Ski Exchange - Boot Lab & Winter Specialists Reviews 

489
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly approach, making interactions pleasant and informative. Many highlight the personalized service and attention to detail, especially during boot fittings, ensuring a comfortable and tailored experience. Reviewers appreciate honest conversations about products, focusing on individual needs over sales pressure. The company offers a great product range, with customers highly satisfied with the quality and suitability of their purchases. Service is consistently excellent, efficient, and comprehensive, with many users noting thorough assessment and guidance. People frequently express their intention to return for future needs, underscoring overall satisfaction and trust in the business.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, helpfulness, and... See more

Product

Reviewers mention positive feedback about product, highlighting the staff's extensive knowledge and... See more

Service

Customers had positive experiences with service, often highlighting the excellent, friendly, and personalized... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as excellent and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a great, personalised service! My hubby got vouchers for his birthday for new ski boots. Booked an appointment online and came away smiling like a Cheshire Cat with perfect comfortable, moulded... See more

Rated 5 out of 5 stars

I had already had a boot fitting a few months ago undertaken by Simon and was very impressed by the service and his knowledge. At the same time I obtained a new pair of skis, for which again I was... See more

Company replied

Rated 5 out of 5 stars

Ordered a couple of plates for the ski simulator pro on Thursday for delivery end of next week. Got a text Saturday morning, at 10am to say the ordered had been bumped up to Saturday at which... See more

Company replied

Rated 5 out of 5 stars

The guys there are very professional and know what they are doing. I also felt that I had a good and honest conversation regarding products, rather than the purpose of selling. They recommended produc... See more

Company replied


Company details

  1. #2 of 10 best companies in Ski shop
  2. #7 of 35 best companies in Boot Shop
  3. #1 of 4 best companies in Ski repair service
  4. #1 of 4 best companies in Snowboard shop

Written by the company

Since 1985 the Ski Exchange has provided expert winter sports advice & products. Offering expert boot fitting and an extensive range of ski's, clothing and accessories The Ski Exchange is one of the UK's largest independant ski shops With our on site workshop we can also service and repair ski's & snowboards. 100% employee owned our passion is customer service......... & skiing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

489 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(489)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from expert skiers

Experienced, knowledgable and friendly boot fitting team. All staff were extremely helpful and welcoming - it was a great experience and I would highly recommend.

28 March 2026
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Great review - thanks so much Carly!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

This company went above and beyond to…

This company went above and beyond to fulfil a last minute order. They set up the skis for my son for his birthday and dispatched them the same day when I was let down by another retailer. The product knowledge over the phone was fantastic. Highly recommend and will definitely use them again.

25 February 2026
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Great review - thanks so much!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Very knowledgeable and friendly team…

Very knowledgeable and friendly team who simply care about looking after your skiing needs. Nothing is too much trouble and given their experience it is great to know that they’ve been there and done it.

26 February 2026
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much for taking time to write this review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

This is how to get fitted for boots.

This is how to get fitted for boots.
Brilliant service.

27 February 2026
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Great review. Thanks so much!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual. Fair price and speedy and efficient service for our skis.

25 February 2026
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much for such a lovely review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Fantastic attention to detail and…

Fantastic attention to detail and brilliant service

25 February 2026
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much for a great review Paul.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

The Ski Exchange team are great

The Ski Exchange team are great. The attention to detail and a no rush process provides you with boots that fit so you can ski all day, everyday.

30 January 2026
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much Paul for your review - very appreciated.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Great service

Ordered some skis and bindings over the phone and had great customer service and advice. Order arrived promptly and very pleased with my ski package at a very competitive price! Would definitely recommend.

28 January 2026
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Liam for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Knowledgeable staff who were patient…

Knowledgeable staff who were patient and thorough. Took time to assess and understand the level of skiing and foot shape. Great range of boots to try.
The boots fit really well and work for me on the slopes.

3 October 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much for a great review Jennifer.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Simply five stars

Simply five stars! Simon and team were so kind and helpful to me today. Remoulded my existing boot liners, very happy with the result. What a great company and a pleasure to work with - thank you.

19 January 2026
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much for your lovely review Lucy.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 4 out of 5 stars

Very knowledgeable staff and helpful to…

Very knowledgeable staff and helpful to find the right boots and the right fit.

27 December 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Natasha for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Fantastic individualized service

Fantastic individualized service! They attentively addressed both my and my daughter's concerns regarding ski boot fitting. Suggested a variety of boots to test and tailored them for the best fit. Highly recommended!

9 January 2026
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Hi Jennifer - thanks for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

The guys there are very professional…

The guys there are very professional and know what they are doing. I also felt that I had a good and honest conversation regarding products, rather than the purpose of selling. They recommended products that are at my skill level and I felt comfortable with, rather than the most expensive on the shelf. The chap who helped me with my boots was James and I thank him for his support and integrity.

29 December 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Alan for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Just a fantastic boot fitting service

Andy who helped me find my replacement boots was superb. The fitting, checking and general help was fist class and they even checked the new boots in my ski bindings to be sure they were a perfect lock. Value was reasonable too. Would highly recommend and will be back again for my family’s ski equipment.

29 December 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks James for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Great experience for a first time…

Great experience for a first time ski’er getting a boot fitting. Andy was great, nice genuine guy.
We will be back again soon.

29 December 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Luke for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Purchased some boots from ski exchange…

Purchased some boots from ski exchange in store with the shells and liners heat moulded! First time trying them today in the alps and they are best boots I’ve had, would highly reccommend

27 December 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Great review - thanks Ben!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Great service and advice when buying ski boots

Great service from Andy; comprehensive assessment of my feet and lower legs, skiing ability and intensions, explained why he was suggesting the boots he did and so patient when I was trying on, umming and ahhing , then trying on again the various boots he suggested.

Now tried the purchased boots at an indoor slope, worked really well, looking forward to getting to use them on a mountain.

Given that Ski Exchange charge a minimal £1 to book a boot fitting I can’t imagine what extra you get when you pay significantly more for a boot fitting session, or why you would need it.

7 November 2025
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Graham for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Expert knowledge of ski boot fitting

All staff have expert knowledge of ski boots / ski equipment etc. My 3 student children have all had ski boots fitted and we have absolute confidence in the staff.

28 December 2024
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks so much for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

Always great service

26 November 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

Rated 5 out of 5 stars

The ski boot fitting went really well

The ski boot fitting went really well. Am now looking forward to the new ski season.

26 November 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Tim for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina.
Ski Exchange

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