SJB Financial LTD Reviews 

241
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and highly supportive, providing exceptional service. Many highlight the smooth user experience, noting clear explanations, efficient communication, and quick responses that make complex situations stress-free. Reviewers appreciate the personalized approach, feeling well-supported and informed throughout their journey. This dedication ensures a seamless process, from initial discussions to securing favorable outcomes like interest rates or property completion. Many consumers strongly recommend the company, highlighting the team's commitment to achieving the best results for clients.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, knowledge,... See more

Service

Reviewers consistently express high satisfaction with the service, highlighting the team's dedication,... See more

Customer service

Clients share positive opinions on customer service, highlighting the clear explanations and support provided... See more

User experience

Customers consistently note positive experiences with user experience, finding processes smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natalie helped us with our mortgage when we bought our first home and has now supported us again with renewing our mortgage two years later. Both experiences have been smooth, straightforward, and c... See more

Company replied

Rated 5 out of 5 stars

We've used SJB Financial a few times when purchasing properties. We've worked very closely with Natalie and she has always provided service to the highest standard. Natalie provides support eve... See more

Company replied

Rated 5 out of 5 stars

Susan Bray and her team have yet again made our lives so much easier with their support and guidance for both our morgage and insurance. Informative, patient and conscientious. Always available gor u... See more

Company replied

Rated 5 out of 5 stars

Susan and her team are amazing. Susan explained everything to me and made sure I had an understanding of the entire process. Her and her team go above and beyond. Fast to respond to any queries and qu... See more

Company replied


Company details

Written by the company

Mortgage & Protection Advisors


Contact info

5.0

Excellent

TrustScore 5 out of 5

241 reviews

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5.0

All reviews

(241)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic, high recommend.

I could not recommend Natalie and SJB Financial enough. We were first-time buyers in a turbulent mortgage market and Natalie made the entire process so simple. She was incredibly helpful and friendly, and the communication was great throughout. She really took the time to go through any questions and concerns and made sure we got the deal possible. Buying a house is a stressful process but Natalie made us feel like we were in safe hands. Do yourself a favour and give her a call!

6 October 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and good luck in your new home.

Rated 5 out of 5 stars

Helpful and easy to deal with

Susan was great to deal with the entire time I was dealing with her, the company on the whole has been nothing but helpful and I cannot thank them enough for all their help and advice.

13 September 2023
Unprompted review
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Reply from SJB Financial LTD

It was a pleasure helping you an your family buy your first home.

Rated 5 out of 5 stars

Professional, friendly and informative

Sue was recommended by our local estate agents during our first house purchase back in 2016 and made such a lasting impression on us that we contracted her services for our second property and recently re-mortgaged with her. Sue and the team are always contactable and resolve your queries promptly. All the team are super friendly and knowledgeable. Highly recommend!

1 September 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it has been a pleasure helping you each time.

Rated 5 out of 5 stars

Amazing Service

We cannot thank Natalie enough for her help buying our first home. Natalie made the process stress free and we couldn’t be happier with the service we was provided!

I will be recommending SJB Financial to family and friends!

Thank you again Natalie you are amazing!

3 July 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and good luck in your new home.

Rated 5 out of 5 stars

Could not recommend enough

Amazing experience, used Natalie for my first mortgage and now for my new mortgage. Always a 5* service, no faults or complaints what so ever, could not recommend enough

1 August 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

10/10 - the best advisor I have used

Natalie was brilliant throughout. Insightful and honest you feel like she really is on your side and getting you the very best offer. I was completely oblivious to the ability to port a mortgage and with her guidance and expertise we have saved hundreds of pounds per month. Would absolutely recommend her and have already passed her details on to everybody I know in and around the property I sold.

28 July 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, I will pass this onto Natalie and the team and we look forward to helping you again in the future.

Rated 5 out of 5 stars

We would like to say a big thank you to…

We would like to say a big thank you to Natalie at SJB Financial Ltd for all her help in finding us a new and best mortgage deal. Natalie has been very helpful and always available when we needed help and assistance. We would highly recommend SJB Financial Ltd for mortgages, financial advice and help.

16 July 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

The Best choice mortgage broker.

After few times failed mortgage application elsewhere, I lost confidence and I don’t think anyone can help me and I have to go to rent in the next few years. I then meet Susan as the fate. She helped me to prepare everything, asked me and sorted out all things that lenders may asked you. She is always one step ahead. She is always answered all your questions with lightning speed. Everything looked so simple with her. And also, her team member like Natalia is perfect too. They will assist you from start to finish from preparing application, submit application, contact with lender and solicitor when necessary. I am sure when you come with SJB you will not regret and you are soon take the key for your dream home and write a review with much possible star like me for now. I definitely will recommend her to all my friends as I know They will be succeeded on they home purchase journey. There are a-lot brokers out there, fews bad, fews good and you may confused which one you should choose like me before, but Susan and SJB simply the best choice.

6 July 2023
Unprompted review
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Reply from SJB Financial LTD

What am amazing review thank you so much, it was a pleasure helping you buy your dream home x

Rated 5 out of 5 stars

Could not do enough for us

Sue couldn’t do enough for us. Great guidance and never a delay. Will definitely use again and again.

27 June 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure heloping you both.

Rated 5 out of 5 stars

Excellent 👍👍👍

Excellent, Great and fast service I will recommend SJB to anyone anytime 100% it's a pleasure working with SJB

5 July 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your positive review, we look forward to helping you again in the future.

Rated 5 out of 5 stars

Speedy and professional service

This is our 4th Mortgage being processed with SJB financial.

Sue is always professional, down to earth and makes the whole process simplified.

We had our mortgage offer processed, excepted and in our bank within 5 working days.

27 June 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it's always a pleasure helping you.

Rated 5 out of 5 stars

Natalie & colleagues at SJB were…

Natalie & colleagues at SJB were brilliant in helping me secure a mortgage for my first home. Gave really helpful advice, provided quick responses, and supported highly throughout the process.
Would highly recommend!!

13 May 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and we wish you every happiness in your new home.

Rated 5 out of 5 stars

Remortgage

Natalie at SJB has made my remortgage as stress free as possible. Being my first time I had to remortgage I had lots of queries and questions around the process and Natalie put me at ease from the offset. Given the extreme volatility I was regularly asking for refreshes to find the best rate and Natalie was able to regularly give updates and recommendations on current market sentiment. I will 100% be going back to Natalie once my current term is completed and would recommend anybody who is looking at buying / remortgaging to speak to Natalie.

25 May 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback, I will make sure this is passed onto Natalie.

Rated 4 out of 5 stars

Helpful

I was fully updated every step of the way and did not need to chase for any updates and Natalie was always professional and helpful every time

22 May 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

Our mortgage adviser Natalie done a…

Our mortgage adviser Natalie done a excellent job and she makes our house buying process must more easier. She is very friendly and responsible. Understanding and punctual. I definitely recommend her. So happy with her service. Thanks

2 May 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and it's so lovely to hear we helped make the process easier for you. Good luck in your new home.

Rated 5 out of 5 stars

Brilliant Service

Natalie dealt with our case and she was amazing. She was always available via phone and email. Always answered any question we had and if she didn’t know she would go out of her way to find the answer. 100% recommend.

2 May 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, Natalie enjoyed helping you buy your first home.

Rated 5 out of 5 stars

Good service.

Natalie my advisor, from SJB financial has been extremely helpful througout my buying process. She always explains everything clearly and always answers my calls whenever I call her. I would recommend SJB financial and specifically Natalie to everyone. Thank you Natalie for your help and thank you to the entire team at SJB financial.

2 May 2023
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review I will pass this onto Natalie and the team.

Rated 5 out of 5 stars

100% recommend SJB Financial!

We cannot thank Sue and her team enough! Getting a mortgage during interest rates being sky high wasn’t easy, but Sue got us the best rate.

Sue and her team were very professional, responded and actioned our emails very quickly. Even on Sue’s days off she still responded to our emails!!

We cannot fault anything. 100% recommend SJB financial and we’ll definitely be using this company again in the future!

Thank you Sue and team🏡😊

21 April 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback, it was an absolute pleasure helping you and I wish you every happiness in your new home.

Rated 5 out of 5 stars

Natalie made the whole process of…

Natalie made the whole process of applying for and getting a mortgage absolutely easy! On top of this, she was always on hand to answer any questions we had and was always happy to help so I cannot recommend her enough, when we come to re-mortgaging or buying a new place I will be using Natalie once again.

For clarification, we brought our home in early 2022 but I took ages to write this review!

15 April 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was certainly worth waiting for. We look forward to helping you again in the future.

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