Ski Exchange - Boot Lab & Winter Specialists Reviews 

491
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly approach. Many highlight the personalized and thorough service, noting the attention to detail in fitting products like ski boots. People appreciate the guidance and patience received, ensuring they find the right products without feeling pressured. Reviewers are highly satisfied with the comfortable and well-suited products, often describing them as the best they've ever had. The overall user experience is consistently described as excellent, with many planning to return for future needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their helpfulness, knowledge, and... See more

Product

People report positive experiences with product, often highlighting the knowledgeable staff who provide... See more

Service

Consumers find service to be positive, with many reviewers highlighting the excellent, friendly, and... See more

User experience

Clients share positive opinions on the user experience, with many describing it as informative, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a great, personalised service! My hubby got vouchers for his birthday for new ski boots. Booked an appointment online and came away smiling like a Cheshire Cat with perfect comfortable, moulded... See more

Rated 5 out of 5 stars

I had already had a boot fitting a few months ago undertaken by Simon and was very impressed by the service and his knowledge. At the same time I obtained a new pair of skis, for which again I was... See more

Company replied

Rated 5 out of 5 stars

Ordered a couple of plates for the ski simulator pro on Thursday for delivery end of next week. Got a text Saturday morning, at 10am to say the ordered had been bumped up to Saturday at which... See more

Company replied

Rated 5 out of 5 stars

The guys there are very professional and know what they are doing. I also felt that I had a good and honest conversation regarding products, rather than the purpose of selling. They recommended produc... See more

Company replied


Company details

  1. #2 of 10 best companies in Ski shop
  2. #6 of 35 best companies in Boot Shop
  3. #1 of 4 best companies in Ski repair service
  4. #1 of 4 best companies in Snowboard shop

Written by the company

Since 1985 the Ski Exchange has provided expert winter sports advice & products. Offering expert boot fitting and an extensive range of ski's, clothing and accessories The Ski Exchange is one of the UK's largest independant ski shops With our on site workshop we can also service and repair ski's & snowboards. 100% employee owned our passion is customer service......... & skiing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

491 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(491)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

A great range of boots and a very experienced team at Ski Exchange measured me up and found an ideal boot for my needs, which was then carefully fitted. Andy did a great job of this prior to my recent trip where the boots were very comfortable and performed really well on, off and touring up a piste, and during apres ski!
I would strongly recommend Ski Exchange.

26 February 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Fantastic review. Thank you Andrew. Greatly appreciated.

We look forward to welcoming you in store or online soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

Excellent service and support buying a…

Excellent service and support buying a pair of The Curv GT's. Would recommend.

28 February 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant! Thanks so much for your review.

Enjoy the Skis!

Georgina
Ski Exchange

Rated 5 out of 5 stars

Fantastic service with these guys

Fantastic service with these guys, Andy the fitter was knowledgeable and easy to chat to, my boots are amazing no discomfort when skiing. James has a wealth of knowledge on skis and his lovely wife recommended the skis I bought and are great. Can not recommend these guys enough. So much enthusiasm,

27 February 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Fantastic. Thanks so much Ann for a wonderful review.

Enjoy the boots and skis!

Georgina
Ski Exchange

Rated 5 out of 5 stars

Great knowledgeable people

Great knowledgeable people
Had boots fitted and they are great
A1 service

27 February 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant review - thanks Kevin!

Enjoy your new boots.

We look forward to welcoming you in-store or online soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

Helpful girl on the phone in shop

Helpful girl on the phone who new thr product range after requested item was out of stock, and I asked about sizing. So I bought a less well publicised version of the thermal leggings to go skiing in. Arrived via UPS within 3 days when it was going to be 7days. Very impressive!

22 February 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Fantastic. Thanks Caroline for your wonderful review. So glad we could help.

We look forward to welcoming you in-store or online soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

Great service as always

Fitting of new ski boots - great, friendly, service with lots of useful information. Thank you

25 January 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant stuff. Thanks for your awesome review Mark!

We look forward to welcoming you in-store or online soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

Good value and fast delivery

Good value product online, quick and easy checkout and fast delivery - particularly impressive with large skis! No complaints.

29 January 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant review! Thanks so much Stephen.

We look forward to welcoming you online or in store soon!

Georgina
Ski Exchange

Rated 5 out of 5 stars

I can’t recommend Ski Exchange highly…

I can’t recommend Ski Exchange highly enough. Their range of equipment is extensive. My son has particularly difficult feet to fit for boots. The whole team were extremely knowledgeable and friendly but I’d like to especially mention Andy who listened patiently and fitted the perfect boots. We will definitely use them again.

8 February 2025
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Fantastic review - thanks so much! Really glad we could help, and I shall pass your thanks onto Andy.

We look forward to welcoming you online or in store soon!

Georgina
Ski Exchange

Rated 5 out of 5 stars

Great service and experience buying…

Great service and experience buying skis and bindings. Would highly recommend

25 January 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Ben!

We look forward to welcoming you online or in store soon!

Georgina
Ski Exchange

Rated 5 out of 5 stars

Great service by a very friendly team…

Great service by a very friendly team of experts

29 January 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Richard for taking time to post this review. Its very much appreciated.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Team Ski Exchange

Rated 5 out of 5 stars

New boots and boot fit for my wife

New boots and boot fit for my wife, Really great service all round thank you to the team at Ski Exchange.Top place and great it’s local :-)

29 January 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Great review - thanks Steve!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Team Ski Exchange

Rated 5 out of 5 stars

Andy - a wealth of information and advice. Highly recommended.

We had Andy as our fitter, he truly is excellent (he also helped get our two boys sorted before Christmas and hence why we went back again). We went in looking to upgrade the liners of a pair of boots for my wife. He walked us through all the option available to us, foot beds etc. In the end, my wife decided she did want a new pair of boots afterall. Some really good choices to choose from and in the end she choose a pair that fixed the problem of a lifting heel.

31 January 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant review. Thanks Brendan! Enjoy the boots.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Team Ski Exchange

Rated 5 out of 5 stars

Amazing Team

Always friendly and amazing service. Nothing is ever to much trouble and are always there to help.

26 January 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Claudia for a lovely review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Team Ski Exchange

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Simon at Ski Exchange went beyond the call of duty to sort out and fit a pair of Cast Freetour bindings and then find an amazing upgrade solution when the parts weren't right. Thoroughly recommended. 5*

25 January 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Awesome review - thanks Julian!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Team Ski Exchange

Rated 5 out of 5 stars

Great Service

As always - a 5 Star service from the team, so knowledgeable and never a problem to return for any tweaks to boots etc if needed

9 December 2024
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Mark for you awesome review - much appreciated.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Andy helped me find the perfect ski…

Andy helped me find the perfect ski boots. He was very professional, patient and approachable. No question or request was too much. Would definitely recommend ski exchange.

27 December 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant review. Thank you.

We look forward to welcoming you in store or online soon,
Georgina, Ski Exchange

Rated 5 out of 5 stars

A lady was very helpful

A lady was very helpful, whi was very patient as I deliberated over which of 2 jackets to choose.
I dont know the ladies name but she said she had children.
Also helpful in explaining the sizes of the ski pants.

27 December 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you Paul for your lovely review. It was me :) I definitely think you went for the right jacket! Thank you for visiting and shopping with us and we look forward to welcoming you in store or online soon.

Enjoy your trip away!

Georgina, Ski Exchange

Rated 5 out of 5 stars

New ski boots

Very friendly and knowledgeable staff. Andy took time with boot fitting and made sure they were the right boots and fitted properly. Could easily have up sold me a much more expensive pair but instead made sure I got the right boots for me.

27 December 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Phil for your great review.

Enjoy the boots!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski exchange

Rated 5 out of 5 stars

Expert advice and service when buying…

Expert advice and service when buying both boots and skis.

27 December 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Sam for taking time out to write a review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski exchange

Rated 5 out of 5 stars

Fantastic customer service!!

As a newbie to skiing but having a first trip booked, I knew I wanted my own boots after a terrible experience at a ski slope locally where I rented boots.

Wow, what a store Ski Exchange is!

Super easy to book into the Boot Lab for a dedicated 2hr slot. I was blown away by the care and attention by James to get me into a pair of boots I was happy with. I can’t wait to try them out.

Great service, highly recommend this store to anyone!

29 December 2024
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant review. Thanks Stacey! Enjoy your next ski trip!

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski exchange

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