Ordered on 15th June, parcel marked as being delivered on the 22nd June when I have not received this order. Absolutely impossible to follow up as to where the parcel may have been delivered. Paid in... See more
Company replied
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See what reviewers are saying
The company gave me wonderful communication, and expedited shipping… the issue is MY country, the United States. I still have not even received my product because of tariff coding, FDA clearance etc.... See more
Company replied
I just gave this skincare company a go, and I'm genuinely impressed. My stuff arrived super quick, and it was spot-on for what I needed. What really got me was how much cheaper it was - four tim... See more
Company replied
I have had many treatments with Magda I would not go anywhere else Magda talks you through everything step of whatever treatment she is giving, her knowledge is outstanding, Magda is a lovely pers... See more
Company replied
Company details
- #205 of 220 best companies in Beauty product supplier
- #122 of 133 best companies in Cosmetics shop
- #44 of 44 best companies in Training school
Written by the company
We are Official Distributor of the most spectacular and unique brands for Beauty & Aesthetic professionals, as well as Skincare Lovers. We offer the highest quality, innovative technologies, authentic, safe and effective products. We are the team of Accredited Trainers of Stayve BB Glow Micro-needling Therapy System. We provide certified, CPD accredited, insurable training courses for professionals.
Contact info
25 Leeming Road, Borehamwood, WD6 4EB, Hertfordshire, United Kingdom
- 00447900321086
- info@skinlaboratory.uk
- skinlaboratory.uk
3.9
Great
196 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
The ordered arrived quickly
The ordered arrived quickly . Good customer service . The product seems to be working I did two sessions with pdrn micrneedling will do more sessions and update .
28 October 2024
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Great products
Great products. Great company. I am regular customer and I will continue buying products.
11 November 2024
Unprompted review
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Placed an order but the postcode has a…
Placed an order but the postcode has a digit wrong, so I have not received my order to make matters even worse when I tried to contact somebody there is no contact line so I emailed six days ago and still haven't had a response but i got this.
21 October 2024
Reply from skinlaboratory.uk
Hi Charmaine, firstly we understand why you are frustraited. However, looking at your order is was placed on the 21/10 and you requested the 48 hour delivery option. For us to achieve this, packing our orders is a priority to ensure it arrives on time. We also have seen your email about the error in the postcode but it was sent on the 25/10 - At this point we have already sent out the item for delivery.
Ordered and paid for product
Ordered and paid for product - received an email 3 days later to state that it wasn't in stock and a refund was issued
Should have said this BEFORE the purchase was authorised
27 September 2024
Delivery was fast and the product is…
Delivery was fast and the product is truly professional level. I got a chemical peel and I paid £50 but the same chemical peel is £150 if you go for one time treatment .So worth it.
27 August 2024
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
As a professional I’m extremely…
As a professional I’m extremely disappointed with this company. I have ordered some products and paid for 48h delivery, however a week later I still haven’t received anything. I emailed them, but I have no response at all! I won’t be ordering again! Waste of my money and disappointed customer as I had to postpone the treatment.
Note; Skin Laboratory takes no responsibility for the delivery in their reply to me.
However , as they are giving their customers delivery options at the checkout, and then are charging us for them accordingly to our choice, in my opinion they should work on their logistics and take full responsibility for it.
Note 2: yes, I have received the product and it’s exactly what I ordered a week ago. If you are saying that Royal Mail has failed you, maybe you should provide your customers with other options like DPD delivery or similar- especially that you are charging a lot for the delivery itself. Getting order on time- especially after paying more for the delivery, is crucial in any business. The product itself is great, thank you.
27 August 2024
Unprompted review
Reply from skinlaboratory.uk
Dear Customer, firstly we would like to thank you for taking time to review. As for delivery orders, they are posted the same day they are recieved (anything after 2pm is sent the day after to comply with Royal Mail collection times), as for your order we can see that it was ordered at 2:36pm this mean even if we dropped it off it wouldn't be collected until the following day. The major delay for your products is out of our hands as it is up to Royal Mail to follow up with the 48hr delivery scheme. We will email you the time-frame of the product.
Update: We are sadend that you are still dissapointed with us - however as mentioned before we do send and expect our customers to recieve their product in their requested time-frame. Furthermore we see that you recieved your product today and we would like to apologise on behalf Royal Mail that it took too long to arrive. WE DO take responsibility if an item is lost, damaged or is not what you expected and do offer compensation to said customers.
BEST shopping experience for my skin!
Shipping was incredibly fast from UK to Canada. Packaged very securely!
One item was out of stock when ordered. Customer service contacted me right away and made sure correct deductions were made to my order! I am so excited to try the products!!!! I’ll definitely be purchasing again!
15 July 2024
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
10 out of 10 customer service
10 out of 10 customer service, brilliant communication, prompt response, professional and great at dealing with queries and solve any issue! Great products that I've already used for electric microneedling on my sensitive skin without any adverse reaction ! I would definitely order products again from them, also very fast delivery, returns and package!!
15 July 2024
Reply from skinlaboratory.uk
Thank you for your feedback. We are happy that you are satisfied with our service and we hope to serve you again!
Skin Laboratory provides the top…
Skin Laboratory provides the top quality carefully selected beauty products, 100% authentic. This is the distributor I can really trust.
8 July 2024
Reply from skinlaboratory.uk
thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again
Great products delivered quickly!
6 June 2024
Unprompted review
Reply from skinlaboratory.uk
thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again
Products always arrive on time
Products always arrive on time
Well priced and good packaging
Products are authentic and work very well
1 July 2024
Unprompted review
Reply from skinlaboratory.uk
thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again
Reply from skinlaboratory.uk
thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again
Reply from skinlaboratory.uk
thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again
I ordered the product on May 26
I ordered the product on May 26. Not yet reached. My e-mail was not answered
26 May 2024
Reply from skinlaboratory.uk
Thank you for your order from our company.
We just noticed you put a really bad review about our company. It's not our fault. we are put notice for our customer in our website.
(Dear Customers, we are taking short holiday.
All orders placed between 27th May to 3th June, will be shipped on 4th (June.
Quick shipment and delivery.
12 May 2024
Reply from skinlaboratory.uk
thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again
Do not trust this Company
Do not trust this Company! I have ordered serum from them I haven’t receive product ,I tried to contact the company nobody responds then I’ve contact my original transaction payment to help me to resolve this problem and I asked for my refund money back still not receive my refund £104.99
11 May 2024
Reply from skinlaboratory.uk
Thanks. For your feedback.
Just when we receive your order. We email you straight away the item out of stock and We are waiting for your response. After
10 days you respond to us with email.You saying cancel the order. And we issue a refund For you. the is proof of our refunds.
( £104.99 GBP refunded to Siriwan Hamer
Refund details have been emailed to the buyer. )
Many thanks for you again
Reply from skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again
Reply from skinlaboratory.uk
Thank you for your feedback. It is our pleasure to assist you further. We look forward to serving you again
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