skindoc. Reviews 

659
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company and its convenient online dermatology platform. Customers frequently praise the exceptionally helpful, friendly, and knowledgeable medical staff for putting patients completely at ease during personal consultations. Consumers note that the digital consultation process is extremely smooth, efficient, and remarkably fast compared to waiting for traditional appointments. Reviewers deeply appreciate the highly efficient communication, quick online booking, and prompt email responses provided by the dedicated support team. Some people also felt that the comprehensive care plans provided truly excellent overall value and exceptionally clear medical guidance throughout their entire treatment journey.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the speed, efficiency, and professional medical... See more

Staff

Customers had positive experiences with staff, praising the dermatologists and support team for their... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the simple, efficient, and... See more

Customer service

Reviewers express immense satisfaction with the customer service, frequently highlighting quick response... See more

Product

People report positive experiences with product, noting that treatments effectively clear stubborn acne and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nearing the end of my treatment now, will be completing 7 months. Everything went smoothly, was always able to get an appointment in time, there's a lot of flexibility in the openings, if I have ques... See more

Company replied

Rated 5 out of 5 stars

I had been struggling with acne for just over seven years, starting off mild to then becoming severe. Skindoc started with a video consultation and a chat to work out what will be best for you in... See more

Company replied

Rated 5 out of 5 stars

I couldn’t recommend Skin Doc highly enough. From start to finish, the whole experience has been excellent. All of the staff are incredibly friendly, helpful, and knowledgeable, and they’re always... See more

Company replied

Rated 5 out of 5 stars

Submitted a case on a Friday night and by Wednesday I had my prescription delivered. I am so grateful for this service, and how much they care about helping people with skin issues that don’t get tak... See more

Company replied


Company details

  1. #3 of 8 best companies in Dermatologist
  2. #6 of 31 best companies in Clinic
  3. #3 of 26 best companies in Doctor
  4. #5 of 23 best companies in Medical centre
  5. #10 of 115 best companies in Online Pharmacy
  6. #7 of 63 best companies in Skin care clinic

Written by the company

We are the leading UK Digi-physical Dermatology service meaning we offer both digital (online) and in-person appointments. // If you prefer online, we provide affordable and convenient skin care without you even needing to leave the sofa. Our Consultant Dermatologists are all UK-based and ready to help get your skin sorted. // If you want to come see us, we have our flagship clinic in Fulham, London. We can manage nearly all types of of skin, hair, or nail issues. We perform skin surgery, cryotherapy and hundreds of types of investigations too.

Advanced skin treatment

Written by the company

Delivered to you, anywhere in the UK, by expert Consultant Dermatologists.
skindoc is a leading provider of advanced acne treatment online. However, we treat thousands of other skin issues including those involving hair, nails and even your lips and mouth. Come check us out as www.skindoc.uk

Contact info

Promotion box for skindoc.

Refer a friend

Refer a friend and get 10% off your booking, for both of you!

4.9

Excellent

TrustScore 5 out of 5

659 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(659)

140 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly effective and professional Roaccutane treatment

Skindoc made my Roaccutane treatment super simple and straightforward. They were very responsive, professional and organised. I'll join the club by saying - I wish I'd done it sooner!

1 August 2025
Unprompted review
skindoc. logo

Reply from skindoc.

Hi Edita,

We really appreciate your lovely feedback! It’s great to hear that your treatment was easy and stress-free, and we’re so glad you felt well supported along the way.

Welcome to the “should’ve done this sooner” club—happy to have you!

Best wishes,
skindoc

Rated 5 out of 5 stars

Amazing

Discovered Skin doc when doing my own research about spironolactone for hormonal acne. I’d already tried antibiotics and topic products from my GP and wasn’t willing to wait years for a referral to an NHS dermatologist to find something that actually works.

The cost is also super affordable compared to some of the other places I’d come across. Some of the dermatologists in my area want £200 just for a consultation. My spironolactone consultation was £65 and it cost me under £20 for my prescription and delivery.

The entire process was so straight forward. I submitted the questionnaire on Sunday evening and had my medication delivered by Wednesday. My only regret is wishing I’d found Skin doc sooner.

Dr Sreedhar Krishna wrote me a detailed clinical letter including information about isotretinoin incase spironolactone doesn’t work for me and provided me information leaflets for both.

Even the admin team reply super quickly and are really helpful to answer any questions you have.

I’ll be sure to recommend Skin doc to my friends and family and wouldn’t hesitate to use their services again.

Thanks again!

27 October 2025
skindoc. logo

Reply from skindoc.

Hi Cher,

Thank you for this thoughtful review. We’re pleased to hear that you found our service efficient, affordable, and supportive from start to finish.

We’re glad Dr. Krishna’s clinical letter and resources were helpful in guiding your treatment options, and it’s great to know our admin team were able to assist promptly. We appreciate your recommendation.

Best wishes,
skindoc

Rated 5 out of 5 stars

Amazing experience with Skindoc.

Amazing experience with Skindoc.

From initial consultation I had my prescription delivered to my door 24 hours later, couldn't be happier!

Will recommend them to anyone!

21 October 2025
skindoc. logo

Reply from skindoc.

Hi Kerry,

Thank you so much for your lovely review! We’re thrilled to hear your experience was smooth from consultation to delivery. We really appreciate your recommendation.

Best wishes,
skindoc

Rated 5 out of 5 stars

I came to Skindoc already knowing I…

I came to Skindoc already knowing I wanted to try Roaccutane again. It had worked for me 10 years ago, and when my acne returned (though mildly) I felt it was the right option. I was really listened to and given a dose that felt right for me. The whole process has been easy and completely stress free. Dr. Sreedhar has been fantastic to work with and always quick to respond to any questions. I couldn’t recommend this service more!

23 October 2025
skindoc. logo

Reply from skindoc.

Hi Olivia,

Thank you for sharing your journey with us. We’re so glad you felt truly heard and supported while restarting Roaccutane.

It’s great to know the process felt smooth and stress-free, and we’re thrilled that Dr. Sreedhar’s care made such a difference. We appreciate your recommendation.

Best wishes,
skindoc

Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company. Dermatologist Dr Sreedhar Krishna checked my concerns and prescribed the medication I was asking for. It was a quick turnaround. Their partner Phlo Pharmacy sent the medication quickly. Really happy and felt compelled to leave a positive review.

14 October 2025
Rated 5 out of 5 stars

Fantastic experience - mid treatment plan

I’m seeing Skindoc for acne due to the long NHS waiting list. The whole process has been easy, stress-free, and expertly communicated. My doctor (Dr Ewa Kloczko) is very friendly and conscientious, she answers my questions thoroughly and the consultation feels very client-centred. The Virtual Clinic Manager and Lead Administrator, Penny McIlvride, is extremely helpful and prompt with communications. I have no regrets with using Skindoc.

15 October 2025
Rated 1 out of 5 stars

Absolutely awful website

Absolutely awful website. Tried desperately to use it to book an appointment for our 6 month old baby and it just doesn't work. When we tried to book the consultation after entering in all the details it kept on sending us round in loops. We persisted as SkinDoc are one of a few companies that offer video consultations but they need to seriously review their back end website processes as it's plagued with bugs. Very disappointing and frustrating.

15 October 2025
Unprompted review
skindoc. logo

Reply from skindoc.

Hello Josh,

Thanks for taking the opportunity to provide feedback - its always welcomed.

That said, its surprising you choose to leave such a negative review before trying to reach out to us for assistance. We would have gladly helped you get booked in and your daughter reviewed by own of our Consultant Dermatologists.

We have taken the report of our back end being ‘plagued with bugs’ seriously. You are the only person to have reported any issues and upon investigation with our IT team, there are no bugs, rather there appears to have been some confusion around you looking to book in a minor. We will take this to our developers, review the process and see how we can make it even clearer to prevent this happening in the future.

Rated 5 out of 5 stars

This was the best decision ever!

This was the best decision ever!

The service is perfect, fast and without having to leave my house. It only took two days to know what's happening to my skin and they have different delivery options for prescriptions. Price is reasonable for how great the service is!

9 October 2025
Rated 5 out of 5 stars

Honestly so happy with my experience…

Honestly so happy with my experience with SkinDoc! Everything was super easy and fast, I got started on my medication really quickly instead of waiting ages for NHS referrals. Dr Natalya was amazing and really listened to all my concerns, helping me get on the right treatment. I’m so glad I went through them and can’t wait to see the difference in my skin soon. Definitely recommend to anyone thinking about it!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Efficient service with treatment plan that’s working

I have used Skindoc twice and the service has been so efficient. Wish I’d known about this option years ago as a struggled to get help from my GP for my skin concerns. The dermatologist gave me good advice and options to consider. The treatment I went for (spironolactone) is already showing good results.

30 September 2025
Rated 5 out of 5 stars

Exceptional

I cannot recommend Skindoc highly enough. Communication is excellent, friendly and the turnaround from consultation to receiving the prescription is fast. Wish I had found them sooner

17 September 2025
Rated 5 out of 5 stars

5* for Dr Sree and Penny!

I cannot recommend Skindoc enough in particular Dr. Sreedhar Krishna and team. Dr Sree provided his clinical expertise but always listened to how I felt and was guided by me for my care plan each month. I always felt in good hands and reassured at each appointment. My skin is 100% clear now after suffering with acne my whole adult life. It has truly been life changing and the best money I’ve ever spent. Also a huge shout out for Penny, any query or email sent had a super quick response and nothing was too much hassle, Penny has been a massive part of the excellent service received. 5* experience all round!! Thankyou a million times over!

25 September 2025
Unprompted review
Rated 5 out of 5 stars

My experience so far has been so great

My experience so far has been so great! I love Penny and my personal doctor called DR. Pavan. They always address any issues I have and always reassure me. Besides that, my skin is flawless now. Thank you Skin doc. Wish I could rate it more than five stars.

19 September 2025
Rated 5 out of 5 stars

10/10

Couldnt get spironolactone prescribed by my GP so went to Skindoc. So glad i found this company and I truely hope it stays around forever! The communication is brilliant, there's always people on the other side of the phone and email. Dr Sree very quickly reviewed my case and issued me a prescription pretty much the same day. My skin is now on the road to recovery after a very long and painful 15 years with hormonal acne. So very grateful 🙏

17 September 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look