SIXT Italia Reviews 

Marcello on the desk was first class. Friendly, warm, wanting to help and making a much better experience for us. It stood out. Thanks

Sixt in Malpensa is an absolute scam. We waited for several hours to pick up our prepaid car. When we finally got the car, which the manager told us was ready to go, there weren’t any of the two childseats we had ordered, the car language was chinese and none of the managers at the pick-up desk helped at all. After three hours wait we finally left and when we returned the car after 1 week, they suddenly had found several scratches on the car that, according to Sixt, weren’t there at pick-up. Luckily we took photos when we picked up the car, where all the scratches are clearly visible. All in all, a scam firm with horrible service - wouldn’t recommend Sixt Malpensa to my worst enemy.

Staff in Milan Centrale went out of their way to set us up with a great car for our vacation. Both pickup and return was a great experience too! Recommended!

Never use this thieves in sardinia airport! was charged insurance under the pretext that is mandatory! This is just so not right, such bad customer service and they are all crooks. So disappointed in the lowest quality of people that they hire! I am suing them !

Got a rental for a week from naples. When i picked up car they didn’t offer additional service outside the 96 eur fuel option. Driving back to rome the last day and ask to add the toll service to make trip easier. They asked 24.7 eur a day and for the whole trip ! I did the request via the sixt app chat feature. I always rent from sixt all over europe and pay 5- 15 eur max. First It took 2 hours via the app and the outcome was just a pure scam. I will for sure not rent from SIXT anymore and advice anybody to not rent from SIXT !

SIXT BARI AIRPORT Checking in there was a slight disagreement about the car which was offered to me but Stefano sorted it out quickly and I left happy. So six stars to Stefano for brilliant customer service!

I booked a BMW X5 for 5 days through the Ryanair website at a cost of £471, which included winter tyres and upgraded insurance through AXA.
The car was returned with a full tank of fuel and no damage, but I was then charged a further £351 for extra insurance covering the interior and winter tyres — despite these already being included and paid for when I made the booking.
To make matters worse, the oil warning light came on halfway through the holiday, which raised concerns about the vehicle’s maintenance.
Overall, this was a very disappointing experience. I feel the additional charge was unfair, unclear, and completely unexpected. I would strongly recommend checking every detail carefully before booking. I will never use Sixt Ever again

Be very careful when renting a car from Sixt at Catania Airport.

We booked and fully prepaid for an 'Economy' class car (Peugeot 208) via the website. At the counter, we were told this category was unavailable. Instead of the mandatory, free upgrade, we were given a much smaller Fiat Panda (lower 'Mini' category). When we requested an equivalent car, we were told we had to pay a hefty fee for it.

Furthermore, the staff at this location use downright intimidating and misleading sales tactics. We were blatantly lied to at the counter, being told that it is legally forbidden in Italy to transport suitcases on the backseat and that the police would fine us. This turned out to be a fake trick to force us into a costly, paid upgrade. Fortunately, we did not fall for it, but the pressure tactics used late at night were extremely customer-unfriendly.

To make matters worse, after we filed a complaint, an unexplained amount of €138.79 was suddenly charged to our credit card. Only after sending a stern formal notice mentioning consumer protection authorities did Sixt back down, and we received a refund within a few hours.

Interestingly, on the final invoice, they disguised the mandatory refund for the downgrade as a voluntary goodwill discount to hide the mistakes of the Italian branch.

Do not fall for the 'luggage on the backseat law' stories at the counter, check your car category immediately, and do not accept an unfair downgrade!

Never rent a car through sixt.

Hopeless company, if there is an accident there is no help and they will not refund!!

Rented a car in Rome, they did not have the car we had rented. So we were “forced” to rent a much more expensive BMW.

After 1 day the car flatted. The car was then picked up, so we no longer had a car. Called 20 times and wrote to sixt car. But only got hold of robots, or the man who had picked up the car. He could not / would not help either.

After 2 days where we could not get to some places we still had no car / solution. It ended up that we drove around by taxi and got a little from various.

When we got back to the airport they promised to refund us the entire amount after 14 days. But no, again and cheating and deception.

Again there are robots you write to. Finally we get hold of a human. He asks us to fly back to Rome and talk to Sixt at the airport.

Never rent here!!

Regards Birgitte

I was charged for a full extra day due to a minor 30-minute delay returning my car at Milan Central Station. This delay was entirely due to heavy traffic and a complete lack of signage to find their parking lot drop-off.

SIXT offered a 50% refund, which I refused because charging a whole day for 30 minutes is completely abusive. Since I turned down their offer, their customer service has completely ghosted me and is ignoring my emails. This is unacceptable and unprofessional.

I demand a full 100% refund for this unfair charge.

- Booked an X5 in BGY Italy and it switched to a Volvo XC90 by the time I got there. No problem. Then they pushed a XC90 with 7 seats on me though I said I don't need it. They charged me extra for this.
- The final bill included a "PREMIUM LOCATION CHARGE" (??) though my initial reservation did not mention this. Staff was malicious in their sales tactics and took advantage of me holding 2 kids in check while trying to get the car I actually booked.

Sixt Italy’s conduct at Naples Airport was nothing short of predatory. When a minor administrative issue arose (forgetting my physical license), I immediately offered a compliant mitigation solution by replacing the main driver with my spouse (who holds a valid German license).

Sixt flatly refused to perform this simple 1-minute system update, using a rigid B2B interface lock as a shield to practice systemic overbooking and price gouging. They canceled our pre-paid Premium reservation (BMW X3), allowed the broker to pocket a EUR 351.89 fine, and forced us into a predatory new contract on the spot—charging EUR 1,803.45 for a significantly downgraded vehicle (Audi Q3).

Taking advantage of a family stranded at an airport to enforce a massive contractual imbalance and refuse to refund the downgrade price difference is bad faith. This systemic behavior has been reported to the European Consumer Centre (ECCDE-107502). We will pursue this through administrative and legal channels until the extortionate premium difference is refunded.

Perfect cars and service

Zero Stress and 5* service at Palermo from Valeria , experiences like this are the reason SIXT are the best !

I would give sixt a ZERO .We broke down and when tring to call to get help they hang up on you and kept telling us a tow truck was coming and one never showed up so after 4 hours sitting in car we called for the 6th time they said one will be there at 5pm after telling us this every time we called they would say ones on the way and never showed up.So it’s will be 8 hours for waiting for tow truck and not sure it will even show up at 5pm.NEVER rent from them if you don’t want to be stranded .

Everything went great but after my trip they won’t return my caution money + only AI non human responses to my e-mails.

First time with Sixt. One week rental from a Saturday 16 May evening to Saturday afternoon, Verona airport.
Previous bad experiences with other companies in Europe.
Cars and office a short walk from Arrivals. Easy escape to and return from the Autoroute (compare and contrast with Frankfurt!).
Excellent service from Sixt staff member, very painless, he really could not have been more helpful. Suggested changing to a BMW 5 Series which was a much more suitable than my original choice, and explained intricacies of the software coherently and concisely, in fluent English.

I booked direct with Sixt and prepaid for a small automatic car online. I only bought basic insurance as I had an excess insurance policy through a third party. Everything went very smoothly. The car was a newly new hybrid car, bigger than I expected, and was very clean inside and out. Pick up was very easy and Valentina was really friendly and helpful and made sure I understood everything, including the insurance, refueling and return process. On return, I left the keys in the drop box as no staff members were there. I received my final invoice a few hours later which was all in order. Great service and would rent from them again.

I have a reservation, which I made 2 weeks ago for an SUV rental from LIN airport for 3 days - €108 prepaid. I get an email this afternoon that 3 things have changed to my booking:
-The car will now be ready for collection at MXP
-The SUV is now going to be a BMW 1 series
-They will require €500 upon renting it. €600 total!!!

I contacted their customer service and they have said they don't know why it's changed but they can change it back but the €600 cost will remain. NO HELP
Somone emailed me to say they have escalated it to try to resolve but I am flying tomorrow. Will change this rating if they somehow resolve it this morning

Thank you to Alex and Stephanie for their help and consideration throughout, they both were wonderful and caring. Very happy with automatic Cupra, car play makes using music and dat nav so much easier, sixt will now be my go to car hire company, huge thanks Steve