Skandium Reviews 1,439

So far so poor
Ordered a lamp more then 2 months ago and still not received
Email twice and rung the shop twice promised a response that never materialised
Poor very poor

Really great service - I was helped by Luke who sorted out all my questions and orders. Fast and helpful.

Would definitely order from them again!

Really pleased with the Customer service from Luke. Satisfied with the resolution of my problem even though it was over Christmas, it was super quick!

Always super fast and very helpful responses from customer service!

Great swift and pragmatic customer service from Luke who kindly changed an order for me before it had shipped.

Very efficient and friendly after sales service. I needed to replace a broken shelving bracket some years after I had bought the unit, which they agreed to replace without question. Particular thanks go to Luke Jeffrey who handled my query from beginning to end.

The installation of the bench in my garden was not straightforward. The delivery team were thoughtful patient careful and good humoured in using their knowledge to find a way to get the bench through my house. This was expertly done care was taken and no mess whatsoever was left

I was interested in a lamp but was not sure how the colour would work in my space. I saw that Skandium was London based and had a good return policy, which made them a perfect place to buy from. The only issue was that they were not the cheapest seller but this was quickly resolved when they price matched the other store. I duly purchased the lamp, only to find that it was, as I feared, not quite the right colour. This is where Skandium proved their worth as they not only accepted the return without question, but even sent a courier to pick it up, saving me lugging the lamp across town to their showroom. This level of customer service is fantastic and exactly what is needed when trying to carefully curate a space without wasting money on upfront prices, return shipping, or any arguing over “restocking fees”. Thank you especially to Luke who was particularly helpful with both the price matching and the return. I’ll be back.

Dear Madeleine

All your support was perfect.
I just received your product safely the other day. And it worked perfectly! Thank you so much.

Fantastic customer service. I had a fault with my product and communication was fast and efficient. New product sent out immediately and faulty product collected. Thank you Claire for great service.

Great product, lovely delivery men and perfect quick set up.

It took 6 months with many follow up messages and reminders to have a resolution to my replacement of a faulty item. This was not due to stock issues, but customer service of both Skandium, supplier and courier.

I recently ordered a lamp with an indicated lead time of 2-4 weeks. It’s not a rare product, and is widely available in Europe.
It is now 7 weeks since my order, and the lamp is nowhere to be seen.
Skandium rarely answer the phone, and when they do - they just palm off the issue on “customs delays”. Twice I have been told the product is about to arrive in their warehouse, and on both occasions, nothing has materialised.
I will not use this company again, and nor would I reccomend them.

I bought a Panthella lamp but my mistake and I chose the wrong colour. Madeline at Skandium got advice on the colour I needed and she sourced the lamp. Skandium swiftly arranged a pick up for the one I didn’t want and drop off of the new lamp. My Opal panthella is gorgeous and I use it every day. As always Skandium products and customer service is too quality which is why I keep shopping there!

Driver was excellent - very helpful and friendly. Great service and experience. Thank you.

On 15/9, I ordered advent candles for my family in Dublin... well in advance of the season as I know how much can go wrong with postage nearer the time. On 14/11 ( 2 months later) I cancelled the order. I will never know what really went wrong here as I had to keep chasing and chasing. The staff member couldn't have been more responsive to my emails, and I was offered free postage, vouchers, etc; couldn't fault the staff on understanding and kindness BUT: this has been a disaster and what was promised was not delivered AND I have had to start all over again, go back to the drawing board via Amazon and in the end I did not get what I paid for

Delivery issue with my order was resolved by Claire in customer services within hours of my call. Products are fantastic, customer services even better. Will definitely recommend.

Very swift and friendly service. Put the chair together for us and took the packaging away - perfect!

Friendly helpful staff from beginning to end

The customer service at Skandium has been excellent. The people have been easy to deal with, and they rectified the problem I had, without any hassle.