Skandium Reviews 1,439

The delivery was on time, the product and its packaging is in good condition. The delivery person was courteous and helpful and even remembers me from a past delivery quite a while ago.

Thank you to Claire for her wonderful customer service in arranging for a new kettle to be sent quickly to replace mine which stopped working. It was much appreciated and I will certainly come back to Skandium to place more orders in the future.

Very considerate and helpful drivers, thank you for taking such care with the furniture

Beautiful garden bench. Excellent careful delivery.

Skandium give an excellent service and their delivery and installation guys were very polite and efficient. They went out of their way to help.

Very pleased with items and price. Good communication with delivery guys too.

After a Google search I found the table I was looking for on sale in Skandium and while others were also offering a discount, theirs was the best. Ordering was easy and when I’ve had questions I received an email reply very promptly. Customer Care team are friendly and helpful. One critique, I hadn’t expected to pay for delivery considering the heavy price tag of the table.

Delivery was arranged very quickly once in store and the courier assembled it and took the rubbish away.

Thank you Skandium, I love my new table!

Good experience. Table was custom made so had to wait. Love my table, delivered unpacked and constructed . Looks great!

Great service
Extremely polite and accommodating.
Changed delivery time to suit me.

Super nice guys, very fast.

Products came quickly and well packaged, even though the web site said the delivery time would be much longer. Superb outdoor lights.

Great guys
Great job
Completed in excellent time

Had a bit of a bumpy ride with my order due to some unforeseen supply chain issues, but all ended well. I received my wonderful furniture and a more than fair compensation for the wait. Thank you, Luke.

Professional, quality with customer focus from start to finish. Straight forward, friendly service - brilliant. Thank you.

Excellent service, and earlier deliver than anticipated.
Well wrapped and protected.
Faultless!

Excellent service. Punctual polite and efficient.

I know reviews reflect extremes - but Skandium asked me to review their service so here goes!

Order item 15 June told 2-4 weeks

After much to and fro I receive a v polite / helpful call c.10 weeks later saying “will be delivered imminently ie day or two”. I give them hours when someone will be in at building site (all day 8am to 4:30pm)

Unaware delivery not made, one more week later I get a text at 4pm saying it should arrive in 2 hours. Rather than drive 2 hours to the house, I monitor remote entry / CCTV to let driver at least drop package off. He doesn’t show up in this time.

I check “tracking” at 7pm that Skandium themselves share and driver is parked in local town and marked job as completed - but no sign of delivery.

STOP PRESS - having spoken to Skandium the item was delivered, but the 2 hour message was apparently a mistake (and it had been delivered then!).

So unfortunately, yet more time and aggravation for all. Albeit as ever the customer service team very helpful trying to resolve. Conclusion - order mgmt systems need improving!

Perfect delivery service, really nice guys, very knowledgable and considerate.

I had a problem with a kettle after 18 months.
Most companies would have told me it was out of guarantee.
However, the customer service at Skandium is not like that.
I was sent a new kettle as a replacement immediately.
Fantastic experience. Thank you