Skinny Reviews 

After waiting online for 30 minutes all I got was a live chat who just copied and pasted what was on their website and wouldn't help transfer my number across as he said there is nothing he could do

Same as everyone. I lost my phone and the they wouldn’t give me a replacement sim. The person on the end of the phone wouldn't listen to me. After failing to answer the security question 3 times, they blocked my number. Even though I have broadband with them and my credit card is saved in their system. Now I got lost my number of 23years. Don’t get Skinny. The rude and self centered person wouldn’t tell me which questions I got it wrong.

Unacceptable customer service. Not ready to hear what customer is going through or has to say. Very bad experience in terms of retrieving own number. Their varification policy is just ridiculous and instead the customer service does not support customer on the next steps. Not clear on their instruction at all.

Dread talking to these people nightmare getting through to customer service, do not understand why it’s so complicated

When I wanted to increase my internet speed from wireless to fibre, they charge me a $250 disconnection fee because it was a "different service" even though they advertise them all together on their website.

Later, I went to decrease my fibre speed so I would pay less per month and, because I was one hour after the next billing cycle had been generated (and the renew date seems to change every month), they charged me for a whole new month at the higher rate and refused to credit the difference.

Also, my internet never actually shows up on my Dashboard when I login, so I have no way to manage it online.

Mobile - they charge you every 4 weeks for prepay instead of every month so you end up paying for 13 months instead of 12. Very sneaky!

Absolutely awful customer service. If you chose to join skinny just hope nothing every goes wrong because they will not sort it for you and will send you round in circles without giving an actual response. This has been going on for several months now.

Terrible company to deal with. Now seeing the other reviews I realise my mistake in joining them.

Told me they can’t tell me the reason for the failure of number transfer from another provider to them because it’s between tcf and previous provider. However when I kept clarifying, he did tell me the reason. So basically he lied in the beginning saying he can’t tell me the reason. Not only he lied but he was challenging me and condescending. Poor customer service.

Had a good experience with their mobile but broadband has been problem after problem.
First they send me a confirmation letter with the price and date of payment field left blank. I ask them to resend it and the price is wrong. They then reassure me the price is what i originally agreed - was billed for the first time today and it’s wrong
The broadband itself seems to be ok and the setup was easy. They just can’t seem to sort out their admin

The modem didn’t arrive, they didn’t respond to emails then they tried to gaslight me saying it was my fault. Absolutely terrible company, there’s a reason it’s so cheap

Lost phone but refuse to transfer the number despite proving I pay the account and can access the number via on line Skinny login.
Absolute joke!
Never go Skinny

Only had to choose 1star to give review,it has never worked at my property, have paid over 800$ for nothing , have sent emails that were ignored, finally got to get it so called disconnected for 125$ for something that was never contacted, good by you too skinny for ever ,

Wonderful service providers. I migrated here from another service provider to be met with professional service

Don’t buy skinny, their customer service is very worst. And they’re rude. They’re helpless and hopeless. I fed up to get my number back after losing my SIM card. I called several times and every time same person will attend the call and rudely answer and sometimes disconnect with out listening. Totally disappointed.

The unlimited internet for mobile at $40 is not the good deal you think it is. Stick with 2 degrees' $85 plan.

Poor customer service, the worst I've ever encountered. Charge extras and claim it was in the fine print and when asked to show the fine print, they don't.
Scamming by charging 13months a year.

Another scam is they chewed through all my top up credit at the end of the contract. They're set up to drain your account empty. No longer the trusted company they were when I first joined many years ago.

A very trying Company to deal with, my broadband has been very poor since March 24, I kept persevere with service as I sm not a high user. When you contact them they will go through the same procedures with different staff. Rest modem, check sim, change settings online etc.Speedtest has confirmed how poor my internet is, but what's annoying is the change of staff to answer you keeps going around, even saying someone in my household changed the sim!! Sigh I am a widower I live alone, I knew nothing till this about sim in the modem.Dont use their WiFi service,you will be disappointed connect to Fibre via a proper modem...

Awful to deal with. Hard work to deal with, customer service all over the place. A different person answers your email every time and they have no idea what the issue is. No continuity. I made a written complaint which was emailed to them over 2 months ago and haven’t heard a thing. I would switch providers in a flash if I wasn’t locked into a miserable contract. No customer care and no care towards customer loyalty.

The WORST service ever, my sister and I were on hold, hung up on purpose, spoken over and disrespected saying there’s nothing they can do to help set up our wifi (we had our own modem) so we got another random wifi provider to embarrassingly do for skinny!!! Free! We maybe called 10 times in 2 days trying to sort connection - and then when we were finally connected it was so slow and we got fibre 300! (Running at 25bpms) (I’m sick so I only have energy for this review, stuff skinny) anyways, they blamed it on our modem again saying nothing we can do, even tho we had fibre 2 days ago😂 THEN a day later the first sensible supervisor calls me and walks me through how to speed connection, so they could have helped us the whole time.. Also to mention when we rung inquiring with wifi companies, skinny absolutely over promised saying there would be a seamless transition SAME DAY, we are uni students and sick, SO NOT COOL. Never choose skinny, low prices = low everything else and we got nothing to compensate

Let me use my new found wifi to dog your company as you so deserve - and I don’t leave reviews! So you know I’m mad

Have been on phone 45 minutes. Phone history of 3 months missing and totally unable to direct me on the website as to where to find. I know it is possible and customer support should not be in the job if they do not have the skills. Explained it was urgent and needed by my lawyer. Hopelessly inadequate. Said she would get supervisor to ring. They havnt.

I was a mobile customer for several years without issue and i recently signed up for a 4g modem. It took two months to get them to replace the faulty modem i recieved. After a few weeks of using the 4g modem my internet stopped working. There is something wrong in the way they set up my account. My dashboard is broken. Customer service are impossible to deal with.