Sky Reviews 867

I am very disappointed with Sky Mobile’s roaming service.

I am in the UK & unable to use roaming at all – I couldn’t connect to any network provider. I contacted customer service and spent over an hour on the phone, but the issue could not be fixed. I was told the problem would be escalated to the Network Team and that it would be resolved within 24 hours. That was two days ago, and I still haven’t heard anything back.

Poor service, no resolution, and no follow-up – very frustrating experience.

#NoRoamingNoSupport #SkyMobileFail

Avoid sky like the plague. Not sure what sort of s**te they're at.
1. Getting through to them or getting past the bot on the dashboard is the most frustrating thing in the world.
2. The sky box or hub never came to me after 6 weeks waiting. I had to ring and cancel my sky. They charged me for broadband even though I hadn't even received a router.
3. I had to cancel my mobile internet with them because for me I just wasn't able to work. They use another service providers line but it must be restricted. I was unable to get internet connection in places I was able to get 50mb + speeds with virgin. I moved back to Virgin as I couldn't run my business with the level of speeds I was getting in Donegal.
4. My phone showed the 5G symbol on my phone yet had <1mb of speed compared to a mobile beside me using another network had 80mb+ line. This was in Dublin down the docklands.
5. The broadband seems to be restrict access to certain apps on a firestick. You need to access apps on a VPN in order to be able to pay them.
6. I cancelled my mobile and my sky tv (as it was never arriving after 2 promised it was highlighted as urgent). I left my broadband with them as they promised me a refund on the month they charged me. I now have issues using the sky broadband to access a hosting dashboard needed for work.
7. Anything adult themed seems to be blocked and an error message "ERR_SSL_VERSION_OR_CIPHER_MISMATCH" shows instead of the page. Thankfully i'm able to understand this is SKY just blocking sites at will.
Example: Reddit thread marked +18's, an adult toys website, porn sites. There is some credit card check you need to add to your account to prove your over 18 to bypass this setting even though you have to be 18 or older to sign up to sky. Doesn't make sense. Absolute pain in the hole figuring it out on their half ar88sed sky dashboard. I think I need to be in the UK to turn of some setting but when I try to change sky to the UK version as instrcuted I get an error.
9. See ya's later SKY! Never again.
10. Not sure what you guys are at with the whole censorship attempt. This is not NORTH KOREA!

I have been with Sky IE for 9 months now, switched from Vodafone. I took advantage of the €15 for life deal. Big mistake.

Here’s the issues
1. About 60% of the time my phone doesn’t ring, but I receive a text message saying I have a voicemail. The caller confirms the call went straight to voicemail. This happens even with a good signal. And no, my device is not in silent mode or flight mode.
2. Data speeds are consistently slow. Even with 5g, a speed test reveals a slow speed when compared to another device on the same network with a different sim. All settings are correct, network settings updated from my Sky account.
3. Roaming simply does not work without issues. In most occasions roaming will work for about a day, thereafter no service. Roaming enabled, network settings are correct, device rebooted etc but still nothing, even manually selecting a service provider does not work. Device remains without service until returning to Ireland.
4. MMS has never worked, even with Sky mobile’s network patch installed on the iPhone. Try and send an MMS, same message, not supported on your network.
5. Sky support, don’t even go there. They are reading off a screen and will eventually conclude that you need to reset the phone out but a new device altogether. Suffice to say support is non existent.

These issues are not limited to a single device, I have three lines with Sky IE

As far as I’m concerned they are in breach of my contact as they are not providing me the service they mentioned in the contract, so switching before the year is out should not be a problem.

Stay away from these clowns if you can.

SKY Broadband: Unprofessional, Misleading, and Costly!
I confirmed my installation twice, yet SKY canceled on the day, claiming I was “not available.” I have full call records proving this. Equipment was sent to the wrong address, and this is the third rescheduling.
I have lost workdays, time, and trust due to SKY’s repeated failures and mismanagement.
I demand immediate contract termination with full refund, compensation for lost workdays and moral damages, and a written acknowledgment of this complaint with clear next steps.
Sky has repeatedly failed to provide the service I paid for — this is extremely unprofessional and unacceptable.

Nearly an hour and a half on the phone just to try and cancel the contract. Agent barely spoke any English and couldn't understand me. Rude, talking over me. Constantly put on hold for several minutes at a time. I tried to raise a complaint but she couldn't get a reference number for another 15 mins. Requested to speak to a floor walker or manager to try and help and was refused. Half way through the call her friend was telling her to hurry up because she wanted a ride home!!

The lack of customer experience/service is absolutely shocking !! 3 times this week I have waited on my mobile for over 28 minutes to get through to talk to an advisor , after that time I get cut off !! Also , there charges in my opinion are far to high for alot of repeats been shown !!The only reason I,m giving them 1 star is because there fibre broadband is good.

Absolutely shameful company. They refuse to allow me access to my contract or bills for my broadband account - which is surely illegal. Unless I pay for early termination or engage a lawyer I simply have to accept their refusal to resolve the ridiculous situation which is of their own making. Sky used to be very helpful and friendly - times have changed. Their customer service is pointless. Avoid at all costs!

I have been a paying customer of Sky for over 25 years and every 2 years I have to take out a new contract, this is due in the next week. I am paying £45,50 a month, which is due to go up to £50.50 when my contract ends (a massive discount of £5 for over 25 years of loyalty). To get this wonderful discount I had to call Sky to discuss, but before I did I thought some research would help me with bartering my contract price. Going online I found that the package I have with Sky, is available to new subscribers for £46, so surely with 25 years in I could expect a better deal, you would think so. Not the case, after a lengthy discussion with a Sky agent, I was offered a new 2year contract at £47, so I refused and explained about the price for new customers. The Agent said he would talk to his team about a better price, so I waited on the phone expecting to be offered a better price, how wrong could I be. The Agent came back with a new offer of £52, £5 dearer than the previous one and £7 dearer than my existing one. Obviously, loyalty is not something recognised by Sky when it comes to money (greedy Sky), so why should I pay extra for no additional services and pay more than new customers. Sky will try and refute this information, but the price can be verified online under Sky Q offers.
Bottom line, I am cancelling my Sky contract after 25 years as I am no longer content to pay more than what is being offered to new customers.

Worst company. Do not use them. Worst experience I have ever had. Customer Service is terrible.

One of the worst experiences I have ever had. If I could give them 0 I would. Do not use this company. One of Worst customer service I have ever dealt with. Waited 30min to talk to someone and they wouldn't help me and wouldn't let me talk to a manager.

Rang sky this morning to cancel a account as I was paying the account for my parents and now are both deceased I was told since I renewed my contract in march of this year I would not be allowed to cancel until march 2026 just because of contract how am I supposed to know my mother was going to pass away stay well away from sky no help given go and get a doggie box they are useless

Woeful, is everyone in the call Centre from India? Can’t understand a thing been said on the phone 🤷‍♂️

I tried to order broadband in Ireland… Unfortunately, the service was extremely unprofessional. You end up speaking with someone from India or Bangladesh — one can’t hear you, the other keeps asking the same questions over and over. You spend over 30 minutes on the helpline and feel like a chunk of your day has just been wasted. And that’s not even mentioning the frustrating conversation with the automated system before reaching an agent. Terrible service — best to stay away.

Their service is a shit. First took a week to get us an appointment to instal a new broadband, then on the of the appointment (week later) they cancelled because our broadband was sent to another county, like FFS. Engineer had our address but the box itself went to someone else. They rescheduled it for the following week. Here comes today and they just cancelled the appointment. Yesterday we got 2 calls to confirm it for today. My husband had to miss work for 2 days to be available in the house and they won’t show up. Guess what, reschedule for next week, here we are a month waiting for someone to connect a wire to a broadband box. They don’t apologise and definitely are not paying back my husband AL day. GET BETTER SKY

Had some technical issues signing up with Sky, very helpful agent named Eoin/Eoghan went out of his way to try multiple things, and called me back 2-3 times until he was able to resolve the issue.
Really went out of his way to help me, thank you!

If it was possible to give 0 I would !!
Since 6th of August I’m without internet .. I got in touch right away with someone in WhatsApp and I knew the reason of the fail since the beginning, someone called the next day (7th) saying that an engineer was booked for Saturday 9th, the guy called the day before, he was talking with me when suddenly the call dropped, instead of calling me again to talk about the visit next day, no, he left a message saying something about going Saturday or Monday 🙄 awful service to begin with !!! Saturday he didn’t call, he didn’t show, Monday the same … I was in Portugal, arrived Wednesday the 13th and my boyfriend told me that everything was still the same … got in touch again by WhatsApp and the girl told me they booked a new visit for the 18th (today), but nobody told me anything before, not even in mysky app wtf ??? So, the day arrived, and the guy couldn’t do anything, tbh I think he didn’t want to because it was the end of the day for him (around 6pm) … instead of him talking directly with a colleague to ask an engineer to come tomorrow, no, they sent a message that I have to book again calling to a number that is always a bot who is talking !!’ I don’t want to be rude and I’m very understanding but 13 days without internet ??? 13 days to get a visit just to change the wire ?? This is so ridiculous and inadmissible!!!

I moved from VirginMedia fibre broadband to Sky Ireland to cut down the price in half. VirginMedia operate on their own network, inherited from UPC, and it's slightly better than Sky's, who uses the same infrastructure Eir does. You'll have to get a new line wired to your habitat, the Engineer was on time and did a good job (Eir subcontractor). The discrepancy in speed in small enough that it doesn't really matter.

It all brakes down dramatically when it comes to Customer Service. First all, you get a useless bot and it takes 10 minutes to get to an operator, which is offshored to people who either do not have the right training, or have an attitude, or both.

Things I've tried to fix unsuccessfully: I tried sky mobile first and was satisfied. I signed up to Sky broadband but it didn't show up under my "products", and was unable to access any account features for the fibre service. Sky's customer service was unable to merge the broadband account/sky ID with the mobile one and kept referring to google searches to attach to a Sky ID that wasn't even created. I was able to make it work because I'm technical but still ended up having two different accounts.

I then tried to get customer service to add my spouse's name to the contract, only to be told that is not possible (!). This is especially important to me as being a property owner, this is pretty much one of the only proofs of address and residency my wife can avail of.

I've logged multiple complaints and asked supervisors to call me back, and I'm still waiting.

DO NOT GET SKY MOBILE

I have been with Sky mobile for about 2 months and my fiancee has been with them since April. We went to London in May and she lost her service, it was working for a day or two but without warning stopped working, they told us it was a fault with roaming but when we came back to Ireland it still did not work. The phone had to be sent back to them when I found out the sim tray was faulty and the customer service has been pathetic.

We have been with Sky for about 20 years and I am shocked at my latest experience with them.
I rang to get my fees down as we have been paying €160/month for tv and broadband service (who has not been working well!). They reduced our fee now to €105/month.
However, they asked did I have any phones with sim only as they could offer the same package as I already have with Vodafone (unlimited calls and data in EU and England, free) for €12 including VAT/month.
This is the big problem, which they either are totally misleading people or the numerous agents we have checked with say - that is NOT the case. Some calls from EU to EU would be charged.
Disgraceful!

Ordered tv on 29 July they have to deliver on 5th of August now 11 of August but they still not deliver tv even they not able to solve the problem