While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Bit disappointed. Used Skincity many times - always been really good. Ordered last Weds with 20% off site wide order - still being processed 4 days later! Emailed customer services - just said really... See more

Company replied

Rated 5 out of 5 stars

Wow! 10 out of 10! Didn’t expect anything, this has the only site having my favorite cream in mini version! 1) Ordered yesterday at night, today in the morning got my package! + free shipping 2) Pack... See more

Rated 1 out of 5 stars

Massive import duty charges which are not explicit on website, only a small notification (apparently) at checkout. Judging from below reviews they are well aware of this and continue to dupe customers... See more

Company replied

Rated 1 out of 5 stars

I always loved skincity. Unfortunately on my last order I got slapped with an unexpected customs duty charge. I assumed shipping was still via Sweden but it has now changed to the UK, which makes it t... See more

Company replied

Company details

  1. Health and beauty shop
  2. Beauty Products Wholesaler
  3. Beauty Salon
  4. Beauty supply store
  5. Cosmetics shop
  6. E-commerce service

Written by the company

Skincity is an online skin care clinic that offers a finely tuned selection of professional skin care products and makeup. Our unique concept shines through in the small details. Always having the most advanced skin care products on the market, unique tests with skin care analysis, carefully wrapped parcels, and free samples with each order gives you on-par service with a regular in-store visit. We are also extremely proud of our competent customer support, consisting entirely of certified skin care therapists.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

617 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

Great site - really good selection of products, easy to read details and reviews for each item. Also love the Kokeshi! I wouldn't shop anywhere else for my skincare.

3 December 2019
Unprompted review
Skincity logo

Reply from Skincity

Thank you for taking the time to review our services.  We are glad you enjoyed your shopping experience and hope to welcome you back soon.

Rated 3 out of 5 stars

Would order again, but cannot do so until delivery options change.

Let's start with the good. The order itself is fine. It is wrapped with black tissue paper and there are bags, a cute kokeshi doll and two samples, even though my order was small.
It would be a great experience and I would definitely shop at Skincity again, but my impressions from the order were totally spoilt by the delivery service. UPS in the only delivery option available at the checkout to ship to my country. And I lack words to describe how rude and unprofessional the courier was. I cannot believe I had paid €7 to get such poor service. The ratings of UPS are extremely low everywhere and reviews are awful. A lot of people get upset because of UPS, so why does Skincity ship orders exclusively with UPS?
I would rather wait a little longer and receive my parcel at my state post office instead of paying for being offended by UPS couriers. I am very disappointed by the fact that I cannot order anything from Skincity again, but I will not do this until there are more delivery options offered by Skincity but for UPS.

11 November 2019
Unprompted review
Rated 5 out of 5 stars

Great website!

Great products, competitive flash offers on products such as Paula’s Choice, including their boosters which are rarely on offer elsewhere. Quick delivery and lovely packaging. Will definitely use again :)

27 October 2019
Unprompted review
Skincity logo

Reply from Skincity

It’s always great to hear from our customers, especially when they have had such a pleasant experience.  Thank you for taking the time to complete a review, we hope to welcome you back soon.

Rated 5 out of 5 stars

Excellent. Would use again.

Ordered a product which was competitively priced. Delivered free within 2 days of order. It came beautifully packaged, with a make up bag, tote bag and a cute figurine, as well as a free sample.Very glam!

Very happy with Service and would most certainly use them again.

22 October 2019
Unprompted review
Skincity logo

Reply from Skincity

Thank you for taking the time to complete our customer satisfaction survey.  It’s great to hear that we did so well with your order and look forward to welcoming you back to Skincity soon.

Rated 5 out of 5 stars

Amazing

I'm amazed and so impressed with this website. Why havent I found it before??
Delivered within 2 days, beautifully packaged. Free gift with purchase and also a makeup bag and tote bag in the box and also a Kokeshi which is a small Japanese doll given as a token of gratitude. Will be recommending and returning. Thankyou skin city

27 September 2019
Unprompted review
Skincity logo

Reply from Skincity

We are really pleased that you enjoy shopping with us.  Thank you for recommending our offers and our store.  We hope that you enjoy your products and look forward to welcoming you back soon.

Rated 5 out of 5 stars

Excellent!

I never write reviews but I just wanted to say skincity impressed me sooo much from start to finish with super fast delivery, royal mail tracked so I knew when to be in and all the little goodies that came in the package. Definitely will be using the website again :)

26 September 2019
Unprompted review
Skincity logo

Reply from Skincity

It’s always great to hear from our customers, especially when they have had such a pleasant experience.  Thank you for taking the time to complete a review, we hope to welcome you back soon.

Rated 5 out of 5 stars

Amazing service & customer care!

I'm amazed! Ordered items arrived on time, as described in a nice package that included free samples and a bag. Impressing! Skin City is about to become my only choice!

18 July 2019
Unprompted review
Skincity logo

Reply from Skincity

Thank you for taking the time to complete our customer satisfaction survey.  It’s great to hear that we did so well with your order and look forward to welcoming you back to Skincity soon.

Rated 5 out of 5 stars

So impressed

So impressed ! My order arrived the next day, beautifully packaged, with lovely little extras ! I was a little worried about buying from a brand I didn’t know but I am so pleased. they also had products available that I couldn’t find on amazon. A gem of a find, will definitely be a regular user. Thank you :)

28 June 2019
Unprompted review
Skincity logo

Reply from Skincity

We really love to hear from our customers. Thank you for taking the time to review us, and thanks for leaving such great comments, We hope to welcome you back soon.

Rated 5 out of 5 stars

Amazing customer service

Wow, amazing customer service. One product was out of stock and I instead received a larger bottle for the same price.
Products arrived the day after I placed the order and I also received two gifts.
I am very impressed and will definitely be buying from them again.

22 June 2019
Unprompted review
Skincity logo

Reply from Skincity

Thank you for taking the time to complete our customer satisfaction survey.  It’s great to hear that we did so well with your order and look forward to welcoming you back to Skincity soon.

Rated 5 out of 5 stars

Excellent Service

Great service. Item arrived well packaged and as described. There were free samples and a bag included. I was very impressed! I will be ordering from Skin City again.

15 April 2019
Unprompted review
Skincity logo

Reply from Skincity

It’s always great to hear from our customers, especially when they have had such a pleasant experience.  Thank you for taking the time to complete a review, we hope to welcome you back soon.
With Love, Skincity.

Rated 5 out of 5 stars

10/10!!!

Wow! 10 out of 10! Didn’t expect anything, this has the only site having my favorite cream in mini version! 1) Ordered yesterday at night, today in the morning got my package! + free shipping 2) Packaging (tissue paper, envelope for the quotation - so nicely wrapped) 3) Samples 4) gifts (pouch, shopping bag and little toy)
Loved everything! Am going to order again from this website! Skincity care about their customers!

21 January 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service, competitive prices

I've ordered from Effortless Skin a few times now. Delivery is always quick, packaging is great and I even got a generous free sample of Murad facewash this time. I like the discounts offered and will continue to buy from here due to the competitive prices and excellent service.

28 April 2018
Unprompted review
Rated 5 out of 5 stars

impressive

My package has been delivered today,within the time indicated.i am very impressed with the service, the product price,the free tester products and the inclusion of a thank you note makes opening the package more like opening a present .. a very pleasant experience. I will be definitely be buying again from this site .

15 February 2018
Unprompted review
Rated 5 out of 5 stars

Very happy with my order

I recently ordered Skinceuticals retinol 0.3 it came on time.very well packaged with a sample of Skinceuticals SPF and the product is genuine Very good service i ll order again from this company.

19 January 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look