Ski Exchange - Boot Lab & Winter Specialists Reviews 

491
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly approach. Many highlight the personalized and thorough service, noting the attention to detail in fitting products like ski boots. People appreciate the guidance and patience received, ensuring they find the right products without feeling pressured. Reviewers are highly satisfied with the comfortable and well-suited products, often describing them as the best they've ever had. The overall user experience is consistently described as excellent, with many planning to return for future needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their helpfulness, knowledge, and... See more

Product

People report positive experiences with product, often highlighting the knowledgeable staff who provide... See more

Service

Consumers find service to be positive, with many reviewers highlighting the excellent, friendly, and... See more

User experience

Clients share positive opinions on the user experience, with many describing it as informative, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a great, personalised service! My hubby got vouchers for his birthday for new ski boots. Booked an appointment online and came away smiling like a Cheshire Cat with perfect comfortable, moulded... See more

Rated 5 out of 5 stars

I had already had a boot fitting a few months ago undertaken by Simon and was very impressed by the service and his knowledge. At the same time I obtained a new pair of skis, for which again I was... See more

Company replied

Rated 5 out of 5 stars

Ordered a couple of plates for the ski simulator pro on Thursday for delivery end of next week. Got a text Saturday morning, at 10am to say the ordered had been bumped up to Saturday at which... See more

Company replied

Rated 5 out of 5 stars

The guys there are very professional and know what they are doing. I also felt that I had a good and honest conversation regarding products, rather than the purpose of selling. They recommended produc... See more

Company replied


Company details

  1. #2 of 10 best companies in Ski shop
  2. #6 of 35 best companies in Boot Shop
  3. #1 of 4 best companies in Ski repair service
  4. #1 of 4 best companies in Snowboard shop

Written by the company

Since 1985 the Ski Exchange has provided expert winter sports advice & products. Offering expert boot fitting and an extensive range of ski's, clothing and accessories The Ski Exchange is one of the UK's largest independant ski shops With our on site workshop we can also service and repair ski's & snowboards. 100% employee owned our passion is customer service......... & skiing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

491 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(491)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ski boot fitting…

Simon was a great help with finding ski boots that fit. I've been looking for a while now. He was friendly and very helpful. He answered all my questions including about the ski test holiday. Thanks Simon

28 May 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks for a great review Rachel - much appreciated.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Highly recommended

Brilliant experience getting my son fitted for first pair of boots. Really friendly and knowledgeable team. Highly recommended

10 May 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant. Great review. Thank you for posting.

We look forward to welcoming you in store or online soon.

Georgina
Ski exchange

Rated 5 out of 5 stars

Once again

Once again, amazing service x thank you Simon James Georgina and Lucy💙💙💕💕

30 April 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you for a wonderful review Theresa,

We look forward to welcoming you in store or online soon.

Have a wonderful holiday!
Georgina
Ski Exchange

Rated 5 out of 5 stars

New ski boots

Bought ski boots that were a really good fit

8 May 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant! We are glad you are happy with the boots.

Thanks for shopping Ski Exchange.

We look forward to welcoming you online or In store soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

Fantastic after sales service

Fantastic after sales service . These guys could not be helpful enough . Ordered the wrong size boot ( 26.5 is normal for me , but boots I ordered were a touch small ) ski exchange had the right pair out to me straight away . Thank you .

7 May 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Great review - thanks so much Neil!

We look forward to welcoming you in store or online soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

great experience

everything was great.

30 April 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant. Lovely to read. Thanks Alberto.

We look forward to welcoming you in store or online soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

Great service

Great service

2 May 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Simon!

We look forward to welcoming you in store or online soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

Friendly professional and knowledgable…

Friendly professional and knowledgable service

28 April 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Awesome! Thanks Logan for a great review.

We look forward to welcoming you in store or online soon.

Kind regards,
Georgina

Rated 5 out of 5 stars
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant review - thanks Zach. We hope your uncle very much enjoys his shot poles!

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Fab team who did the impossible!

Fab team who did the impossible!! I have had major ski boot issues for the past 4 years, and with other boot fitting specialists never found a solution. However, Ski Exchange managed to diagnose my boot problems, so I could finally enjoy skiiing again!! If you seem to have ski boot issues that seem impossible to solve definitely try this place with their comfort guarantee. The friendly, expert team were patient and never seemed to give up finding the perfect boot for me. I had painful shin bang issues and numbing sensations in most boots that I had previously tried on. All members of the Ski Exchange team had a wealth of knowledge and experience. Would definitely recommend for any skiers out there having boot issues!!

4 April 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

What a fantastic review - thanks so much Jonathon. We are so glad we could help. Enjoy your new boots!

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Really helpful on the phone ref…

Really helpful on the phone ref decision making and when I had finally worked which bindings and skis I wanted - they arrived within a couple of days 🤩

28 March 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant review - thanks Danni.

Enjoy the new skis!

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Really helpful and turned my skis…

Really helpful and turned my skis around so quickly!

4 April 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Anna for the great review.

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Rapid delivery

Website easy to use and order shipped same day arriving next day.

3 April 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Great stuff. Thanks for the awesome review Ricky.

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Top service

Top service. Jamie and cream really helpful and service. Can’t recommend enough. Thank u.

2 April 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Great stuff! Thanks Mark for your great review and J and the team :)

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Excellent service

Excellent service with real attention to comfort and the specifics as to what i was looking for. I had plenty of time in the appointment to make sure the fit was good and did not feel rushed or sold to.

2 April 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Fantastic. Thanks for a great review Joanna.

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant. Thanks for a great review Susan.

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

The Ski Exchange team have always been…

The Ski Exchange team have always been very helpful

27 March 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Brilliant. Thanks for a great review Elizabeth.

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 5 out of 5 stars

Faith in customer service restored!

Ski Exchange have just restored my faith in customer service. I booked an appointment to sort out a problem with my ski boots (purchased elsewhere) and the level of customer care I received was excellent, they were very polite, thoughtful and thorough. They also gave my skis a great service for a very reasonable price. I would 100% recommend for ski servicing, boot fitting and ski gear. Exceptional value and customer care.

31 March 2025
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Fantastic review - thanks Zoe!

We look forward to welcoming you online or in store soon.

Kind regards,
Georgina
Ski Exchange

Rated 4 out of 5 stars

Very good knowledge

28 February 2025
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you for your review. Greatly appreciated.

We look forward to welcoming you in store or online soon.

Georgina
Ski Exchange

Rated 5 out of 5 stars

Fab new ski boots, very knowledgeable

Went to see Simon to get some new ski boots. I'd had numb toes in my old ski boots for years (weren't fitted by Ski Exchange, I'll add!). Came away with a lovely pair of Head boots. Tried several makes and the ones I ended up with were moulded to fit. Won't lie, I was suspect when he put me in smaller boots, but trusted the process! Just come back from 6 days solid skiing in Meribel with no numb toes! Best skiing I've had for years! Thank you guys! Will most certainly recommend for any ski equipment and will be back for boots for hubby....and perhaps skis for both of us too!!! ;)

12 December 2024
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thank you Vicki for your review. Greatly appreciated. Really happy we could help with your boots.

We look forward to welcoming you in store or online soon.

Georgina
Ski Exchange

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