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SIXT ride Reviews 

222
•
TrustScore 4.5 out of 5

4.3

Limousine service
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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers had a great experience with this company. Many people note that the drivers are extremely professional, always punctual, and maintain remarkably clean cars that make every single journey very comfortable. Travelers additionally highlight how remarkably straightforward the digital booking process is and how wonderfully smooth their scheduled airport transfers consistently feel overall. Some reviewers were not happy with occasional logistical hiccups, such as drivers arriving late or completely failing to locate them promptly at busy airport terminals. A few consumers also mentioned unexpected difficulties concerning insufficient luggage capacity in vehicles or frustrating communication obstacles during the pick-up coordination.

What people talk about most

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with professional, courteous,... See more

Staff

Consumers find staff to be positive, highlighting that drivers are professional, punctual, polite, and... See more

Booking process

Customers consistently note ambiguous experiences with booking process, highlighting that rides are easily... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some consumers reporting that drivers were... See more

User experience

People report positive experiences with user experience, finding the platform quick and easy with booking... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sixt Ride Service is excellent at the core of drivers and cars. But if you need assistance it’s far from good. It might even happen that call center agents call you at 4am to discuss the upcoming trip... See more

Rated 5 out of 5 stars

I booked an airport transport to Munich airport for a private holiday. It was an excellent experience - transport arrived ahead of time, the car was spacious and clean, the driver was very friendly. A... See more

Rated 5 out of 5 stars

I booked a ride in Lissbon from my Hotel to the Airport on short notice. The Driver showed up on time and even accompanied me to the entrance. Excellent service, and I felt very comfortable!

Rated 5 out of 5 stars

Used twice - very satisfied both times. The airport transfer in Palermo / Italy to the apartment and back went smoothly. The driver picked us up in the airport lobby and drove us safely to the city ce... See more

Company details

  1. Limousine service
  2. also in
  3. Airport shuttle service
  4. Minibus taxi service
  5. Taxi service
  6. Transportation escort service
  7. Transportation service

Written by the company

SIXT ride provides Customers worldwide with a comprehensive network of taxis, limousines and chauffeur services. Together with our Partners we have the world’s largest offer of its kind: Customers in over 700 destinations globally benefit from the brokering of professional driver and chauffeur services. In addition, SIXT ride works together with local taxi companies and well-known international ride-hailing partners to organize ride services for immediate pick-ups or short-term bookings. Besides taxi centers in all major German cities, these include established ride-hailing networks such as the ride service provider Lyft in the US, Cabify in Spain, Addison Lee in the UK as well as chauffeur service provider Blacklane in North America.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

222 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(222)

219 reviews in the last 12 months

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Rated 3 out of 5 stars

Ok, but not better than regular taxi

General mechanics of ordering a car are like with every other competitor.
I was missing the option of deciding on my pick up spot myself in the app. I also had to tip the driver in cash, as there is no button for it in the app.
The cars are regular taxis (in Germany), which are usually not in the same good condition as UBER premium. Price is pretty much the same.
I had to sign a receipt after every trip at the drop off, where I still do not know why.
To sum it up: Ok, but far away of being good.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Used twice - very satisfied both times

Used twice - very satisfied both times. The airport transfer in Palermo / Italy to the apartment and back went smoothly. The driver picked us up in the airport lobby and drove us safely to the city center in a clean Mercedes E-Class. Water was provided for passengers in the car.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

I’ve used this service more than 10…

I’ve used this service more than 10 times over the past year and everything has always gone smoothly. The drivers have been punctual, the cars are in excellent condition and most of the time there’s even a small bottle of water provided. The app works perfectly as well. The prices are higher than Uber&co, but the quality has always matched.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Despite booking and payment

Despite booking and payment, the driver wasn't at the meeting point. Cartrawler / Sixt Ride doesn't check arrival times, despite the flight number. Now they've even informed me that I've canceled the paid order, even though that wasn't the case. The money was simply retained. I'll never use this service again!

10 May 2025
Unprompted review
Show reviews in all languages. (222 reviews)

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