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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick response times and efficient turnaround for repairs and upgrades. Many are highly satisfied with the quality of the products, particularly the upgraded sticks and custom controllers, noting their precision and responsiveness. The overall process, from initial communication to receiving the finished item, is frequently described as smooth and professional. However, some people were dissatisfied with certain aspects of the product's finish, mentioning issues like dents on accent rings or concerns about how controllers were reassembled, leading to minor structural sounds. A few customers also experienced a longer-than-expected wait for their products, though some understood the reasons behind the delay.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the excellent communication,... See more

Product

Reviewers highlight positive aspects of product. Many customers are very pleased with their custom... See more

Quality

Consumers find quality to be positive, with many praising the excellent work on custom PS5 covers and the... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick replies to... See more

Upgrade

Users describe positive interactions with upgrade services. Many customers praise the quick turnaround times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I sent my DualSense Edge sticks off for the TMR Hall Effect upgrade, and the whole process was smooth from start to finish. The communication throughout was excellent, and I always knew what stag... See more

Rated 5 out of 5 stars

So to start with all in all I’d say it was a pleasant experience and pretty straight forward ordering the parts however not sure how happy I am with the finished product. These sticks aren’t meant t... See more

Company replied

Rated 5 out of 5 stars

Reached out to SkinPixel for a severe stick drift on my PS5 controller. Was given a good breakdown of a repair or an upgrade on the sensors. Decided on the sensors and night and day EA FC plays so... See more

Rated 5 out of 5 stars

I was a bit confused at first as to how the whole thing worked, but they responded very quickly to my questions and cleared up any confusion. I sent in my DualSense Edge Stick Modules to upgrade to th... See more

Company replied


Company details

  1. #23 of 41 best companies in Computer Accessories Shop

Written by the company

Skin Pixel Custom Controllers customise and modify gaming controllers for PlayStation, Xbox, and Nintendo. They’ll have a range of designs available, including their popular classic edition DualSense series that brings the retro PSX & PS2 colourways to the PS5 controller, as well as various hero and villain inspired controllers for PlayStation and Xbox, Custom Poke-Ball themed Joy-Con Controllers and Joy-Con DIY kits, Pokémon Character themed Switch controllers, gaming accessories and more! Check out their website and Instagram for more information.


Contact info

4.8

Excellent

TrustScore 5 out of 5

121 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, sent off 2 controllers on Tuesday to be repaired and were back friday working perfectly

15 May 2025
Rated 5 out of 5 stars

Not all heroes wear capes, they have soldering irons lol

Fair to say that I’m very grateful with the service that was received from Skin Pixel. Had initially paid for the Ginfull TMR Edge Stick mods. I emailed Skin Pixel just to make sure I had bought the right mods. After given additional information that was tailored to my gameplay of FPS, I decided to upgrade.



I sent my modules over on Monday. Soon realised I would have to spend time with my wife and actually participate in real human conversation. I was left feeling paralysed, helpless, watching my PS5 gather dust like some forgotten relic.



Enter Carl, the unsung hero of my story. Hearing my plight, he swooped in, completed the mod like a tech wizard and had the package sent out the same day.



Carl, you are legend.

21 May 2025
Unprompted review
Skin Pixel logo

Reply from Skin Pixel

Thanks fella, glad to keep you distracted from the noise

Rated 5 out of 5 stars

Excellent

Fantastic service. Great communication from Carl, and the repairs to 2 ps5 controllers were completed and returned to me so quickly. Will easily use skin pixel again 👍

9 May 2025
Rated 5 out of 5 stars

Exceptional Service, Top quality 5 stars !

Huge shoutout to Skin Pixel for the incredible job they did on my PS5 controllers! I couldn’t be happier with the results.

The quality of work is outstanding- everything looks and feels brand new, with the custom mods working flawlessly. What really stood out to me was their customer service: responsive, professional, and genuinely focused on making sure I was happy with the final product.

If you're looking for expert controller repairs or mods, Skin Pixel is the place to go.

Highly recommended!

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service from Carl

Absolutely brilliant service from Carl. I emailed two other companies offering a similar service and neither replied. Carl answered all my questions and carried out the work as quickly as he could. Really happy and would certainly recommend to others without a doubt

29 April 2025
Rated 5 out of 5 stars

Great Service :)

these guys are great - sent off 2 controllers with stick drift on monday and had them both fixed and returned to me for £33.33 inc postage by saturday the same week! Thanks so much - son really happy. I have another 2 i need to send to you soon too. Great service. Wishing you all the best.

21 April 2025
Unprompted review
Skin Pixel logo

Reply from Skin Pixel

Thank you Shay, always happy to help. Use code TRUSTPILOT for 10% of your next order.

Rated 5 out of 5 stars

Reliable and quick service.

The service was done quick. The controller feels great to play with again & for the price it was completely worth the buck. Thanks again.

14 April 2025
Skin Pixel logo

Reply from Skin Pixel

Thank you, always happy to help. Use code TRUSTPILOT for 10% of your next order.

Rated 5 out of 5 stars

A+++ customer service, products, and shipping!

Reached out via Reddit when I was after some genuine joysticks for the PS5, gave me a price, invoice, and arrived the next day!

Quality is absolutely perfect and packaging is superb. They even chucked in some extra joysticks!

I will absolutely be buying more from here in the future.

9 April 2025
Unprompted review
Skin Pixel logo

Reply from Skin Pixel

Thank you Jay, happy to help. Always have plenty more 😁

Rated 5 out of 5 stars

Excellent Controller Repair Service!


I recently had my gaming controller repaired, and I couldn’t be more satisfied with the service. The team was professional, knowledgeable, and quick to diagnose the issue. They fixed my controller promptly, and now it works like new—no more stick drift or unresponsive buttons!

The pricing was fair, and they kept me updated throughout the process. If you’re having trouble with your controller, I highly recommend their repair services. Great customer service and quality work! I’ll definitely be coming back if I ever need repairs in the future.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Hogwarts Legacy DualSense

The thumbs ticks on my dualsense had deteriorated and all the rubber had come of so I contacted Skin Pixel one night and was really impressed with a response straight away and I had spoken to them about upgrading to a set of Gulikit which I decided to go for after all the help I needed was dealt with professionally and then the turn around was just as good as there customer service I couldn’t recommend anyone else

16 January 2025
Rated 5 out of 5 stars

Carl at Skin Pixel is excellent

Carl at Skin Pixel is excellent. The service he offers for repairing a broken controller is great value for money compared to buying a new controller at £60. He's also got expensive knowledge on problems and faults that a controller can have.

3 January 2025
Rated 5 out of 5 stars

STUNNING

I've had several items from SkinPixel. The quality of work is stunning. From controller paint jobs to console cover plates and internal controller mods. Just amazing

9 December 2024
Rated 5 out of 5 stars

Fantastic service!

Great communication and quick turnaround even over the Christmas period. Great dualsense controller upgrade. Very happy will be using again.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing detail

Absolutely fantastic service, my son is going to be over the moon on Christmas day as he saw your Deadpool controller online and it's the only thing he would like for Christmas. I was a bit apprehensive spending so much on a custom controller in case it didn't look like the photos but I needn't have worried, it's perfect. Thank you so much. Will definitely recommend (and with 3 boys likely be back!!).

26 November 2024

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