SJB Financial LTD Reviews 

241
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, helpfulness, and clear communication, making complex processes easy to understand. The team frequently goes above and beyond, providing exceptional support and guidance. The service is often described as smooth, stress-free, and efficient, helping consumers navigate challenging situations. Reviewers appreciate the team's responsiveness and personalized approach, ensuring quick answers and genuine care. This dedication builds confidence, leading many to highly recommend the company for their ability to secure great deals and provide expert financial guidance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the dedication,... See more

Customer service

Users describe positive interactions with customer service, highlighting the clear explanations and support... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natalie helped us with our mortgage when we bought our first home and has now supported us again with renewing our mortgage two years later. Both experiences have been smooth, straightforward, and c... See more

Company replied

Rated 5 out of 5 stars

We've used SJB Financial a few times when purchasing properties. We've worked very closely with Natalie and she has always provided service to the highest standard. Natalie provides support eve... See more

Company replied

Rated 5 out of 5 stars

Susan Bray and her team have yet again made our lives so much easier with their support and guidance for both our morgage and insurance. Informative, patient and conscientious. Always available gor u... See more

Company replied

Rated 5 out of 5 stars

We’ve just received the keys to our house, and the whole process took about three months. Susan Bray was wonderful throughout the entire journey. From the very beginning she was friendly, professi... See more

Company replied


Company details

Written by the company

Mortgage & Protection Advisors


Contact info

5.0

Excellent

TrustScore 5 out of 5

241 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(241)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, friendly firm

Susan made me feel at ease from our first conversation in November, until completion of my house purchase in March. Susan took the time to explain everything to me without making me feel patronised, including all my options and fees clearly so I knew what I was signing up for her. Her team, particularly Anita, was really responsive and supportive of my concerns, chasing my solicitors for updates to ensure my house purchase continued to move at pace throughout. Thanks to all at SJB!

3 March 2025
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely feedback and it was our pleasure helping you on this journey.

Rated 5 out of 5 stars

Sue was brilliant from start to finish

Sue was brilliant from start to finish. First time buyers which was a bit daunting but she totally walked us through the process.

4 March 2025
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you buy your first home.

Rated 5 out of 5 stars

Remortgage

Natalie and the team were as informative as usual and always available to answer questions or talk through options, the market isn't easy at the moment but the process was and I feel like we got the best deal available so thank you.

31 January 2025
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

to Susan Bray…

We are extremely grateful to Susan Bray for the impeccably fast and high-quality work she performed.

21 January 2025
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Sue has arranged our mortgages several…

Sue has arranged our mortgages several times over the years, she has given fantastic advice and always gone above and beyond. I would highly recommend SJB Financial Serviced

2 January 2025
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your kind review, it has always been a pleasure helping you.

Rated 5 out of 5 stars

Susan from SJB helped me with our…

Susan from SJB helped me with our mortgage. We had to pull out from our 1st choice due to tenant issue, Susan got us new mortgage offer with the same lender within few days. Very good service from SJB. Anita was also very helpful.

21 December 2024
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Susan and the team at SJB are amazing

Susan and the team at SJB are amazing. Such positive and informative experience. Our house purchase w3as full of ups and downs and a lot of stress but they remained calm (even when I wasn't) and ensure that everything went smoothly.

Thank you all for your help

11 November 2024
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review, it was a bumpy ride but we got there in the end.

Rated 5 out of 5 stars

Really happy with SJB

Really happy with SJB. Provided ongoing support over last six months updating and finding better mortgage deals as my expiry date got closer. Very professional and approachable . Answering all my queries promptly. Very pleased.

14 November 2024
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your kind review, it was our pleasure.

Rated 5 out of 5 stars

Great service!

Great service and prompt reply on all my questions. Sue was really helpful.

25 October 2024
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your review and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Sjb financial provided a great service…

Sjb financial provided a great service and i would definitely recommend them to family and friends who need a mortgage advisor

6 November 2024
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Great team

Susan and her team were on top of things and knew what they had to do to get our mortgage application through and finally completed.
I’ll definitely recommend SJB Financials.

19 July 2024
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your kind review we look forward to helping you in the future.

Rated 5 out of 5 stars

I’m a first time buyer and Susan from…

I’m a first time buyer and Susan from SJB Financial couldn’t be anymore helpful. She went through everything with me from beginning to end and was on hand if I needed anything. I’d highly recommend her to anyone especially first time buyers as she definitely made my experience less stressful.

25 September 2024
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your feedback it was a pleasure helping you.

Rated 5 out of 5 stars

We had an exceptional experience with…

We had an exceptional experience with SJB Financial! Natalie was absolutely fantastic and extremely helpful from the very start. She guided us through every step of the mortgage process with such professionalism and care, making what could have been a daunting experience feel smooth and manageable. When Natalie went on leave, Susan seamlessly took over and continued the same high level of support. Both Natalie and Susan were the most integral part of our entire home-buying process, holding our hands every step of the way. We truly couldn’t have done it without them. If you’re looking for mortgage advisors who genuinely care and go above and beyond, SJB Financial is the best choice. Highly recommend!

Uzoma & Joe

21 August 2024
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your feedback it was a pleasure helping you.

Rated 5 out of 5 stars

Amazing service by SJB Financials

Amazing service by SJB Financials. My mortgage broker was Natalie, and I can't recommend her enough if you're looking for a mortgage. As a first-time buyer, she explained every step to me clearly. They also consistently monitored the status of the house purchase and were ready to help if any changes were needed.

I highly recommend SJB Financials.

9 August 2024
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review and good luck in your new home.

Rated 5 out of 5 stars

I was referred to Susan by my estate…

I was referred to Susan by my estate agent and was incredible pleased with her knowledge and experience. She made the whole process so simple and made sure we genuinely understood all the details regarding our mortgage so we could make our own informed decision. She was patient and friendly and always fast to respond. She truly went above and beyond with her service and we will be forever grateful. I would highly recommend this SJB Financial and Susan in particular to friends and family she is trustworthy and committed

16 August 2024
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review and it was a pleasure helping you.

Rated 5 out of 5 stars

Could not recommend SJB Financials…

Could not recommend SJB Financials more! Both Sue and Natalie were fantastic throughout our purchase and helped us every step of the way! They were amazing! Got us the best deal and were super supportive!!

12 July 2024
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, very thorough and attentive to our needs made sure everything was taken care of and was on hand for whatever we needed

Highly recommend

28 June 2024
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your review, it was a pleasure helping you.

Rated 5 out of 5 stars

A friendly and helpful local firm

Natalie, Susan and Anita at SJB helped us to re-mortgage as our fixed term rate was ending. They were very helpful in explaining how the process would work and following up with our solicitors. We completed on time with very few issues along the way. We thank them all for their support and would recommend SJB to others.

3 June 2024
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review it was a pleasure helping you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look