Tiguan arrived. Driver was nice though

13 May 2026
Unprompted review
SIXT ride logo

Reply from SIXT ride

Hallo Herr Joeckel,

vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben. Es freut uns, dass unser Fahrer einen positiven Eindruck hinterlassen hat.

Sie haben recht – wenn ein Van gebucht wird, sollte auch ein Van bereitgestellt werden. Leider konnten wir anhand Ihrer Beschreibung die genaue Buchung nicht eindeutig identifizieren, um den Vorfall näher zu prüfen. Bitte wenden Sie sich direkt an unser Team unter ride-customerservice@sixt.com, damit wir Ihnen weiterhelfen können.

Ihr SIXT ride Team

Rated 5 out of 5 stars

Excellent experience with Sixt Ride

Excellent experience with Sixt Ride. The driver arrived right on time, the car was very clean and comfortable, and the ride to the airport was smooth from start to finish. We also had a really pleasant conversation during the trip, which made the journey even more enjoyable. Professional and reliable service — I would definitely use Sixt Ride again.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Quick and easy, you should setup before you urgently need a ride tho, it takes like 10 min to setup an account

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

Hired this amazing service to and and fro,from the airport in bracelona to our W Barcelona hotel and both times we were very impressed. Absolutely respectful polite stuff. Arrived on time! Clean cars too.

4 May 2026
Unprompted review
Rated 3 out of 5 stars

Nice car, polite stuff

The driver was very polite. The car was extraordinary and we had a very pleasant ride. Only the pickup was not what we expected. Fair enough: Our plane was delayed but we gave you our flight no so you were able to get aware of when and where we will arrive. We had to contact the driver by phone because he was at the wrong terminal. I wished he had managed the delay on his own so we don‘t had to wait or ask where he was. Nevertheless we will do another booking in the future because of the luxury experience in the car.

3 May 2026
Unprompted review
SIXT ride logo

Reply from SIXT ride

Dear Fabian,

Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed the ride and that our driver made a positive impression. You are absolutely right, with a flight number provided, monitoring arrival details and being at the correct terminal is something we should handle proactively, without you having to reach out. We will take this on board as a clear point for improvement. That said, we truly appreciate your understanding and look forward to welcoming you again for another seamless experience.

Rated 5 out of 5 stars

Appreciation

"I wanted to share my appreciation for the excellent service I received on my recent trip to the airport. The driver Fust in an Mercedes EQS was exceptionally professional, kind, and provided a very smooth ride. It made the end of our journey completely stress-free. Thank you for the high-quality service!"

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Ride Service

Having happily rented cars from SIXT in the US, I was delighted that they offer a ride service. Our cruise concierge booked a ride for us to our hotel in Paris, and I used my app to book a ride to the airport. I was very happy with both.

My only suggestion is that they add an option for 2 passengers and 4 pieces of luggage. Our airport driver was surprised that we were only 2 as we had to book 6 passengers and 4 pieces of luggage. The cruise line probably booked the 3 passengers, 2 pieces of luggage and we just fit. We didn’t want to take a chance on our airport ride.

Both drivers were professional, courteous and helpful. I highly recommend this service.

3 April 2026
Unprompted review

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