Skroutz Reviews 

4,016
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 1,192 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, often finding them exactly as expected and offering good value. Many people also highlight the fast and reliable delivery, with items frequently arriving on time or ahead of schedule. The ordering process is generally quick and easy, with appreciation for clear communication and careful packaging. However, some customers noted significant delivery issues, including delays, missed appointments, or unexpected courier changes. Others reported receiving incorrect or different products than ordered, leading to dissatisfaction. Concerns were also raised about shipping costs for returns or extra charges for split shipments.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast and reliable... See more

Product

Users describe ambiguous interactions with product quality and accuracy, with some reviewers receiving items... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant... See more

Quality

Customers had positive experiences with product quality, with many reviewers stating that items arrived... See more

Service

People report ambiguous experiences with service, with many praising its speed, punctuality, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived on dates as stated. Good products as always hence, the re-orders. Only disappointment, was the fact that the sea salt spray could only be sent by sea freight. The item is not an aerosole can,... See more

Rated 4 out of 5 stars

The products were delivered prior to the deadline given at order submission. The quality of the products is good, price quality ratio is one of the best. This was the place where I could find more pro... See more

Rated 4 out of 5 stars

Thank you for the product - I could say - it's what I had expected. But please bear in mind: when I asked you (written) - to call me the day BEFORE delivery (in order to fix some approximate hour of... See more

Rated 5 out of 5 stars

I have many orders from Skroutz, mainly Moscot sunglasses from a few authorized sellers in Greece. Every single time the process was flawless, delivery was fast and the parcels were careful packaged.... See more


Company details

  1. Online marketplace

Written by the company

Skroutz is the #1 e-commerce platform in Greece, where consumers can find more than 7 million products from more than 12.000 merchants, enjoying safety and security, receipt and refund guarantee and free returns of products for every purchase via Skroutz Marketplace. You can find us at: skroutz.eu skroutz.gr skroutz.ro skroutz.cy


Contact info

4.0

Great

TrustScore 4 out of 5

4k reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(4,016)

1,596 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good experience so far

The products were delivered prior to the deadline given at order submission. The quality of the products is good, price quality ratio is one of the best. This was the place where I could find more products, so I did not have to order from 3 different places.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

I ordered from Germany a present for a…

I ordered from Germany a present for a friend in Cyprus. It was easy to open an account and switch to English and complete the order. The item arrived on time at the pick up location and my friend could pick it up easily.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Very professional service

Very professional service. Extremely fast delivery. 🚚 The products are the same as shown and the prices make the customer very, very happy. Highly recommend❗️

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!!

Amazing!!! The delivery person found me immediately, confirmed the purchase was for me and gave me the product. Took less than 10s.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer care experience

Worst customer care experience, you cant talk to a real representative, only to chatbots.

Once you request for an agent to contact you, they just ignore the messages.

Official customer care phone line, replied, promised to call back, never did. Its been 5 days in a row that no one is answering the phone.

In general, you cant contact any real person either through website, or phone, or email.

30 July 2026
Unprompted review

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