skinlaboratory.uk Reviews 

Excellent product, well packaged and arrived quickly. Happy with this company will be purchasing again soon AAA**

Slow delivery but that was due to Royal Mail. Placed order only to get a message saying one item was out of stock an would be another 10 days but came within a few days so that was fantastic. Not tried products yet so can’t review them. Was given my delivery fee back so that was nice. Would order again

I received this on time and with great packaging . The quality of the green peel was great!

I placed an order and then received a message to say products were not in stock and was asked if I wanted to wait up to 6 weeks so I said yes I’ll wait, a couple of weeks later I received an email to say my order had been dispatched so that was great I hadn’t had to wait very long 😊 overall a great ordering experience. I can’t fault this company at all Thank you

Made an order with 24h tracked delivery. Got a message saying they are on holiday and my order will be sent5 days later (Monday). Item was send on Tuesday and delivered Thursday.
If you are out of office should have said on a check out not taking money and not send product. Haven’t received a refund for delivery and lost money on clients because of yous.

The reason I am not sending you the refund you been “asking” for because you have not done what you have said in your email or the message about sending the product on Monday with the 24h delivery. The product been send after I have contacted you again why my delivery hasn’t come yet. So it is your fault again and like I said before I had a trust in you with your delivery and because of you I lost clients which means I have lost money because you of your fault again.
So please do not call me a thief. Don’t call yourself a business owner when you can’t run your business properly.

Thank you.
All the best for the future.

Replying to your message:

I am not admitting to stealing your money. I am saying you haven’t dealt with your fault properly. As you calling yourself business owner you should deal with your orders / your mistakes. I have said numerous times because of your promises to sending my product that I payed for wasn’t done as said. 24h delivery send on Monday should be deliver to me on Tuesday. I have sent you a text message and email on Tuesday afternoon that my stuff hasn’t arrived, after that I have a reply from you that you have proceed my order so it shows you have forgotten about it. It was delivered on Thursday. So please save yourself a time and take it that you have that you made mistake. Also if you wasn’t constantly messaging me about money back I would have send it. But you can’t control your feelings about your fault then that’s the outcome.
Thank you for your time to replying still.

Always a smooth transaction with tracking

Took weeks for delivery as out of stock...I had high hopes for the product but the ampoules are impossible to open and extremely fragile so unusable. I politely messaged to return within the time limit and in an unused condition. No response in any way. I've had to open a PayPal case and after a long tedious time of sending messages and proof I was bluntly told to return I had to pay £6 postage tracked. Sent all the proof of return and photos of the original packaging of the item. Still after over a month absolutely no communication, no refund no acknowledgement. This has turned out to be a highly stressful situation please treat your valued customers with respect. Utterly disgraceful. With regards to your reply to my review you did not offer any customer service or respond to any of my emails to return the ampoules I only opened a case with paypal as it was the only option I had and as for the time frame It was only because you weren't responding that it ended up going on so long I have all my messages still trying to contact you with absolutely zero response. The refund could of been issued as soon as you received the returned item and then the case would have immediately been closed with paypal. Maybe more transparency and a decent customer service when issues arise would be more beneficial. The only time you went out of your way to contact me was to ask me to remove this review!

Taken money and items not available

You should update your website with unavailable items before we pay
Tell us this out of stock so we don’t need to pay and waiting refund this is unprofessional work
Everything should clear before paying money

I would like to thank them very much for their customer service and shipping process. I placed the order during the New Year’s holiday and received a message via WhatsApp asking me if I wanted a refund or to wait until the end of the holiday on January 2nd to ship it. I asked to wait and on January 2nd exactly it was sent to Riyadh.

Got this recommended to me by my esthetician who does facial makes my skin glowing, fast delivery.

Happy with the product. Thank you. Highly recommended!

I just gave this skincare company a go, and I'm genuinely impressed. My stuff arrived super quick, and it was spot-on for what I needed.

What really got me was how much cheaper it was - four times less than getting similar treatments at a spa or clinic. I'll definitely be buying from them again.

I went through instragram to ask a few questions , very informative and helpful !

Wrong item send, communication ignored (two emails sent)

Really good service five stars from here.

I brought from the company as it was quite a bit cheaper than else where. The products were as described! Goods were Received and very happy with the service. I would order again ☺️

Prompt delivery, great products

Fabulous product, I have been using it for a week and I see a good results! Absolutely loving it!

Good Costumer service however pink intimate product doesn't work on me. Its very quite expensive and my skin gets more dark after one use and cause skin irritation and redness.