SIXT España Reviews 

Why has €399.84 been charged to my account?

I am extremely irritated and dissatisfied with this situation. When I rented the vehicle, I deliberately included every possible option to ensure full coverage and avoid exactly this kind of problem. I completed the rental properly and as required.

I booked an Audi Q8 and I received an Audi Q8 — exactly the same car. There was no upgrade, no change, nothing that justifies any additional charge.

This makes absolutely no sense, and I expect a clear and immediate explanation of what this charge refers to.

I have also reviewed complaint websites, and frankly, your reputation regarding these kinds of issues is very poor. This situation only confirms what many other customers are reporting.

If this is not resolved immediately, I will escalate this matter and share my experience across all possible platforms.

I expect a prompt response and a full refund.

Very poor experience with Sixt. The price kept increasing from booking to pickup and even after the car was returned due to additional charges. It felt unpredictable and the service was not helpful. Overall it felt like they were trying to add extra costs wherever possible. Not recommended.

A great positive experience. The car was particularly good value and the staff at collection (Alerina) and at drop off (Hugo) were very helpful and friendly. I look forward to using Sixt again in the future.

Great experience with Sixt Gatwick Airport North Terminal. Anna was very professional, gave us a greatly appreciated upgrade and her friendly manner was needed after a tiring day travelling. Price was very competitive too, so I’m sure we’ll be using them again in the future.

Keep using the company for many year in Barcelona and Madrid. Thank you

Great experience at madrid Castellana office.

All was good. Friendly clerk (David), options given, no pushing for extras. All tip top

Kindness and helpful staff, very cleaned car

super, great costumer service, efficient and informative.

First, I reserved a Peugeot E-2008 through the Amex travel app for a good price (I also knew that I would have to pay additional fees for not being 23 yet and for taxes). I get to the counter at the airport, and surely enough I get told that my car is not available and the guy says he can give me a replacement, except this replacement is way smaller and not even an suv, just a small compact car. Surely enough, this wouldn’t fit my party of 5 so he says I need to upgrade which I already was shady about. I end up having to go with a sedan that charges me an extra 13 EUR extra per day, even though I should have gotten offered a similar sized car to what I initially reserved prior. Not only that, after calculating all of the new fees, the total came out to 110.06 EUR. There was the additional 300 EUR security deposit, so the total hold on my card should have been 410.06 EUR. When I look on the right side of the agreement, I got a hold of 446.75 EUR. This number doesn’t even match up with what was actually held on my card (which was roughly 535 USD). This company is such a scam, I wish I could give them 0 stars as opposed to 1 star. They don’t even deserve 1 star since after I tried to talk to customer support and got passed to over 5 different reps, none of which were helpful. I am told now to email their support team, even though I can tell they just want to post my bill to my card and not actually assist me. I originally booked this for 111 USD (which was prepaid on my AMEX) and now there’s a hold of over 535 USD on my Credit card. This rental car should have been around 200 USD all fees included by the end, now it’s gonna easily be 300 dollars or more. Don’t use this scam service, they have people working at their desks where it is their job to just find ways to upcharge you. I would advise to use literally any other service. Don’t book online either, they’ll find a way to make it at least double to triple the price of what you booked.

Very good service delivering a good choice of cars and very reliable employees, 5 stars and I hope you guys keep up the good work! Congratulations!

Fab experience at Checkin new system to pick up car very slick professional and user friendly even if you’re not too computer savvy

Josue was Very welcoming and serviceminded. Good recommendation to leverage our stay. 5 stars

PICK UP AND RETURNING VERY EASY, NEW CAR

Excellent new vehicle, very clean and rapid pickup and drop off.

Superb customer service, very friendly colleagues, and great quality car. ⭐️⭐️⭐️⭐️⭐️

Very good. Clean new shape 3 series. Good workers at the desk and at the key collection point.

Georgina went above and beyond to provide a great service, genuine pleasure to have met her. An asset to Sixt.

Angelina is a great manager. She helped us solve our problem and found the perfect option for us. I'm happy with the cars; they're in excellent condition.