SIXT España Reviews 

I was a VIP customer. I rented a car in Alicante Spain. I came in after midnight in the dark. When I got the car on the 4th floor then I saw that there was not one body part on the car with out damage. I saw in the SIXT App the car had over 10 reports of damage. So it was impossible for me to know which damage had been reported.
When I returned the car they claim I maid a scratch on one of the wheels which I did not as I am a professional driver. They charged me 193 Euros and took it out of my Credit Card although I disputed the claim in serval e-mails. I asked them to delete my VIP card and I will never rent a car from them again. Beware this could happened to you so don´t come near these criminals !

Service when picking up a car from Palma airport Majorca was first class. Ruben who dealt with us, was friendly, helpful and engaging. The other gentleman on the desk was also helpful to us and all customers in the queue, and both staff were smiling. Makes such a difference! The lady at the car collection point was equally helpful, well done all round.

Rented on Mallorca in Palma. They are now charging me for preexisting damage in the amount of $350. On the rental agreement, it listed the damage before we even rented. Now they allege we caused the very damage that already existed. We disputed this and provided the documents showing the damage was already listed, but they went ahead and charged my credit card so now I have to dispute it through Chase. I will never book through SIXT again based on this experience.

Very disappointing and misleading experience – be careful with extra charges

We rented a car from SIXT at Malaga train station and were told in the branch that the total price would be €200, including the highest insurance package.

After returning the car, we were charged €240, including an unexplained additional €40 that we had never been informed about or agreed to.

The situation regarding fuel was even more disappointing. We initially told the employee that we wanted to refuel the car ourselves. We were instead strongly advised to let SIXT handle the refuelling because we were told it would be cheaper due to SIXT's arrangement with a cheaper fuel station. We were told that the money we paid in advance for fuel would only be used for the fuel actually needed, and that any unused amount would be refunded.

We agreed based on that information. However, SIXT is now claiming that the amount we paid was simply a service fee for refuelling, while the actual fuel cost was charged separately. This is completely different from what we were told at the branch.

We were also told several times that there would be no additional charge for our 21-year-old additional driver, who had already held a driving licence for 5 years. Despite this, we were charged an additional €17 for the driver's age afterwards.

The most frustrating part is not only the money, but the fact that we specifically asked about these things before agreeing to the rental and relied on what the SIXT employee told us.

We have previously rented from SIXT for several weeks without any problems, so this experience was particularly disappointing. Unfortunately, the customer service afterwards has been EXTREMELY difficult to deal with and contact, and we have not received a satisfactory explanation for these charges.

Based on our experience, I would strongly recommend carefully checking every charge and getting everything in writing before accepting anything at a SIXT branch. or even better chose a diffrent company for car rental, because this has been a headache, especially because of how difficult it is to conversate with them. They were easy to contact before the rental but afterwards their communications skills are really lacking.

Booking a car to pick up at Tenerife south Airport. All went well. But after booking and it being advertised all way through as at TFS airport, you then find via text it is view a shuttle bus that runs every 20 mins, so not on site. I feel this is very bad advertising, I'd have gone elsewhere to get a car onsite. Really disappointed with SIXT, I wouldn't recommend using them as so misleading.

Very friendly and professional staff. The car was in perfect condition. Everything went according to plan.

I arrived in Malaga airport and had great experience and help with ELena she was amazing
Thank you SIXT

My experience with Sixt was extremely disappointing from start to finish.

The pickup office was in complete chaos. We had to wait in line for over an hour, with only two employees serving a large number of customers.

By the time it was finally my turn, they had almost run out of vehicles. I had specifically booked a large SUV (a Skoda Kodiaq), but instead I was given a much smaller Mercedes with barely enough space for our luggage.

When we reached the car, it was immediately obvious that the previous renter had been smoking in it. The vehicle smelled strongly of cigarette smoke. I returned to the counter to complain, but I was simply told that they would make a note of it. Since they had no replacement vehicles available, I had no choice but to accept it.

As a result, my family and I had to spend our entire two-week holiday driving a car that smelled of cigarette smoke, which significantly affected our comfort and enjoyment of the trip.

I submitted two formal complaints to Sixt while we were still on holiday, hoping the issue would be addressed. However, I did not receive any response at all—not even an acknowledgement that my complaints had been received.

This level of customer service is simply unacceptable. I expect a company like Sixt to honour the vehicle category that was booked, provide clean, smoke-free vehicles, and respond to customer complaints in a timely and professional manner.

Sixt downgraded my vehicle 2 days before traveling. When I complained, I was told I had made the change, even with evidence to show that wasn't the case. They tried to charge me more for what I had already booked and finally just told me if I didn't like it, I could cancel. Horrible customer service from both Angelique and Christopher, who made no effort to resolve the issue apart from trying to charge me more.

I used to love renting from SIXT. They've really fallen down as far as quality of service. Rented a car. Was upsold with non truths upon picking up car. Then when we returned car, received a damage claim after return. Thankfully we took a video of cars condition upon return.

Very disappointing experience with SIXT Alicante Airport.

The car had air conditioning problems from the beginning, forcing me to spend around 4 hours of my holiday driving back to exchange the vehicle.

To make matters worse, after returning the car I was accused of causing an airbag fault. Fortunately, I had recorded a video before leaving the rental station, which clearly shows the vehicle's pre-existing damage and that there were no airbag warning lights or messages on the dashboard at pickup.

It is unacceptable that customers have to spend their holiday first dealing with a defective rental car and then proving they are not responsible for issues they did not cause.

I expected a hassle-free rental experience, not to spend my vacation documenting my innocence. Based on this experience, I cannot recommend SIXT at all.

Excellent service

Frankly, I have been very satisfied by the personel and the cars provided by Sixt CDG.
The car return was very easy and the personel very helpful.

Rental experience at Sixt.

We needed an extra car from July 1 to August 4. On the Sixt app we chose to rent a car at Jerez airport with delivery at Seville airport. Our search showed a Cupra Formentor for 2,132.07 Euros, which we ordered.
On the app it says Cupra Formentor or similar, without the app stating what the equivalent might be. You can only see this after you have picked up the car and received a rental contract by email.

When we picked up the car, we were given a Citroen C3 Aircross. We didn't think it was similar. A Citroen C3 Aircross has a 1.2-liter engine with 100 hp, is half a meter shorter with less luggage space and driving characteristics like a tractor. A Cupra Formentor has a larger engine (150-310 hp) and completely different driving characteristics. A Formentor is much more expensive than a C3 Aircross, when purchased new.
Our protests were rejected on the grounds that they were the same category of cars. In addition, the desk staff at Sixt at Jerez airport informed that the Cupra Formentor was not part of the Sixt car fleet at Jerez airport. The fact that the Cupra was shown on the website was only for marketing reasons.

I have tried to find the Citroen C3 Aircross as a possible rental car at Sixt's destinations in several places in Spain. But it does not seem that it is possible to choose this car at Sixt. The car only exists as a "similar" car in their closed system.

So if you book a Cupra Formentor you may be unlucky to get a Citroen C3 Aircross. But it is never possible to rent a Citroen C3 Aircross and be lucky to get a Cupra Formentor.

This is quite smart for Sixt, but not for the customer. Partly because you always get a worse car than what was ordered. And partly because Sixt makes the customer pay the Cupra Formentor price for a Citroen C3 Aircross.

I cannot find any rental company in Spain that has the Citroen C3 Aircross as a rental option. But there are several who have the Citroen C5 Aircross, which is considered somewhat better than the C3.

If you compare rentals from the same rental location, same rental period and look at price differences, you can rent a Citroen C5 Aircross with automatic transmission for a week at Malaga airport for 195.49 Euros at Keddy by Europcar. A Cupra Formentor from Sixt at the same location, same period with automatic transmission costs 688.52 Euros. That is a price difference of 493.03 Euros per week for a car that is marginally better than the car we were given from Sixt. Yet Sixt charges us a Cupra Formentor price for a “similar” car that is far, far cheaper in price at all other agencies. That is smart. Too smart in my opinion.

Especially smart at Jerez Airport, where Sixt itself states that the car is not in the local fleet there. When we ordered the Cupra in the app, it was therefore 100% certain that we would not get the car we ordered. We would get a much worse car for the same price. When we address Sixt about this, we are briefly dismissed with the fact that we have received a car in the same category. Now, unfortunately, it is Sixt that arbitrarily chooses the composition of categories. For my part, I will never trust them again.

But is it fair to the customers? Theoretically, Sixt can only buy Citroen C3 Aircross cars and sell them in their app as Cupra Formentor. Everyone gets a "similar" car and Sixt makes a lot of money from customers paying for an expensive car when Sixt is content to deliver a much cheaper car every time. Unfortunately, they can keep going because the individual renter does not take the complaints process.

As I see it, it is indecent marketing when Sixt makes such skewed car categories. It should also be illegal to market cars in their app that are not available at the chosen destination.

I choose to complain to the authorities in Andalusia about Sixt and hope that they see the need for regulation of a market that appears very speculative.

SIXT tried to claim damage that was already visible when I picked up the car. Luckily, I had taken photos before leaving the rental location, and their own photos showed the same scratch.
My advice: always take detailed photos and videos of the car before driving away, especially wheels, bumpers, and doors. Do not rely only on the rental inspection report.

PS: After reviewing the matter, the company acted honorably by resolving the case, withdrawing all claims, and returning the security deposit.
I appreciate their understanding and responsible approach to handling the situation.

Beware!!!!!! Don't Rent from them!!!

Got Upgraded to BMW X1 3794NJY

I picked up on Thursday, June 11, 2026, at 11:30 AM.
The photos they provided show damage to the rim and valve stem. However, these damages were already present on the vehicle Prior to my rental period.

I have clear, time-stamped video and photographic evidence taken at the rental lot on June 11th at 11:30 AM, proving that this damage existed before I drove the vehicle away as is. I couldn't report it as the employee left while i was inspecting the car throughly!

They charged me almost a month after Today 10th July €163,00. After all the Evidence and videos!!!

!!!!Never Renting from Sixt !!!!!

ONE OF THE WORST CAR RENTAL EXPERIENCES I HAVE EVER HAD.

I booked a car online and paid €580 IN ADVANCE. When I arrived at the SIXT desk at Gran Canaria Airport to collect the car, I was shocked to be told that my payment supposedly “did not count” because, according to the staff, the money had been paid to Booking.com. I was then asked to PAY THE AMOUNT AGAIN.

The most disturbing part is that the invoice for the €580 I had already paid was issued by SIXT. Despite having proof of payment and the invoice, the staff still insisted that I had to pay again.

How can a customer pay €580 in advance, receive an invoice issued by SIXT, and then be told at the rental desk that the payment is irrelevant and that the money must be paid again?

This situation felt like an attempt to charge me twice for the same rental. I consider this completely unacceptable and deeply concerning. The explanations I received at the desk contradicted the payment documents and invoice in my possession.

I strongly warn other customers: KEEP EVERY DOCUMENT, PAYMENT CONFIRMATION AND INVOICE, AND DO NOT PAY ANY ADDITIONAL AMOUNT WITHOUT DEMANDING A CLEAR WRITTEN EXPLANATION.

After this experience, I have completely lost confidence in this rental location. I would never rent from here again, and I cannot recommend it to anyone.

Danci Constantinescu

Hired a car in mykonos which i prebooked online, they didn't tell me about the extra charges until i was sat in the car at the port which keft me in no position to refuse as i needed the car. They told me the €100 deposit would be back in my bank after 10 work days and its now been 20 with no sign of it still. There was no damage to the car and they haven't said they've found any, they've just basically decided to keep my money. Avoid this criminal enterprise!!

We reserved a Volvo XC40 or similar SUV months in advance so we’d have a familiar, practical vehicle for our first family holiday with our 7-month-old baby.

After waiting more than 30 minutes in line, we were told we’d been “upgraded” to a sedan. Despite explaining why we’d specifically booked an SUV, we were assured it would comfortably fit our luggage, pushchair, and baby.

When we collected the car, it already had visible damage, and, as we’d suspected, the boot wasn’t large enough to fit our two suitcases and pushchair. When we returned to ask for the SUV we’d reserved, we were finally told there were no SUVs available, which was the real reason for the so-called “upgrade.”

Describing a smaller, unsuitable car as an upgrade is misleading. If our reserved vehicle wasn’t available, Sixt should have been upfront about it rather than wasting our time and leaving us to discover the problem ourselves. It was a frustrating start to what should have been an exciting family holiday and fell well below the level of service we expected.

I rented a car from Sixt at Malaga Airport. The booking process was smooth, and Irene at the airport desk was friendly, professional, and helpful. Unfortunately, everything went downhill after that.
The very next day, an engine warning light appeared on the dashboard. I immediately contacted Sixt customer service in writing, expecting them to resolve the issue quickly. Instead, they made it my problem.
Their solution was for me to drive 32 km back to Malaga Airport to exchange the vehicle. The only alternative was to accept a smaller car from a branch closer to my hotel, even though I repeatedly explained that my family needed a larger vehicle. They simply didn't care.
Over five hours, I was transferred between six different customer service agents. Every new agent asked me to explain the entire situation again because nobody had bothered to read the previous messages. It was an exhausting and completely unacceptable experience.
I offered several reasonable solutions. I suggested to keep the car since it was driving normally despite the warning. They refused. I suggested they delivered a replacement car to my hotel and collect the faulty one themselves. They refused that too. In the end, they actually expected me to spend even more of my holiday driving to another Sixt branch so they could inspect their own vehicle.
This was a mechanical issue with a car owned by Sixt—not a problem I created. Yet Sixt expected me to sacrifice hours of my vacation to deal with it. That is not customer service. It is a complete failure to take responsibility.
When you rent a car, you are paying for reliability and support if something goes wrong. Sixt delivered neither.
I will never rent from Sixt again, and I strongly recommend choosing another rental company if you value your time, your holiday, and decent customer service.