Sjb Sash Windows were truly efficient and friendly and very helpful from the start. They gave us brilliant advice, helped with our requests and everything went to plan. Dom and Liam the two fitters we... See more
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Review summary
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Old - Single glazed wood sash windows x 8 New - Double glazed upvc wood grain sash windows x 8 SJB Windows were BRILLIANT! Quote - good value, precise and beat numerous other FENSA compa... See more
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The three guys (CJ, Leroy and Blogi) were all really conscientious and hard-working professionals. I had 10 windows replaced and they clearly realised that it was a big and stressful deal for me - so... See more
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I was very impressed with SJB throughout - from the first visit to the installation itself, everyone we dealt with was professional, helpful and really efficient. The fitting was extremely smooth and... See more
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Company details
Information provided by various external sources
We’re a family-run business specialising in both manufacturing and installation of traditional sash windows. Although we mainly install our sash windows in London & the south-east of England, our sash window services reputation is known much further afield.
Contact info
United Kingdom
- sjbsashwindows.co.uk
4.8
Excellent
335 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very good, but not without problems
Overall very good, but with a glaring exception. I asked for one of the sashes in the bathroom to be clear instead of frosted glass. When I came home the day they installed the bathroom windows, I noticed that all the glass was frosted. I checked the spec, and my request for one sash clear was very clearly specified. I contacted them and was very disappointed with their attitude. Their first response was, 'Have you considered leaving things as they are?' This was a transparent attempt to avoid making good on something that was clearly their mistake. I said no, I wanted what I paid for, and they said it would be 'very quick' to sort out. I was going on holiday and they said the clear glass would be ready when I was back. As it turned out, it was over 3 weeks after my return before things were rectified - and in all that time I wasn't able to open my bathroom windows as they were screwed shut. Otherwise the installation went well and the windows are excellent - a shame about this incident with the bathroom.
4 September 2023
Unprompted review
Reply from Sjbsashwindows
Dear Steve,
Thanks for taking the time to review our products and service.
We did and still do apologise for the issue with the frosted glass but would like to point out that although this was human error and does happen from time to time, we certainly offered a gesture to keep the window as it came. We did say straight away this was our issue and of course accepted we needed to resolve this so there was no attempt to avoid correcting the situation. This can be proven by our email thread and saddened to think you would believe we would try to avoid any responsibility at all.
Usually this would be a very quick fix but have found over the last couple of months glass supplies have been very slow or even being sent back after failing our quality control. This of course does delay the process, however we are more concerned about a quality product (as you mentioned earlier in your review) than how quickly we can turn this around. I would like to assure all future clients that quality is above all else.
Overall I'm glad the windows are 'excellent' and would like to thank you for this as this will of course help us to review our processes and make improvements for the future.
Kind regards,
The SJB team
Started off very well but went a bit downhill.....
The initial consultation and survey visits were great, very helpful and informative. Communication with the office was also good. But sadly we had a less happy experience with the fitting team. The job over-ran, which was not the end of the world, but I felt the attention to detail on the finish was disappointing. The issues were ultimately resolved, but only after I asked the surveyor to come out and look at the issues himself - he acknowledged that there were a number of things which needed to be rectified. The windows themselves are fine, and I can see that most people have had a happy experience, but I was left feeling a bit a bit flat.
5 October 2023
Reply from Sjbsashwindows
Dear Banjo,
Thank you for your feedback, we of course use this to keep improving our service wherever it may be lacking. Its a shame we could not get the full 5* as you had mentioned all had been recertified. After reviewing the photos of the complete install, I must say that the windows look terrific and hope this shines through rather than the snagging that was present. We of course however understand the frustration when things don't always go to plan.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Great Service
Great company and fantastic service backed by a great team, especially Jake, who has been extremely professional. Well done.
1 October 2023
Unprompted review
Reply from Sjbsashwindows
Dear Amit,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
We have wonderful new windows that were…
We have wonderful new windows that were beautifully fitted in two days! Very professional fitters who were very respectful
28 September 2023
Unprompted review
Reply from Sjbsashwindows
Dear Megan,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Work was undertaken cleanly very impressed with the standard of work
Work was undertaken cleanly and professionally, and as the sale team said it would, and to a very high standard.
18 September 2023
Reply from Sjbsashwindows
Dear Steve,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Great quality windows
Great quality windows fitted by friendly, communicative and professional installers. All work completed to agreed schedule with no problems or delays.
18 September 2023
Reply from Sjbsashwindows
Dear Mr Khan,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Couldn't be happier
We've just replaced a number of windows with SJB and we couldn't be happier. From the original visit to provide a quote, all the way through to installation we've received excellent communication and service throughout. Our fitters (Michael Marcello) were professional, efficient and did an amazing job. And the windows themselves are brilliant- good quality, solid build. Thanks SJB!
18 September 2023
Unprompted review
Reply from Sjbsashwindows
Dear Vivian,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Reply from Sjbsashwindows
Dear Chris,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Outstanding windows and fitting experience
An outstanding experience from start to finish. Measuring up and specification process was great. And any queries were handled politely and promptly by the office. And the fitting couldn’t have been better. Jon and Joby arrived promptly every day, made sure everything was protected and then cleared up afterwards at the end of the day. They were friendly and courteous, making sure we knew the status and plans.
We had 9 windows and 2 doors, so not a small job. The windows and doors themselves are of very high quality and the fitting is faultless including plastering where required so all we have to do is some decorating to make it all good.
Couldn’t recommend enough!
15 September 2023
Reply from Sjbsashwindows
Dear Jack,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Great job and customer service
Great job and customer service. Punctual courteous and top notch product.
5 September 2023
Reply from Sjbsashwindows
Dear Irene
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Excellent quality and service
We got three of our windows in a period property replaced with double glazed windows from SJB Sash Windows after two of our neighbours had recommended them. We have not been disappointed: the windows are beautifully finished, and were put in without drama by very courteous and extremely hardworking installers. The experience was so positive we are going to replace other windows in our house with SJB sash windows too.
29 August 2023
Reply from Sjbsashwindows
Dear Matt
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Totally faultless experience
Totally faultless experience. From measuring up, keeping me in the loop on timings and the installation team were a dream. Would recommend SJB in a heartbeat.
13 August 2023
Reply from Sjbsashwindows
Dear Fiona,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Outstanding and impeccable service
This company has the highest standards in all areas. Fantastic advice during the consultation (Paul was the perfect, non-pushy and knowledgeable consultant), a professional discussion throughout the survey visit (Terry took me through everything and reassured about the fitting), and faultless work during the fitting (Michael and Marcello, a dream team!). I needed to send documents to the management of my building and SJB were instantly able to supply these and highlight the quality of their work and their impeccable customer service. Michael and Marcello, who fitted the windows, were exceptional. Lovely, personable guys with a great sense of humour, but extremely diligent and incredibly hard working. The quality of their workmanship from the fitting, carpentry and masonry was outstanding. Post window fitting, I had a few questions and these were all answered swiftly and professionally by Jake, and resolved efficiently by Michael and Marcello. I met many window companies before choosing SJB and it came down to the fact that they oozed quality, had fantastic customer service and clearly understood my specific requirements. I am very fussy and have a forensic eye and wouldn’t hesitate in recommending SJB! Look no further!
16 August 2023
Reply from Sjbsashwindows
Dear Mr B,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Top work!
Rob and Dominic did a fantastic job. Very pleased with our new windows :)
18 August 2023
Unprompted review
Reply from Sjbsashwindows
Dear Alex,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Excellent job
Since beginning SJB team was so open to our suggestion for our project and made windows exactly as we need it. Through the installation Mike and his brother done the job very professionally and on our very satisfaction.Very recomend this team.
31 July 2023
Unprompted review
Reply from Sjbsashwindows
Dear Andelko,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Great company
We are very happy with the company, from the initial sale discussion, to the survey and installation of double sash windows. The team in charge of installing also plastered around the box c. 10c and painted a line on the ledgers outside - so now we only have to sand and paint inside and finish up painting outside for it to look complete.
6 August 2023
Reply from Sjbsashwindows
Dear Charlotte,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
New windows throughout
Great customer service, friendly and reliable workers. Really great windows
1 August 2023
Reply from Sjbsashwindows
Dear Sam
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
Could I please ask what could of improved to make this a 5*? It would be great to get a better understanding of how we could improve.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Really impressed with the quality and…
Really impressed with the quality and workmanship, the windows are 🤩 Thank you
14 July 2023
Unprompted review
Reply from Sjbsashwindows
Dear Sam
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
Could I please ask what could of improved to make this a 5*? It would be great to get a better understanding of how we could improve.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
Great experience from A to Z with SJB
Great experience with SJB from beginning to the end.
The team was very clear and professional at every stage: initial measurements, quote, on-site measurements, order, manufacturing and installation.
The team was always available on emails and on the phone to answer our questions and update us on the timeline.
Installation was fast (4 instead of 5 days for 7 windows) and clean. They were arriving on time in the morning and providing us a daily update.
17 July 2023
Unprompted review
Reply from Sjbsashwindows
Dear Olivier,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
SJBsashwindows exceeded my expectations.
From the first consultation to completion of the job, every person I dealt with (Paul, Terry, Jake, Michael, Marcel and Ben) was completely professional and helpful. All my questions were dealt with quickly and efficiently and the quality of the product and the workmanship of the installation team is excellent. A great experience overall.
13 July 2023
Reply from Sjbsashwindows
Dear Mrs Mazzier,
Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.
Kind Regards,
The SJB Team
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