Sjb Sash Windows were truly efficient and friendly and very helpful from the start. They gave us brilliant advice, helped with our requests and everything went to plan. Dom and Liam the two fitters we... See more
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Review summary
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Old - Single glazed wood sash windows x 8 New - Double glazed upvc wood grain sash windows x 8 SJB Windows were BRILLIANT! Quote - good value, precise and beat numerous other FENSA compa... See more
Company replied
The three guys (CJ, Leroy and Blogi) were all really conscientious and hard-working professionals. I had 10 windows replaced and they clearly realised that it was a big and stressful deal for me - so... See more
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I was very impressed with SJB throughout - from the first visit to the installation itself, everyone we dealt with was professional, helpful and really efficient. The fitting was extremely smooth and... See more
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Company details
Information provided by various external sources
We’re a family-run business specialising in both manufacturing and installation of traditional sash windows. Although we mainly install our sash windows in London & the south-east of England, our sash window services reputation is known much further afield.
Contact info
United Kingdom
- sjbsashwindows.co.uk
4.8
Excellent
335 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Sash windows for bathroom and bedroom
I had two sash windows installed, in a bedroom and the bathroom, and I’m very pleased with the result. Both the windows look great. I’m very happy that I went with the advice of Paul, who suggested having just the bottom window in the bathroom frosted. It was a good idea - there’s a lot more light and it looks lovely. The fitters arrived on time, completed the work well without rushing and cleared up afterwards. All in all an excellent experience, and if I need any more new windows, I will definitely go to SJB again.
12 February 2024
Unprompted review
Reply from Sjbsashwindows
Dear Anne,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best for the new year ahead.
Kind Regards,
The SJB Team
SJB were friendly and efficient from…
SJB were friendly and efficient from the start. Chris was really helpful with the planning and then the installation was very smooth and the finish is excellent, with very little work required to snag after they were done.
25 January 2024
Unprompted review
Reply from Sjbsashwindows
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best for the new year ahead.
Kind Regards,
The SJB Team
Absolutely on spec and arrived earlier…
Absolutely on spec and arrived earlier than originally anticipated as extra bonus. Fitters were efficient, tidy and friendly.
29 January 2024
Reply from Sjbsashwindows
Dear David,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best for the new year ahead.
Kind Regards,
The SJB Team
This company is great
This company is great. They do what they say, on time and are a joy to deal with. The people who actually installed the windows were delightful and efficient.
Highly recommended.
23 January 2024
Reply from Sjbsashwindows
Dear Gwen,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best for the new year ahead.
Kind Regards,
The SJB Team
Reply from Sjbsashwindows
Dear Abdi,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best for the new year ahead.
Kind Regards,
The SJB Team
The company is meticulous in ensuring…
The company is meticulous in ensuring that they have accurate details and measurements regarding your order. This thorough attitude to detail is continued when I had the windows installed as the preparation was excellent and the final installation went smoothly and with impressive professionalism and skill.
8 January 2024
Unprompted review
Reply from Sjbsashwindows
Dear Deborah,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best for the new year ahead.
Kind Regards,
The SJB Team
I am thrilled with my new double glazed…
I am thrilled with my new double glazed wood sash window. It was installed on time and the installers were very clean and helpful.
12 December 2023
Reply from Sjbsashwindows
Dear Sophie
Happy New Year.
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best for the new year ahead.
Kind Regards,
The SJB Team
Unfit for purpose windows and terrible service
We chose SJB windows because we had previously used them on another project. They had done a great job and I had even recommended them to friends. Sadly the company has clearly gone down hill.
When we unpacked the windows and doors we were shocked to find that they were basically not fit for purpose. There were many dents, cracks and marks, previously filled dents and many areas where only a thin layer of primer had been applied. On top of the extremely low quality of finish we had the great disappointment to realise that the design of the windows was not what we had expected. During the design phase we were only shown images of the inside of the windows. No one ever showed us an image of the outside. We didn’t want windows with weather bars down the middle as we were looking for a traditional look. It was our mistake not to notice that the images we were shown were only of the inside. But I would expect a window company to provide drawings of all angles of the windows and to make sure the customer was aware before proceeding to the manufacture stage of the process.
When these problems came to light SJB windows refused to take any responsibility. They were rude and defensive.
In the end, after many emails and painful conversations on the phone they agreed to refund me £1500 to fix the problems myself. This barely covered the work that was needed to be done and obviously could not make up for the fact that the windows we have had to install are full of wood filler and not the perfect brand new windows we ordered.
All in all I was shocked by the poor service and rude attitude of all the staff at SJB windows.
I would strongly advise against working with this company
17 October 2023
Unprompted review
Reply from Sjbsashwindows
Mr Barbachano,
We have spent years building client relations (even with yourself once upon a time) so we are saddened that you have gone to such lengths to try and ruin our great reputation. Most of the projects we have taken on over the years have been through recommendations, as well as our reviews. Our reviews speak for themselves. We would hope that anyone reading this will swiftly discard your comments, as they are baseless and untrue. We simply can’t of ‘gone downhill’ if 5* reviews continue to be posted every week.
Your joinery was supplied to you to agreed and signed off specifications, without damage and totally fit for purpose. You arrived to collect your joinery in a van which did not have adequate horizontal anchoring points, and it was suggested to you by multiple staff members that you should hire a Luton van or similar for safe and damage free travel. The damage was caused during the 200-mile trip back to your residence. The entrance road to your residence was described as a heavily potholed, bumpy and restricted lane by our courier when the collection was attempted. When you discovered that your joinery was damaged, as a gesture of goodwill, we arranged for your joinery to be collected via courier at our expense so that the damage caused in transit could be addressed. This was to be carried out in a mutually agreed time frame, with the works being carried out in time for you to collect the joinery during your trip to London in the half term period. Upon the courier’s arrival to make collection, your workforce refused to assist in the loading of the joinery, and so your joinery was not collected. You were informed that the damage would still be addressed for you free of charge to try and maintain a good working relationship, although you would need to arrange for the joinery to be transported to our workshop. Your windows are manufactured to a traditional design. The inclusion of a small weather bar to the exterior of your rebated together casements is required for proper weatherproofing, however when you voiced your displeasure with the bars, we offered to remove them for you again free of charge. You had expressed that you had preferred your own carpenter carry out the required repairs, and we agreed to issue you a £1500.00 as a further gesture of goodwill. With your demands becoming so unreasonable we thought this was the best solution.
Happy customer
We have just had 5 new sash windows installed by SJB Windows. Very happy with the process from start to finish. All staff we dealt (sales person, surveyor, admin and installers) with were friendly and professional. Communication was excellent throughout and the work was carried out on the agreed dates and to a high standard. Very happy with the results and would highly recommend them.
7 December 2023
Unprompted review
Reply from Sjbsashwindows
Hi Hariette,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Quality Workmanship
I've chosen SJB to do three large full window replacements and one window repair. My experience with SJB was fantastic from start to finish. I am particularly impressed by their outstanding workmanship and the windows look stunning. The consultation was in-depth with many options, the office was very responsive and courteous and the installers were efficient and very tidy. I would definitely recommend SJB for anyone looking for top end quality sash windows.
3 November 2023
Reply from Sjbsashwindows
Hi Chris,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Would recommend without hesitation
Excellent quality, great finish and exactly to specification, efficient installation, space left clean and tidy by professional and friendly installers. Would definitely use SJB again. Thank you.
29 November 2023
Reply from Sjbsashwindows
Hi Robert,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Good experience from quote to install
Good experience from quote to install. Windows look good and installation was quick. Recommend.
30 November 2023
Unprompted review
Reply from Sjbsashwindows
Hi James,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Good product &service from SJB Windows
Good reception when we first visited the shop. Our requirements were considered, & following visits offered possible alternatives with informative options.
Timings were as predicted. The fitter worked cleanly & efficiently keeping us up to date with the stages of work. All is as was forecast. We are pleased with our new windows
3 November 2023
Unprompted review
Reply from Sjbsashwindows
Hi Audrey,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Reply from Sjbsashwindows
Good afternoon,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Very good quality, design and fit
Fantastic team, very good quality and so lovely to do business with from start to finish.
27 November 2023
Reply from Sjbsashwindows
Hi Melissa,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
The windows are worth the expense and…
The windows are worth the expense and the wait. Beautifully designed and crafted, they look good and work well and will hopefully stand the test of time. Everyone at SJB was highly professional and reassuring.
2 November 2023
Unprompted review
Reply from Sjbsashwindows
Dear Natasha,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Window replacement
The two guys were quick, clean and efficient. Hoovered up after they had finished work, and left no mess. The whole process was absolutely painless!
10 November 2023
Reply from Sjbsashwindows
Dear Sarah,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Excellent quality and customer experience
Excellent experience from start to finish - really happy with the quality of the windows and the installation. I have twice used them to do two sets of very different windows (one sash with an arch), and the process of ordering and surveying for each was very easy, and the team at SJB were always on hand to answer any queries. They also suggested all the various sash pulls etc to be of the style of the rest of the building.
The installations were very efficient both times, and the finish was very professional.
Would certainly advise paying for the quality they offer, and will be a repeat customer if I need any further windows.
1 November 2023
Reply from Sjbsashwindows
Dear Sam,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Great windows
New windows and doors installed. Great professional team, shout out to Dominic the installer, and Terry McD who was excellent at communicating and keeping me calm in this disruptive period! Thank you and admiring the new windows and doors.
18 October 2023
Reply from Sjbsashwindows
Dear Tee,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Excellent customer service from the…
Excellent customer service from the start and the installation was clean and professional.
9 October 2023
Reply from Sjbsashwindows
Dear Mike,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
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