My sheepskin pouf fell apart due to a structural defect in the wooden frame and Luke took the details, all the photos, emailed me back immediately and logged the issue with Audo. He has handled it so... See more
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Thanks so much to Luke and the whole Skandium team. Had a smooth experience purchasing a number of investment pieces a couple years back. Then went back to them recently as I’d moved homes and lost pa... See more
Ordered an office chair back in February for a delivery in a few weeks. Have been following up multiple times to be told they are still expecting shipment to their UK warehouse and chasing the manufac... See more
Company replied
Truly exceptional customer service. I had mistakenly ordered the wrong item and sent in an email to see if it could get corrected. Not only did Luke respond immediately, he handled my change with no h... See more
Company details
- Home Furniture Shop
- Decoration and Interior Design Store
- Furniture accessories supplier
- Lighting Shop
- Sofa store
About Skandium
Written by the company
Skandium is the leading online Scandinavian Design destination offering iconic and modern furniture, lighting, home accessories, and much more - all curated from over 200 of Scandinavia's best design brands.
Founded in London in 1999 Skandium today offers more than 5,000 products in a seamless online shopping experience across mobile, desktop and tablet.
The Scandinavian heritage places customer satisfaction above all with Best Price Promise, easy 365 days returns on most items, and a London-based expert and care team ready to go the extra mile.
The first Skandium store opened on the 15th September 1999 at 72 Wigmore Street, London W1. Today the Skandium store and showroom is based in Shoreditch, London.
Founded in London in 1999 Skandium today offers more than 5,000 products in a seamless online shopping experience across mobile, desktop and tablet.
The Scandinavian heritage places customer satisfaction above all with Best Price Promise, easy 365 days returns on most items, and a London-based expert and care team ready to go the extra mile.
The first Skandium store opened on the 15th September 1999 at 72 Wigmore Street, London W1. Today the Skandium store and showroom is based in Shoreditch, London.
Contact info
14 Bacon Street, E1 6LF , London, United Kingdom
- 0203 633 7626
- Letstalk@skandium.com
- skandium.com
4.2
Great
1k reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Expected much better customer service from a high end company Not good attouch with the…
Not good at keeping in touch with the customer about delivery timelines . Excellent at sending emails asking us to spend more money though!
Delivery guys ontime, polite and took away all packaging - excellent - just a shame about Skandium - we had to do all the chasing with a full payment made 8 weeks ago
1 February 2023
Unprompted review
Reply from Skandium
Good Afternoon Liz,
Thank you for taking the time to leave a review.
We are sorry to hear you were not updated with the process of your order. We are actively changing systems and processes to offer our customers a much more proactive journey once an order has been placed.
Your feedback is invaluable and will be noted as we continue our road to improvement.
Luke I Skandium
We want to expressly thank Luke…
We want to expressly thank Luke Jeffries, the Customer Care person with Skandium, for handling a complex purchase from afar. The order was placed by me in the US but the U.K. delivery label was missing a house number and went back to DPD. Luke sorted that out first but, once the package was correctly delivered, damage had been done to the package and the contents had shattered en route. Luke then fielded queries from both me and my daughter, the recipient of the gift, and immediately arranged that a replacement Iittala platter be sent to her Oxford address. Luke was marvelously responsive to both of us in rectifying the problems with the shipment. We are very impressed as don't usually encounter such quick and attentive customer service here in the U.S.
25 January 2023
Unprompted review
Reply from Skandium
Good Afternoon Rosemary,
Thank you for your wonderful review.
We are happy to see the issues were resolved however are hoping next time there will be no issues to start with.
Hopefully, we can welcome you back shortly.
Luke I Skandium
One of the best delivery experiences I’ve had
One of the best delivery experience I’ve had! Received a message with the exact number of minutes before my order would arrive (!!), my package was carried up a total of 6 full flights of stairs, unpacked, put together and then the huge box was removed and taken back. Thank you!
24 January 2023
Unprompted review
Reply from Skandium
Good Afternoon Vera,
Thank you for your wonderful review!
We're proud to hear of the service received from our team and shall ensure they see your kind words!
Luke I Skandium
Ordered on December 14
Ordered on December 14
No communication on delivery date
I chased on December 28
Was told very casually “we hope to get it for you by Jan 18”
Still nothing on Jan 24 and no communication from them. They clearly take the order and money then buy the item. Very bad customer service
23 January 2023
Unprompted review
Reply from Skandium
Good Morning,
Thank you for your review.
We are sorry for the delay faced with your order. Our team here word incredibly hard to fulfil orders as quickly as possible. We do not aim to misinform or misadvise at any stage of your journey with Skandium.
I wish for you to reach out to me directly at Luke@Skandium.com so we can resolve this issue in the best way possible.
Luke I Skandium
Kabino bedside table
My Kabino bedside table was expertly assembled by an excellent team. Thank you so much!
10 January 2023
Unprompted review
Reply from Skandium
Good Morning David,
Thank you for your wonderful review.
We're really glad the table has been assembled for you and you can now enjoy the item!
Luke I Skandium
you have not confirmed an order which I…
you have not confirmed an order which I paid for on the 29 December 2022, and have not had a delivery.
7 January 2023
Reply from Skandium
Good Morning Susan,
Thank you for taking the time to leave a review. We are sorry for the delay faced with your order.
I understand having looked at our records, the item had an original failed delivery with our standard courier, which caused the initial delay.
This is incredibly frustrating to hear, however we are happy to see that upon reaching out our team had a replacement item dispatched on a different service to ensure the item was received successfully.
Thank you again, for taking the time to leave this review and as always, we will be here to assist.
Luke I Skandium
Excellent service!
4 January 2023
Unprompted review
Reply from Skandium
Dear Lisa,
We're so glad to hear that the order has been seamless from start to finish!
Luke I Skandium
Great service .The delivery drivers kept me upto date…
The delivery drivers kept me upto date with arrival time
They arrived exactly when they said
Drivers were polite and helpful
Checked my order was correct and took the packaging
Lovely chaps
4 January 2023
Unprompted review
Reply from Skandium
Thank you for your review, Mel!
It's wonderful to hear of the experience you have had with us and hopefully we can welcome you back again soon!
Luke I Skandium
Reply from Skandium
Thank you for your super review, Steve.
We're really glad to hear our delivery team ticked all the boxes for you. Should you ever require anything else, please do not hesitate to contact us.
Luke I Skandium
Reply from Skandium
Thank you for your wonderful review.
We're glad to hear you have had a smooth process and can now enjoy your items!
Luke I Skandium
Excellent customer service from Luke
I recently contacted Skandium when my Vipp kettle developed a fault. Luke could not have been more helpful and quickly arranged for a replacement unit to be shipped out directly. Fantastic communication and a great customer experience. Highly recommended.
7 December 2022
Unprompted review
Reply from Skandium
Good Morning Samuel,
Thank you for your wonderful review.
Our whole team work incredibly hard to offer the service our customers deserve. We are proud to hear this has been delivered for you with your order.
Hopefully, we can welcome you back soon!
Luke I Skandium
Very efficient delivery carried out by David
Very efficient delivery carried out by David. All done remotely as I was at work and my 10 year old had to answer the door!
I do have an issue with Skandium as the chair that I ordered took 5 months to arrive - but that was not David’s fault!
7 December 2022
Unprompted review
Reply from Skandium
Thank you for your wonderful review, Bruce!
I'm glad the delivery has gone smoothly and our team could be accommodating with the delivery.
Should you require any assistance, please just reach out.
Luke I Skandium
WORST CUSTOMER SERVICE
The wait times are insane
You can't speak to anyone
WE had a damaged package arrived and then cancelled all packages but they then arrived taking up room in our house and we can never get hold of ANYONE!!!
This is the third time this has happened to us.
2 December 2022
Unprompted review
Reply from Skandium
Good Afternoon Emma,
Thank you for your review.
We are sorry for the issues faced with your order. I understand a member of our team has reached out to you and organised a return of the unwanted items.
Should you require any further assistance, please reach out to me directly at Luke@Skandium.com
Luke I Skandium
Very smooth and accurate delivery
Very smooth and accurate delivery, thank you!
2 December 2022
Unprompted review
Reply from Skandium
Thank you for your wonderful review!
We're happy to hear everything went smoothly from start to finish!
Luke I Skandium
I purchased a pair of beautiful candle…
I purchased a pair of beautiful candle sticks that unfortunately where flawed . I contacted skandium customer service and spoke to Claire who sorted everything out for me . I was so impressed with the customer service it was excellent. She contacted me immediately with speed and professionalism . Thank you Claire top marks from me
1 December 2022
Unprompted review
Reply from Skandium
Thank you for your kind words, Joanie.
We are proud to hear a member of our team could assist you so promptly and effectively.
Hopefully, we will speak again soon!
Luke I Skandium
Great experience
Everything went smooth. Great experience from the start with customer service all the way to delivery.
Strongly recommend.
1 December 2022
Unprompted review
Reply from Skandium
Thank you for your super words!
Our whole team work incredibly hard to offer the level of service out customers expect!
Luke I Skandium
Great customer services
Although products took a while to arrive due to supply chain issues, Luke Jeffrey from their customer services Dept. has been very responsive and dealt with my queries immediately, refunding my money without any hassle when I cancelled an order. I’ll definitely shop with Skandium in the future.
30 November 2022
Unprompted review
Reply from Skandium
Good Afternoon Liz,
Thank you for your wonderful review.
We're happy to hear you have had a good experienced with us and cannot wait to invite you back to Skandium!
Luke I Skandium
Why bother.
Why bother.. I am truly sadden of what skandium have become. As a long time Scandinavian expat in London I loved the "lifeline" to home - and as a design-lover absolutely cherished to their foresight, insight & love. Also the service level was just next to none. Appreciate times are tougher now that in the golden Chelsea Townhouse days, but really. I do not want to slant and share my many broken experiences here. I have just arrived at the point of Why Bother and it breaks my heart. I find no vibe, no trustworthiness (want a 20% discount - just call them), no passion - I honestly doubt there is a Scandinavian left..
4 November 2022
Unprompted review
Reply from Skandium
Good Afternoon Jane,
Thank you for taking the time to leave a review.
We are a little upset to hear this review and still pride ourselves on being a mix of both Scandinavian designs with exemplary British customer service.
Although we have changed slightly, our core values remain the same and we aim to provide excellent understanding and service while delivering an array of wonderful Scandinavian furniture and furnishings.
Looking at the date of the review, I can only assume the discount offered was due to our Black Friday sale about to start and our team would have wanted to ensure you did not miss the opportunity.
I would ask you if you would like to reach out to me at Luke@Skandium.com so we can understand what we have done wrong in the aim to improve.
Luke I Skandium
Ordered a month ago and still waiting!
Bought two Hay flat pack light shades 24days ago and still waiting for an update.
Customer service over email don’t respond and their call CS told me it was going to be shipping a couple weeks ago and to just wait.
Really unimpressed! If I was Hay or another stockist I would be concerned.
Sadly will be avoiding in the future.
Hoping my lights will arrive sometime this year 🙁
1 November 2022
Unprompted review
Reply from Skandium
Good Afternoon,
Thank you for your review.
We are sorry for the delay faced with your order. Our website is designed to advise an estimated lead time on unavailable items prior to checkout to ensure our customers are making an informed decision before placing the order.
Rest assured, we are here to assist with the order and aim to have it fulfilled as quickly as possible for you.
Thank you once again for your feedback, it truly is appreciated.
Luke I Skandium
4 months after ordering (and paid
4 months after ordering (and paid! + transportation costs to Belgium) a woodnotes rug, it's still not been dispatched, emails remain unanswered. I do not know what to do to get may rug or reimbursement. Awful experience that cost me a lot of money.
24 November 2022
Unprompted review
Reply from Skandium
Good Evening Isabelle,
Thank you for your review.
Firstly, please accept our sincerest apologies for the delay faced by your order. This delay is not common and we are truly sorry this was not resolved sooner for you.
I understand a member of our team has reached out to you and your item is now on its way to you.
We hope you will love the rug and once again, apologise for the delay faced.
Luke I Skandium
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