Bit disappointed. Used Skincity many times - always been really good. Ordered last Weds with 20% off site wide order - still being processed 4 days later! Emailed customer services - just said really... See more
Company replied
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Bit disappointed. Used Skincity many times - always been really good. Ordered last Weds with 20% off site wide order - still being processed 4 days later! Emailed customer services - just said really... See more
Company replied
Wow! 10 out of 10! Didn’t expect anything, this has the only site having my favorite cream in mini version! 1) Ordered yesterday at night, today in the morning got my package! + free shipping 2) Pack... See more
Massive import duty charges which are not explicit on website, only a small notification (apparently) at checkout. Judging from below reviews they are well aware of this and continue to dupe customers... See more
Company replied
I always loved skincity. Unfortunately on my last order I got slapped with an unexpected customs duty charge. I assumed shipping was still via Sweden but it has now changed to the UK, which makes it t... See more
Company replied
Skincity is an online skin care clinic that offers a finely tuned selection of professional skin care products and makeup. Our unique concept shines through in the small details. Always having the most advanced skin care products on the market, unique tests with skin care analysis, carefully wrapped parcels, and free samples with each order gives you on-par service with a regular in-store visit. We are also extremely proud of our competent customer support, consisting entirely of certified skin care therapists.
Sjöflygvägen 35, 18362, Täby, Sweden
The order was perfect on time...wrapped very cute and such a good price for value..thank you skin city..I will def order again..keep up the good work and service:)
Great site - really good selection of products, easy to read details and reviews for each item. Also love the Kokeshi! I wouldn't shop anywhere else for my skincare.

Reply from Skincity
Let's start with the good. The order itself is fine. It is wrapped with black tissue paper and there are bags, a cute kokeshi doll and two samples, even though my order was small.
It would be a great experience and I would definitely shop at Skincity again, but my impressions from the order were totally spoilt by the delivery service. UPS in the only delivery option available at the checkout to ship to my country. And I lack words to describe how rude and unprofessional the courier was. I cannot believe I had paid €7 to get such poor service. The ratings of UPS are extremely low everywhere and reviews are awful. A lot of people get upset because of UPS, so why does Skincity ship orders exclusively with UPS?
I would rather wait a little longer and receive my parcel at my state post office instead of paying for being offended by UPS couriers. I am very disappointed by the fact that I cannot order anything from Skincity again, but I will not do this until there are more delivery options offered by Skincity but for UPS.
Great products, competitive flash offers on products such as Paula’s Choice, including their boosters which are rarely on offer elsewhere. Quick delivery and lovely packaging. Will definitely use again :)

Reply from Skincity
Lots of great products and fast delivery!
Ordered a product which was competitively priced. Delivered free within 2 days of order. It came beautifully packaged, with a make up bag, tote bag and a cute figurine, as well as a free sample.Very glam!
Very happy with Service and would most certainly use them again.

Reply from Skincity
I'm amazed and so impressed with this website. Why havent I found it before??
Delivered within 2 days, beautifully packaged. Free gift with purchase and also a makeup bag and tote bag in the box and also a Kokeshi which is a small Japanese doll given as a token of gratitude. Will be recommending and returning. Thankyou skin city

Reply from Skincity
I never write reviews but I just wanted to say skincity impressed me sooo much from start to finish with super fast delivery, royal mail tracked so I knew when to be in and all the little goodies that came in the package. Definitely will be using the website again :)

Reply from Skincity
I'm amazed! Ordered items arrived on time, as described in a nice package that included free samples and a bag. Impressing! Skin City is about to become my only choice!

Reply from Skincity
So impressed ! My order arrived the next day, beautifully packaged, with lovely little extras ! I was a little worried about buying from a brand I didn’t know but I am so pleased. they also had products available that I couldn’t find on amazon. A gem of a find, will definitely be a regular user. Thank you :)

Reply from Skincity
Wow, amazing customer service. One product was out of stock and I instead received a larger bottle for the same price.
Products arrived the day after I placed the order and I also received two gifts.
I am very impressed and will definitely be buying from them again.

Reply from Skincity
Ordered to Ireland & recieved within 5 days . Fabulous packaging , nice touch with the added extras , even a little ornament . Got a great offer too . Will defiantly order again
I had a problem (with order 2022252) and SkinStore solved the problem very fast! Thanks!!
Great service. Item arrived well packaged and as described. There were free samples and a bag included. I was very impressed! I will be ordering from Skin City again.

Reply from Skincity
Excellent service - delivery was very good and loved the free gifts!
Wow! 10 out of 10! Didn’t expect anything, this has the only site having my favorite cream in mini version! 1) Ordered yesterday at night, today in the morning got my package! + free shipping 2) Packaging (tissue paper, envelope for the quotation - so nicely wrapped) 3) Samples 4) gifts (pouch, shopping bag and little toy)
Loved everything! Am going to order again from this website! Skincity care about their customers!
Good range of products, fast delivery and very nice packed. Highly recommend
I've ordered from Effortless Skin a few times now. Delivery is always quick, packaging is great and I even got a generous free sample of Murad facewash this time. I like the discounts offered and will continue to buy from here due to the competitive prices and excellent service.
My package has been delivered today,within the time indicated.i am very impressed with the service, the product price,the free tester products and the inclusion of a thank you note makes opening the package more like opening a present .. a very pleasant experience. I will be definitely be buying again from this site .
I recently ordered Skinceuticals retinol 0.3 it came on time.very well packaged with a sample of Skinceuticals SPF and the product is genuine Very good service i ll order again from this company.
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