Renewed ny insurance with another company, and informed Sky. Over the next 2 months they sent me 9 emails, 4 of which REQUIRE URGENT REPLY to confirm that I had gone elsewhere. Two months into the new... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolute dog sh!t. Tech is temperamental at best, how can the doorbell have a weak signal when it is 3m away from the router through a window. Indoor camera is rubbish. Worst bit is after... See more
I’ve just been on the phone to my home insurance to discuss my upcoming yearly premium! NO SIR I CANNOT LOOK AT LOWERING YOUR PREMIUM! They wouldn’t even entertain the idea! The young man said it’s be... See more
I had insurance on my Bmw 730d se Automatics with sky this year up until June when it was written off. I purchased a jaguar xfr but found it expensive to run. So I sold it and brought a jaguar xj 2.7... See more
Company replied
Company details
Information provided by various external sources
Sky Insurance are an independent insurance specialist providing customers with bespoke insurance services tailored to suit their needs. Due to our strength and knowledge in the insurance market we have also secured several specialist schemes with reduced premiums and enhanced cover.
Contact info
28 Station Close, Potters Bar, EN6 1TL, Hertfordshire, United Kingdom
- 03303 331 251
- enquiries@skyinsurance.co.uk
- skyinsurance.co.uk
1.1
Bad
723 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sky Insurance
Hi David,
We're glad to hear you were happy with the service.
Many thanks,
Sky Insurance
Very good service
30 July 2019
Unprompted review
Reply from Sky Insurance
Hi Mark,
We're glad to hear you were happy with the service.
Many thanks,
Sky Insurance
Very honest and helpful
Very honest and helpful, competitive prices too.
26 July 2019
Unprompted review
Reply from Sky Insurance
Hi Alexander,
We're glad to hear you were happy with the service.
Many thanks,
Sky Insurance
Reply from Sky Insurance
Hi Kathryn,
Many thanks for your feedback - we're glad to hear you were happy with the level of service.
Many thanks,
Sky Insurance
You get what you pay for...
As others have said, easy to set up! It’s after the insurance begins; so do the problems! Black box is harsh for new drivers, but they do keep in touch. My daughters insurance was cancelled after 6 weeks. The policy cost £1600 and after they take off their “fees”, “admin costs” and the six weeks of policy we lost £700. The refund of £900 will apparently take 4-6 weeks to process! I would suggest to anyone, you are better paying a little more for a good insurance company than dealing with Sky!
22 July 2019
Unprompted review
Reply from Sky Insurance
Hi Joanne,
Thanks for the feedback and we’re sorry you’ve had reason to leave such a review.
We would like to look into this further for you, so please contact us so we can investigate.
To clarify however, we explain all necessary information on the phone, as well as asking the customer to confirm they have understood the policy terms, before allowing it to be purchased. As part of these terms we outline all of the charges and costs should the policy be cancelled at any stage. Black box policies typically incur additional costs compared to a standard car insurance policy as the telematics device that is fitted to your vehicle is not refundable after it has been fitted.
We will also provide this information by email. As such, there are no hidden costs.
We do our best to ensure there are no misconceptions as to how our policy and processes work, and will ask the customer to confirm they have understood the terms before going ahead.
With regards to the length of time it takes for your refund to be processed – as we are a broker we must wait for your funds to be passed back to us from your underwriters before we can process a refund. 4-6 weeks is typically the longest this process can take. This is also explained and confirmed to be understood by you during the telephone purchase.
If you would like to discuss this matter further, please feel free to call us on 03303 331 251.
Kind Regards,
Sky Insurance
Reply from Sky Insurance
Hi Sebastian,
We're glad to hear you were happy with the service received.
Many thanks,
Sky Insurance
Great customer service and a great deal…
Great customer service and a great deal on my sons insurance. Highly recommend
19 July 2019
Unprompted review
Reply from Sky Insurance
Hi Ethan,
We're glad to hear you were happy with the service received.
Many thanks,
Sky Insurance
honestly the best service ive had from…
honestly the best service ive had from a car insurer. Had a few issues that were sorted promptly and fairly. best service ive had by far. Also a very good price!
18 July 2019
Unprompted review
Reply from Sky Insurance
Hi Jay,
We're glad to hear you were happy with the service received.
Many thanks,
Sky Insurance
Brilliant service
Brilliant service, very reasonable prices I would recommend that you try sky insurance for your renewal quote.
16 July 2019
Unprompted review
Reply from Sky Insurance
Hi Karl,
Feedback like this is always so great for us to hear.
Many thanks,
Sky Insurance
Quick, easy and competitive insurance online.
11 July 2019
Unprompted review
Reply from Sky Insurance
Hi David,
Feedback like this is always so great for us to hear.
Many thanks,
Sky Insurance
1 of the best on the market!!
Fantastic insurance company have used them for a few years on multiple vehicles. Have always given the best prices on the market and always a pleasure to deal with.
9 July 2019
Unprompted review
Reply from Sky Insurance
Hi Ben,
Feedback like this is always so great for us to hear.
Many thanks,
Sky Insurance
Were capable of insuring my car with…
Were capable of insuring my car with very basic mods, where the big names wouldnt even consider
7 July 2019
Unprompted review
Reply from Sky Insurance
Hi Henry,
We're glad to hear you were happy with the level of service you received.
Many thanks for taking the time to leave us a review.
Kind Regards,
Sky Insurance
DISGUSTING customer service
terrible customer service, rude and condescending operator who hung up after 2 minutes of picking up the phone having been in a queue for 20 minutes.
2 July 2019
Unprompted review
Reply from Sky Insurance
Hello,
We're sorry to hear this, and apologise that the service was not up to the standard expected on this occasion. The advisor's phone call will be listened to.
Kind Regards,
Sky Insurance
Very misleading
Very misleading. I knew nothing about cars and mileage, I was advised on 3,000 miles was “more than enough” I have spent almost 2 grand on this insurance company, when you run out of miles it’s £240 for just 1,000 miles or £480 for 2000 miles. If you go over the miles your insurance is cancelled within 7 days so you have no choice but to pay for more miles otherwise you have no insurance and lose out on any no claims discount. I kept buying miles but as a young new driver it cost me a fortune. The customer service was good however there was no option but to either buy miles or get the policy cancelled, no advice given or agreement apart from split payments for added miles. I received a lot of emails saying that if I go over my milage my policy will be cancelled, I’d get an email every couple of weeks saying this. I’d get a letter sent to my address of a cancellation as soon as I ran out of miles. Instead of a reminder it seemed like more of a push to make you buy more.
24 June 2019
Unprompted review
Reply from Sky Insurance
Hi Amy,
We’re sorry to hear you’re unhappy with the policy.
When a customer provides us with a mileage estimate, we will break it down into monthly, weekly, and daily amounts, and ask the customer if their estimate is still sufficient. On top of this, we will always query exactly what the car will be used for, and will only pass comment if the estimate seems low. So we will assist as much as possible to ensure that the policy being bought is suitable, and to avoid the possibility of being charged. Put simply, we never allow a customer to buy a policy without us having a conversation about the miles, and the implications of running out. We will also ask for confirmation that the policy terms have been understood before allowing purchase of the policy.
To go a bit further, our system will monitor your vehicle use and automatically send a warning letter if you’re usage trend indicates you will run out of miles before the end of the policy. If you continue using the vehicle in the same manner and subsequently run out of miles, we will then issue another letter explaining you’ve run out, and that a payment is due. This payment will be influenced by your overall score, which you can monitor on your online dashboard. The dashboard also shows the miles you’ve used, and how many are remaining.
Based on our procedures and your review, we would like to investigate further, and can provide an update on our findings. If you could kindly contact us on 03303 331 251, we will be happy to assist.
Kind regards,
Sky Insurance
Reply from Sky Insurance
Hi Laila,
Feedback like this is fantastic.
Thanks for leaving a review!
Kind Regards,
Sky Insurance
Really quick and efficient
Really quick and efficient! Nice price and really friendly as I was nervous booking my first insurance policy! :)
14 June 2019
Unprompted review
Reply from Sky Insurance
Hello,
Feedback like this is fantastic.
Thanks for leaving a review!
Kind Regards,
Sky Insurance
For nothing but the best
For nothing but the best, call the Sky Team and save yourself some time looking for a policy elsewhere. Special thanks to Luke for accommodating several calls around my travels to collect my new car from a dealer that was a 400 mile round trip.
14 June 2019
Unprompted review
Reply from Sky Insurance
Hi Stephen,
Feedback like this is fantastic.
Thanks for leaving a review!
Kind Regards,
Sky Insurance
Extremely harsh on black box
Extremely harsh on black box and tried to cancel my policy at the start as THEY ran out of black boxes for that day
16 May 2019
Unprompted review
Reply from Sky Insurance
Hi Sean,
We've asked for more information from yourself so we are able to look into what has happened. Please see your Trustpilot notifications.
If you did not receive a notification, please call us directly on 03303331251 so we can investigate this issue further.
Many thanks,
Sky Insurance
Good good and easy
15 May 2019
Unprompted review
Reply from Sky Insurance
Hi Mrs O'Doherty,
We're really glad to hear you were happy with the level of service.
Many thanks for taking the time to leave us a review.
Kind Regards,
Sky Insurance
Good insurance company
15 May 2019
Unprompted review
Reply from Sky Insurance
Hi Mr Beese,
We're really glad to hear you were happy with the level of service.
Many thanks for taking the time to leave us a review.
Kind Regards,
Sky Insurance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.