SJB Financial LTD Reviews 

241
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, helpfulness, and clear communication, making complex processes easy to understand. The team frequently goes above and beyond, providing exceptional support and guidance. The service is often described as smooth, stress-free, and efficient, helping consumers navigate challenging situations. Reviewers appreciate the team's responsiveness and personalized approach, ensuring quick answers and genuine care. This dedication builds confidence, leading many to highly recommend the company for their ability to secure great deals and provide expert financial guidance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the dedication,... See more

Customer service

Users describe positive interactions with customer service, highlighting the clear explanations and support... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natalie helped us with our mortgage when we bought our first home and has now supported us again with renewing our mortgage two years later. Both experiences have been smooth, straightforward, and c... See more

Company replied

Rated 5 out of 5 stars

We've used SJB Financial a few times when purchasing properties. We've worked very closely with Natalie and she has always provided service to the highest standard. Natalie provides support eve... See more

Company replied

Rated 5 out of 5 stars

Susan Bray and her team have yet again made our lives so much easier with their support and guidance for both our morgage and insurance. Informative, patient and conscientious. Always available gor u... See more

Company replied

Rated 5 out of 5 stars

We’ve just received the keys to our house, and the whole process took about three months. Susan Bray was wonderful throughout the entire journey. From the very beginning she was friendly, professi... See more

Company replied


Company details

Written by the company

Mortgage & Protection Advisors


Contact info

5.0

Excellent

TrustScore 5 out of 5

241 reviews

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5.0

All reviews

(241)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Very quick responses to any questions…

Very quick responses to any questions we may of had. Efficient and reliable. Nothing was too much trouble and happy we chose SJB financial to help with us with our mortgage

7 October 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Mortgages with Natalie, a stress free process

We have been working with Natalie since 2021, COVID hit and I was self employed, wanting to buy my first house with my partner and everything was against me, I can’t remember how I found Natalie, but from the moment we spoke, she went above and beyond to give me as much information as she could find for me. She helped us find our mortgage and is always so easy to talk to, never makes anything feel stressful, always happy to chat and explain things. She always reaches out when everything is ready to be changed over and she just makes the process so painless. I am so grateful that we found Natalie, someone who goes above and beyond and there really aren’t many people like that anymore. They are few and far between. Thank you Natalie, you really are amazing!

15 September 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, we look forward to helping you again in the future.

Rated 5 out of 5 stars

Excellent Service and Support

Hi Susan .. Thanks for all your support . You have been super helpful from general advice given during initial discussion itself and continued to support throughout the process.

Excellent service ..

Thanks

5 September 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Highly recommend Natalie at SJB

Natalie has been so helpful from the start of the process of finding a mortgage right for me all the way through to completion! She has always been at the end of the phone if I ever had any questions or needed advice. Highly recommend!!

26 August 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

SJB was really good at finding our…

SJB was really good at finding our mortgage. They do have a fee but they did all the work to find our mortgage and advised us on finances. Communication was excellent and they emailed and phoned us throughout the process. They would search for any cheaper mortgage deals regularly and let us know if they found a cheaper one.

21 August 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your kind review.

Rated 5 out of 5 stars

Exceptional Support and Guidance from Natalie

We cannot thank Natalie enough for all her support throughout our journey. She is absolutely amazing always patient, always clear, and always making sure we understood everything properly so that we could make the best decisions with confidence.

Her dedication, professionalism, and kindness truly made the whole process so much easier for us. We have no words for how much we appreciate her help, and we would definitely recommend Natalie to anyone looking for a reliable and supportive broker.

13 August 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

They make dream come real

Having Natalile assist us in our mortgage search was nothing short of phenomenal. Natalie's skill and dedication in assisting her clients is unparalleled. As foreigners, we had no idea about the entire property purchasing process. Natalie assisted us from the home search to completion. Meeting with her in person to discuss other services was pleasant and reassuring.
Natalie definitely helps make dreams come true.

30 July 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

Natalie is the best !

Natalie is such a credit to the company ! She has not only been our mortgage advisor she has truly been a friend that we have relied on for sooo much more than the mortgage.

As first time home owners, we really came into this knowing absolutely nothing regarding mortgages or looking and finding a property.

Natalie has been our lifeline in our journey and we will never use anyone else !

1 July 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

Highly recommend

Natalie and the team are extremely helpful throughout the whole process. They like highly recommended, was made to feel like a friend not a client.

9 June 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

Great and high quality service.

What a service, We have been with Sue of SJB Financial LTD since we took our new mortgage 5 years ago. She was very helpful and full of open information on how to get about it in every step of the way. We have just finalised our now renewal mortgage and once again, She just walked us with baby steps from looking for a deal, comparison and securing one with great professionalism and due diligence. Rechecking the deal every fortnight for any available improved rates up until signing up for the final rate. The service from SJB Financial LTD is of great quality. The office staff are polite and very helpful and very friendly.I recommend their services.

1 July 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you again.

Rated 5 out of 5 stars

Another fantastic customer service…

Another fantastic customer service experience from Susan and her team. Susan is always my ‘go to’ for all things mortgage related. Whether it’s a mortgage or remortgage, personal or buy to let, this is the place to go. Thanks again Susan and Team, for helping me into my new home.

30 May 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Natalie - SJB financial

I’ve now worked with Natalie on two separate remortgages, and on both occasions, her service has been nothing short of exceptional. From our first conversation through to completion, Natalie demonstrated professionalism, efficiency, and a deep understanding of the mortgage market.

She made what can often be a stressful and complex process feel completely straightforward. Natalie was always clear, responsive, and proactive—keeping me updated at every stage and ensuring that I felt fully informed and supported throughout.

I wouldn’t hesitate to recommend Natalie to anyone looking for expert mortgage or remortgage advice. Her knowledge, dedication, and consistently high standards have earned my complete trust, and I will certainly be returning to her for any future needs.

1 March 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and we look forward to helping you again in the future.

Rated 5 out of 5 stars

First time buyers

As first time buyers it was crucial for us to have a professional and friendly service. Sue was happy to answer all questions, had great communication and always went above and beyond. I would highly recommend Sue to anyone.

13 April 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you buy your first home.

Rated 5 out of 5 stars

Recently used SJB for our remortgage

Recently used SJB for our remortgage, and they were highly efficient, and communication was easy. This is the third time Susan has helped us with our mortgage, and we wouldnt go anywhere else. She took the time to explain everything to us when we were first-time buyers, and she was as enthusiastic as we were! Really good experience.

31 March 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and it was a pleasure helping you again.

Rated 5 out of 5 stars

very professional experience…

I had a very professional experience with Susan. Her responses were within an impressive timeline. She carefully explained every aspect which made it so much easier to understand and follow the process. I felt very looked after. Totally trust SJB and would use them again. Happy to recommend. Thank you 🙏🏼

4 March 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your kind words, it was a pleasure helping you.

Rated 5 out of 5 stars

Great experience

I was introduced to SJB finance by my estate agent during my mortgage application and process. Sue was able to secure a mortgage deal with the bank for me and the communication was excellent. I would highly recommend my family and friends and I will come back for remortgaging.

7 March 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Mortgage application

Susan Bray has been incredibly supportive throughout the entire process. She’s always proactive and quick to respond to emails. Her guidance with our mortgage application was invaluable and played a key role in helping us purchase our second home. At first, we weren’t sure if we could move forward with the purchase, but thanks to Susan’s expert advice, we were able to make it happen. We truly appreciate all her help and support throughout this long journey, which has finally come to a successful end.

10 March 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

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