SkatePro Reviews 

1,017
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often highlighting their design, comfort, and excellent value. Many people appreciate the fast and prompt delivery, with items arriving quickly and securely packaged. Overall, consumers express high satisfaction and readily recommend the company. However, some customers also noted significant delivery delays, with parcels taking longer than expected. A few other people also experienced issues with receiving incorrect or faulty items, and difficulties with customer service regarding returns.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising items like skates, scooters, and... See more

Delivery service

People report positive experiences with delivery service, with many praising the quick and prompt delivery of... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality of products such as... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting lengthy delivery times,... See more

Price

Users describe positive interactions with price, often highlighting fantastic and good prices, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A really impressive looking helmet....quality product with an awesome paint job...perfectly designed to encourage the young to wear , and keep their heads safe... .and ... they went above and beyo... See more

Company replied

Rated 5 out of 5 stars

Their skateboard bundles had an absurdly low price for what you get, it had some pretty good options available to choose from with no cheapy crappy components. Though unfortunately the board took... See more

Rated 5 out of 5 stars

My daughter loves them. She says they are very comfortable which is the most important thing as others we have tried haven’t been so great comfort wise. Excellent buy!

Company replied

Rated 5 out of 5 stars

I've had the same skates for over 30 years, didn't use then constantly but got back to it to teach my child. Age and plastic fatigue put and end to my old skates so I had to buy new, found Pro 80s at... See more

Company replied


Company details

  1. Skate shop
  2. Skateboard shop
  3. Ski shop
  4. Surf shop
  5. Water ski shop
  6. Winter sport shop

About SkatePro

Written by the company

SkatePro was founded in 1996 and has grown to become one of the leading international online action sports shops. The company sells and delivers goods to more than 25 countries across Europe and North America.

SkatePro specializes in equipment, accessories and clothing for scooters, skates, boards, BMX, surf and winter sports and sells products for all skill levels and age groups.

The company strives to be trustworthy, professional and competent in relation to sales of products, service, and customer experience. SkatePro’s staff share a passion and knowledge for action sports, and will always be on hand to advise and assist their customers.

Whether you plan to be active on the streets, the slopes, or the water, SkatePro should be your trusted retailer of choice.

The current product range covers:
Pro Scooters
Skates & Ice Skates
Skateboards & Longboards
Surf & Wakeboards
Skis & Snowboards

SkatePro also offers the option to create custom-built products:
Scooter Builder
Skateboard Builder
BMX Bike Builder
Snowboard Package Builder
Aggressive Skates Builder

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,017)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality product

Good quality product, good choice, easy to order and excellent delivery

17 December 2025
Unprompted review
SkatePro logo

Reply from SkatePro

Hello,

Thank you for your great review! We’re happy to hear that you’re satisfied with the product quality, the easy ordering process, and the delivery. Enjoy your purchase!

// Your SkatePro Team

Rated 5 out of 5 stars

My daughter loves them

My daughter loves them. She says they are very comfortable which is the most important thing as others we have tried haven’t been so great comfort wise. Excellent buy!

25 December 2025
Unprompted review
SkatePro logo

Reply from SkatePro

Hello,

Thank you very much for your kind review! We’re delighted to hear that your daughter loves them and finds them comfortable, that’s exactly what we aim for. Enjoy, and thanks for choosing SkatePro! 😊

// Your SkatePro Team

Rated 5 out of 5 stars

Great service

Great service, prompt delivery, securely packaged. Skates were a perfect gift, quality skates, super colour coordination.

6 January 2026
Unprompted review
SkatePro logo

Reply from SkatePro

Thank you so much for your review! We’re thrilled to hear you were happy with the service, delivery, and packaging, and that the skates made a perfect gift. We really appreciate your support and hope to see you again soon! / SkatePro Team

Rated 1 out of 5 stars

Avoid this company

Sent me an email to say my orders delayed and probably won't come in time for xmas, then went on to say I could print of a gift certificate to hand over instead of a gift. What a joke, I've never in my life seen such anything so shockingly bad. Pfft, just avoid this company.
Some faimilys dont have the money to replace the gift while waiting for refunds, imagine how manh kids christmas day they will have ruined. Do they really think kids want wake up to an IOU, all so they can hold on to people's money, disgusting.

16 December 2025
Unprompted review
Rated 1 out of 5 stars

First time ordering aaaand wrong item received.

First time ordering, after several delays i've finally taken delivery.... of the wrong item!

Ordered a complete bmx wheel - gold, rear wheel, what was received? Purple front wheel.

I've ordered a replacement and contacted the company, so how they handle this will determine whether this review stays as 1 star or not.

Thankfully i've paid via credit card, so if they mess me about as they have others in the reviews, i'll be putting a chargeback through.

3 December 2025
Unprompted review
SkatePro logo

Reply from SkatePro

Thank you for your feedback. We’re really sorry to hear about the delays and that the wrong wheel was delivered.
We’ve already responded to your query and passed the case to the appropriate team to ensure the correct gold rear BMX wheel is sent out, and to avoid any mistakes with the replacement shipment.

Rated 5 out of 5 stars

Great product and fast delivery

Great product and fast delivery

18 November 2025
Unprompted review
SkatePro logo

Reply from SkatePro

Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with the product and the fast delivery. We truly appreciate your support and hope to serve you again soon!/ SkatePro Team

Rated 1 out of 5 stars

Awful service from start to finish

The package didnt arrive on time as stated. The size I ordered changed upon purchase so a size I didnt want turned up eventually. Customer service is terrible and I now have to try and print 3!!! Invoices aswell as a return label and I have to travel around london finding a FedEx business when it was delivered by yodel who now apparently cannot collect it for return. Its also going to cost me £5.95 for nothing. They are based abroad. You are better off as a UK consumer, using Skate hut. Skate pro are a total joke. Be warned do not use them.
12/11/2025 Dear Skate Pro, You delivery time was 5 working days as stated by your own website. No where does it say the items are coming from abroad I e Denmark. It wasnt parcel force you used but Yodel, which was late. As per the screenshot I sent you, the item should have been here on the 7th between 7.15pm and 9.15pm. It turned up Monday 10th at about 4pm. Yes the size did change because why the hell would I order a size 3 times smaller than my sons foot?!?! You didnt have the size hence why it changed, we've shopped online before we know how it works. Again I implore everyone to use Skate Hut, a UK based company who actually help their customers with theor complaints. And PLEASE STOP USING YODEL TO DELIVER

10 November 2025
Unprompted review
SkatePro logo

Reply from SkatePro

Hi Elizabeth, thank you for your review. We're sorry to hear that this is your experience with us. We would like to clarify some things, which will hopefully help you understand the situation.
The estimated delivery time of your order was 6th Nov - 10th Nov, as stated in your Order Confirmation email, and your order arrived on time on 10th Nov.
You have received the size you ordered. The size can't change in our system. Unfortunately, you chose the wrong size.
Our return policy clearly states that our customers have to print their return label and invoices. The latter is needed for customs, not for us. Your order was delivered by Parcel Force, but we indeed work with FedEx when it comes to returns. When you placed your order, you agreed to our Terms and Conditions, including our return policy.
If you need help with finding a FedEx drop-off location, feel free to reach out. / Your SkatePro Team

Rated 1 out of 5 stars

Very Very Very slow

Very Very Very slow. Parcel not moved for a week no updated tracking all round pretty poor service Gls are terrible don't know why they use such a poor service. All my future orders will be made via Source Bmx or another Uk company. Cheap products but a 15 day delivery in this day and age really!

27 October 2025
Unprompted review
SkatePro logo

Reply from SkatePro

We’re really sorry to hear about your experience and the delay with your delivery. This is definitely not the service we aim to provide. Please reach out to us directly with your order number, and we’ll do our best to look into the issue and find a solution for you.
// Your SkatePro Team

Rated 1 out of 5 stars

Ordered a complete skateboard from…

Ordered a complete skateboard from skatepro.uk , item says it’s been delivered, but unfortunately it hasn’t . I’ve emailed the company, with no reply yet ! I’m waiting on an answer on the whereabouts of my skateboard

23 October 2025
Unprompted review
SkatePro logo

Reply from SkatePro

Thank you for your feedback. We’ve checked our system and it appears that your parcel has since been delivered. We’re very sorry for the delay and would greatly appreciate it if you could update your review to share your experience with the received item./The SkatePro Team

Rated 5 out of 5 stars

Very good products

Very good products, price and delivery!

24 September 2025
Unprompted review
SkatePro logo

Reply from SkatePro

Thank you for your positive review // Your SkatePro team :)

Rated 5 out of 5 stars

Ordered goods for a birthday present

Ordered goods for a birthday present, arrived very quickly and granddaughter very happy with her present

22 September 2025
Unprompted review
SkatePro logo

Reply from SkatePro

Hey, thanks for your feedback.

We're glad to hear you are happy with your order.!

Happy late birthday to your granddaughter! :)

/ Your SkatePro team

Rated 5 out of 5 stars

Great prices quality and quick delivery

Great pricesquality and quick delivery

10 September 2025
Unprompted review
SkatePro logo

Reply from SkatePro

Thank you for taking your time writing your review. We are happy to had a good experience with us. Have a lovely day! // Your SkatePro Team

Rated 5 out of 5 stars

Great quality and design

23 September 2025
Unprompted review
SkatePro logo

Reply from SkatePro

Hi there, thank you for sharing your experience. We're stocked to hear you are satisfied with our products. / Your SkatePro team

Rated 1 out of 5 stars

Do not recommend

Thought I’d treat myself to a more expensive bike, arrived 2 days late first of all then it had marks over it as I took it out of the box. Fast forward into an hour of me riding it and the bottom bracket goes. Very disappointed
Do not recommend!

12 September 2025
Unprompted review
SkatePro logo

Reply from SkatePro

Hi Tyler,

We’re very sorry to hear about your experience and completely understand your frustration. This is certainly not the standard we aim to provide.

To help us resolve this as quickly as possible, could you please contact us with your order number and a few pictures of the marks and the issue with the bottom bracket? Once we have that, we’ll investigate and work with you to find a solution. You can write us on email@skatepro.com.

— Your SkatePro Team

Rated 5 out of 5 stars

Great delivery and fab fit- 3 years ago…

Great delivery and fab fit- 3 years ago got size 12 to 2 - now just got size 3 to 6 - I'm a 6 so had to try them - fit perfect - so grandson will be happy when he gets new pair for his birthday next month (ps I hope they last him another 3 years 🤞❤️

3 September 2025
Unprompted review
SkatePro logo

Reply from SkatePro

Thank you for taking time writing your review. We are happy your SkatePro experience and we wish him a happy birthday and hope he will enjoy the item.🤞 //Your SkatePro Team

Rated 5 out of 5 stars

Excellent service

I've had the same skates for over 30 years, didn't use then constantly but got back to it to teach my child. Age and plastic fatigue put and end to my old skates so I had to buy new, found Pro 80s at a great price and the fit guide ensured I bought the right size. They arrived quick and me and my little one are out skating again.

6 September 2025
Unprompted review
SkatePro logo

Reply from SkatePro

Thank you very much for your review. We’re delighted to hear that the Pro 80s were a perfect fit and that you’re back on skates after so many years. It’s wonderful that you can now share the experience with your child — that’s exactly the kind of story that inspires us. We’re glad the fit guide and quick delivery made things easier, and we wish you both many enjoyable skating adventures ahead.// Your SkatePro Team

Rated 5 out of 5 stars

Fantastic place for skateboards

Their skateboard bundles had an absurdly low price for what you get, it had some pretty good options available to choose from with no cheapy crappy components.

Though unfortunately the board took an extremely LONG time to arrive, took over a week after getting dispatched, but I believe that their prices make up for that, and if you're not in a rush to get your items then that shouldn't matter too much.

Skated the new board today and it is absolutely fantastic, a lot better than previous £150 crappy completes and literally £50 cheaper as well.

21 August 2025
Unprompted review

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