Sky Reviews 28,063

I cannot express how bad the Sky customer service is.
If you can manage to get through to a British advisor,the service is very excellent.
If you get through to India, the service is absolutely abysmal.
They do not communicate, have no common sense and to be honest, completely useless.
Sky need to close down their Indian call centre, it is not fit for purpose.
I have now left Sky after 20 years of being a loyal customer.
I will never return.

Sky Q mini box for ever crashing when I vent my dissatisfaction the result is the petty and vindictive removal option of viewing bbc programmes from the start without yet another sky charge .I do not rate this company .Customer service is abysmal

Your still ignoring my email to keep the complaint open

Another 1 star review to add to the ever increasing abundance of despondent ex Sky customers

After 12 years with Sky, I’ve finally had enough and they’ve earned every word of this review.

Sky’s treatment of loyal customers is nothing short of disgraceful. My bill has been hiked relentlessly, sometimes every few months, to the point where I’ve seen an 85% increase in just eight months. No upgrades. No added services (in fact it’s got considerably worse recently). No justification. Just Sky squeezing long‑standing customers because they can.

Trying to resolve it is a complete circus. You’re passed from one time‑wasting script‑reader to another, each one offering nothing, until you eventually reach the so‑called retention team. And even then, the “best offer” is still insultingly overpriced, especially when Sky are simultaneously offering new customers deals for less than half of what I’m paying.

But the real punchline - the moment that confirmed Sky’s total disregard for fairness - came when I asked to make a formal complaint.

I was told that the same person I would submit the complaint to would also be the person handling and “investigating” it.
A process so circular, biased, and unprofessional it would be funny if it weren’t so outrageous.

It’s a farce, a joke, and it goes against the very spirit of retention or customer. Aside from the fact their three times a year price increases goes against ADR obligations! Sky’s complaints procedure is nothing more than a box‑ticking exercise designed to shut customers up, not help them.

Sky know they’re overcharging loyal customers and from the hundreds of moans on social media and here (along with mine) it’s clear they don’t care!

After 12 years, I’m leaving Sky angry, despondent, and utterly fed up with a company that has become a disgrace to the industry. Their pricing practices are indefensible, their loyalty policies are non‑existent, and their complaints process is an insult to anyone who expects even basic fairness.

If you’re considering Sky, don’t be fooled by the shiny new‑customer deals. They reel you in cheap, then bleed you dry.
If you’re already with them, check your bills - you’ll likely find the same creeping, cynical increases - I saw multiple instances of unannounced increases on my bills over a 15 month period with no notifications received informing me of them!

Sky used to be a trusted brand. Now they’re a warning.

So, after 2 years I say goodbye to Sky Broadband. And disappointed in an otherwise superb product. I was paying £34/month - on the high side - but over 2 years the product has been faultless. My end of contract email said the price would rise to a staggering £52/month. I phoned Sky and explained they were offering new customers just £23/month for the same product, how I was very happy with the product, but they needed to get the price down. I was told there were no deals for existing customers and would I like to cancel? Yes, I'm afraid I did, and sadly I say goodbye.

Today I spent over one and a half hours talking to 7 different “technical experts” and I use those words loosely .
None of them were able to help me.

The language barrier was so obvious and very frustrating.
I really don’t think they actually understood what help I required.
It was quite a difficult technical query that I had regarding a SIM card on an electric gate. They kept saying “electric game - you can’t open your electric game”! that’s when you realise that they do not fully grasp the English language.

In the end the 7th technical expert said they would escalate the problem and someone will call back within 72 hours. I bet they don’t.

During the whole process, bearing in mind it was a very frustrating conversation, they constantly tried to sell me various ‘packages’.

I detest talking to them, I believe that SKY customer service is about as bad as it could possibly be.

Meanwhile I still can’t open my very expensive electric gates using my phone, it appears their network have inadvertently ‘blocked’ my number from my gate sim and they do not know how to reset it.
Shocking service!

First of all this review is about one person in particular not the entire sky staff.
I called sky this morning to go over my renewal, cancel some stuff and renew the basics.
Now the woman I spoke to, who’s first language was not English, first of all seemed helpful,but was taking forever to do anything, I then received an email whilst I was on the phone to her, from my broadband provider (not sky), saying they’re sorry to hear I’m leaving.
Now this came after the sky representative mentioned broadband to me, and I said I don’t want to change broadband provider. After I read this email whilst I was on hold for the umpteenth time, I told the rep I do NOT want my broadband touched, she said she hadn’t done anything.
Moments later I received an email stating my Sky broadband content and t&c’s. I asked the rep again, have you touched my broadband? She said no. But then said again I do not want sky broadband. She was only interested, in my opinion, in signing me up for broadband, presumably for commission purposes.
The line then went quiet and a man from the retention team started talking. Only then did I get any help whatsoever. I managed to renew my contract, exactly with what I wanted thanks to this man.
An hour after this call, I received a call from my broadband provider (BT) asking why I’m leaving. I then told them I do not want to leave and explained what had happened on the phone to sky. He then made sure my broadband will not migrate to sky.
So please be careful when speaking to advisors on sky, some are not interested in what you want, only what they can get from you.

I am on the verge of giving up Sky Stream. The Stream version is so much worse than even the oldest Sky with satellite. The service is glitchy and has so many functions that just don’t work properly. Pausing tv is a joke. After a short and random time it jumps back to live with no way to get back to the pause point. Totally useless for live sport. The forward and rewind function ( which you have pay extra for!) is clunky often not showing an image to gauge where you are. Sometimes crashing altogether. The whole concept of play lists is useless. Trying to make something available to watch later is totally unreliable and often results in failure. The old sky + was infinitely more straight forward and reliable. Other problems like audio drop outs on 4K programs and general glitches are beyond frustrating. Rebooting to get functionality is too common. Sky will (and do) claim poor broad band, which is a complete cop out. Definitely this is not the case as mine is a solid 150Mbs. I have no problem with Netflix 4K, Prime or iplayer.
Sky have made no effort to improve the service since it started and is which is clearly sub standard.
Only some sports not available keep from just cancelling everything and sending back the useless puck.

18 June 2026. I had a very pleasant man called Suraj from sky mobile customer service about a mobile sim that should have been cancel back in November 2024 when I cancelled our mobile accounts, I tried to sort this out a couple a weeks ago the person on the other end of the line was very rude and dismissive but Suraj resolved the problem professionally.
Jane Jones

Delivery was amazing , quick .
I then uploaded the e sim they had given me to my new mobile.
The number then appeared as someone else’s number, it was in use.
So I requested another sim.
The sim given then was not compatible with the device THEY supplied.
I am now being passed back and forth to get a new sim and being told I need a physical sim now so I will be without a number until that arrives which I am not happy with.
I have now been in the phone for 50 minutes trying to get it resolved

Great experience

It appears our area now has fibre broadband. Consequently, Sky have sent us (and my neighbour) a new router. However, with the exception of a little DIY booklet, no support what-so-ever. Honestly, I don't have a clue what to do because we have a number of items linked to the router (e.g. Sonos). The DIY booklet does not address this. Additionally, my neighbour (mid to late 70s) has no idea what-so-ever and has asked me for help (not the first time I've bailed out Sky). It's simple, Sky need to send out engineers to support long standing customers and help them set up their new fibre broadband routers. Without help and support, I'm changing to EE (and will advise my neighbour to do the same).

Sadly, Sky simply do not listen to customers' needs and wants. Their overall service is shocking (and at times dishonest). Yet again, Sky's reply states "go on Facebook (FB) or Instagram". How many times do I need to tell Sky, I do not use Instagram and rarely FB. Social media platforms are not my thing.

My request is simple "I want a Sky engineer to support myself and my neighbour". I've discussed Sky with my partner (account holder) and we've agreed to try EE. Unfortunately, time and time again Sky's customer service is absolutely useless.

We had the misfortune of signing up to TNT sports before Christmas to watch International Rugby Union. When we came to cancel, it was a nightmare. Additionally, without our permission, the Sky overseas operator noticed our broadband was out of contract, then he automatically upgraded our contract. Please be advised this was carried out without our agreement. WE ARE OUT OF CONTRACT (our start date was 2011), SO DEFINITELY OUT OF CONTRACT.

Finally, are you going to send out an engineer to support us or not?

Use Sky if you want a heart attack. The customer service is absolutely terrible and stupid. They make a mistake of my address (actually just a small mistake of the postcode), but they are not able to fix it with endless contact (more than 20 calls, messages, emails in a few days)..... still they are not able to fix it! I gave up. Never use Sky.

The satellite dish has a poor line of sight and signal issues, so the engineer recommended the streaming service. I called Sky to arrange a receiver box and 2 pucks. Passed between 5 employees, quoted 3 different prices, cut off twice while calls were transferred, told I couldn't keep my same package, and had to accept a Sky glass TV, which I don't need or want, to prevent a £30 monthly increase, for the same channels. Two hours spent on the phone talking to Sky staff, repeating myself because they won't listen, and are so hell-bent on upselling products and services. Tell me this, Sky - if pucks are supplied on free loan (as per the contract), why is there a non-refundable £38 fee for them? Your staff were unable/refused to answer that question.

DO NOT USE SKY FORUM IT’S NOT SECURE
Yesterday could not access my sky email account, screen showed an error message. I logged into my account and searched for answers. I joined a discussion via Sky’s Customer Forum. Big mistake it is compromised. And now so is my email. I received about 50 emails (and still coming) from Sky Community Forum, all from different ‘people’ with advice. I immediately knew I ‘d been hacked. All the many folk who want to offer me advice all have the same email address! Trustpilot don’t allow email addresses so can’t warn you. If you think an email is suspect click the sender in my case looked kosher from SKY.

80 years old been with sky decades. My mother is being charged double the price of a new customer. When I called and finally found someone to talk to, I was told no, those deals are not for you. Outrageous behaviour. Can’t find anyone with common sense in the company.

Following on from this morning. Contacted by Claire. Full of apologies, with a plan. click on this link we can help. No you can’t. Takes me to another bot. Who can’t help. Send a text to this number. Still can’t find a person to help. Has everyone left Sky?

Engineer left while it was still trying to connect the TV to broadband. I had to reset it because after an hour it didn't do anything.
I rang 5 times to complain about the broadband. He let me know that their guaranteed speeds only had to reach one device for it to not be a breach of contract. He "fixed" it by making my phone work but then no one else in the house had broadband that worked.
You've got 31 days to cancel. Don't be tricked into buying more of their products.
I cancelled last week after only two weeks of having it in. I just got an email saying because I've not complained again they're closing my complaint. Because I left a week ago you clowns.
Only decent person I talked to was the person that cancelled it all for me

Sky are completely uninterested in giving their existing customers the best deal they can. I was paying £26pm for 58mbps broadband and the best they could offer was 75mbps for the same price. I've switched providers and will now get 900mbps for the same price! Don't bother calling Sky to try and get a better deal before leaving. They will just waste your time and you're better off just taking the best deal you see on uSwitch.

Again you send links awful customer service

I am not using this robot rubbish to contact you. If you want my custom phone me I've made enough complaints!
You send me robot links to contact you but I can't add them here say no more!

Absolutely superb help and assistance, immense patience etc from Maryann who expertly solved my problems setting up new phone etc following my other device being stolen.
Couldn’t wishes for a better service, one very happy customer 😀