Skin Cupid Reviews 

5,939
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,534 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find a wide selection of high-quality products, especially Korean skincare, that deliver effective results and do not irritate their skin. People appreciate the easy and hassle-free ordering process, coupled with fast and reliable delivery services. Reviewers frequently highlight that items arrive well-packaged and in perfect condition, often including welcome samples. The staff are also praised for being friendly, helpful, and knowledgeable, providing excellent advice. However, some customers also noted occasional problems with their orders, such as missing items, empty boxes, or damaged product components upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the effectiveness of items like... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Quality

People report positive experiences with quality, consistently praising the products as genuine, effective,... See more

Order

Consumers find order to be a positive experience, with many praising the quick and easy ordering process,... See more

Staff

Users describe positive interactions with staff, consistently praising their friendliness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love shopping with Skin Cupid! They always have the skincare items that I need and I'm glad that they've added a points system as we all know how popular but expensive korean skincare are. Anyway... See more

Rated 5 out of 5 stars

Skin Cupid has great service, I’ve ordered some of their products and they were , great, I love the shampoo, smells so nice. One of the item was missing, but they responded quickly and replaced imme... See more

Rated 5 out of 5 stars

I have never been disappointed with any of my orders so far, all the products suggested are fantastic everything is packed securely (no damages upon arrival) they even sneak in samples which is a grea... See more

Company replied

Rated 5 out of 5 stars

I have been using the products I ordered for a few weeks now and I’m happy to say that although it is an early stage, they deliver the minimum required - they do not irritate or break out my skin and... See more


Company details

  1. #70 of 252 best companies in Health and beauty shop
  2. #68 of 220 best companies in Beauty product supplier
  3. #22 of 91 best companies in Beauty supply store
  4. #25 of 66 best companies in Cosmetics Industry
  5. #48 of 130 best companies in Cosmetics shop

Written by the company

Skin Cupid is the UK's one stop shop for Korean beauty! We stock an unbeatable and exclusive range of products, including skincare, makeup, haircare, and body care. Fast 2-3 days delivery, with free shipping on all UK orders over £30.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,939)

1,459 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sort out your cancellation process

Sort out your cancellation process. I emailed right away with cancellation within 2 mins and they did not cancel. They shipped out the parcel which meant I received it. I emailed them and they have told me to return AT MY OWN COST??? That’s ridiculous!!!! They are now ignoring my emails.

2 June 2026
Skin Cupid logo

Reply from Skin Cupid

Hi Ammara,

Thank you for your feedback, and we sincerely apologise for the frustration caused.

We always cancel orders whenever possible. However, our warehouse processes shipments rapidly, and unfortunately, your order had already advanced too far into our system to be intercepted.

Best wishes,
Skin Cupid Team

Rated 5 out of 5 stars

Deliveries made on time

Love that they dispatch quickly, their products are really good and reasonably priced and I love the fact they always throw in a skincare freebie with every purchase bought.

9 June 2026
Rated 5 out of 5 stars

Fast delivery and genuine products

Fast delivery and genuine products. Everything arrived well packaged and exactly as described. Great selection of skincare products and excellent customer service. I am very happy with my purchase and will definitely shop here again. Highly recommended

9 June 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery, great range of products . Really love this shop , love how everything is clearly explained about skin care and products

8 June 2026
Rated 5 out of 5 stars

My experience was not great

My experience was not great. First of all, what I bought did not look like what was shown on the website, so I wanted to return it when I contacted customer service. I was told to use my own postage for return. I am so disappointed. I wish I could return this product.

8 June 2026
Rated 2 out of 5 stars

I bought a product that was used but…

I bought a product that was used but was refused an exchange but I understand as I did not have a receipt but had only proof of purchase just dissatisfied as I lost money gave them back the product as well

8 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look