Skylight Frame Reviews 1,145

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 561 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often calling it a "game-changer" for family organization and praising its user-friendly interface. Many people appreciate how easy it is to set up and use, highlighting its effectiveness in managing schedules, chores, and family communication. The quality of the product is also frequently mentioned as excellent. However, some people experienced issues with the delivery service, noting delays, lost packages, or a lack of tracking information. Similarly, while many reviewers lauded the customer service for being prompt and helpful, a few others reported dissatisfaction with slow responses or unresolved issues, particularly concerning product returns or syncing problems.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers describe the product as a "game changer" and... See more

User experience

Customers consistently note positive experiences with user experience, finding the product easy to use and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise quick delivery, with some... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the great, amazing, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the product as fantastic, brilliant,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's a game-changer, as far as family organisation goes. From getting kids organised to meal planning/preparation and shopping lists. The digital photo frame element is incredible too. We can actually... See more

Rated 4 out of 5 stars

Great device that supports the needs of our family and helping our children become independent whilst maintaining calm and sanity for the parents. I would like to see more icons to support schedules... See more

Rated 5 out of 5 stars

Loving my skylight calendars, I'm a wildlife carer so helping so much with the wildlife in care and with feeds and medication. I wanna get the max but being a volunteer and not being paid,... See more

Company replied

Rated 5 out of 5 stars

The skylight calendar is the best piece of tech I have ever brought. As a busy family having all of our information in 1 place is truly amazing, my favourite feature is side kick, screen grab an ema... See more


Company details

  1. Electronics Company

Written by the company

Skylight is a touch-screen digital photo frame you can email photos to and they appear in seconds. Available in the US, UK, Canada, and Australia.


Contact info

4.1

Great

TrustScore 4 out of 5

1k reviews

5-star
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Rated 1 out of 5 stars

I'm going to cancel my order

I'm going to cancel my order. I had an issue with the website and a query about my delivery, and I've spent the entire day going back and forth with an infuriating AI chatbot that keeps repeating the same line about my case being “escalated” and that I should “expect an email from a human.” No email has arrived.

If they can’t even get their customer‑service AI to function properly, I have zero confidence in their ability to deliver a reliable Smart Calendar. I haven’t even received the product yet and I’m already unimpressed.

This product is supposed to save me time, yet their AI has wasted my entire day. It’s completely contradictory to the purpose of the product, and the whole experience has left me with no faith in what they’re offering.

I had high hopes for this Skylight Calender but if this is what it's like dealing with the company before I've even received the product I dread to think what it will be like post sale, no thank you, every time I look in the mirror these days I have more face to wash, I don't need AI like this that will make me pull my hair out!

30 March 2026
Unprompted review
Skylight Frame logo

Reply from Skylight Frame

Thank you for sharing this feedback, and we’re truly sorry for how frustrating this has been, especially before your Calendar has even arrived! We completely understand how discouraging it is to spend your day stuck in a loop expecting a human follow up that never came. That’s not the experience we want anyone to have.

Please use our chat support portal found at the bottom right of the webpage, so our team can personally review your order, delivery concerns, or cancellation request and help get this resolved: https://skylight.zendesk.com/hc

Rated 5 out of 5 stars

Game Changer

The Skylight calendar is an absolute game changer. The magic import feature is my new PA that I cannot be without. Worth every single penny.

11 March 2026
Rated 1 out of 5 stars

Insane costs hidden to show photos

The cost of plus membership so you can get to to display pictures ontop of the membership you have to pay to have online access to the calendar is garbage.
It’s a complete stitch up once the photos are uploaded they should stay on the device and display - as soon as the membership is up the photos stop displaying and I don’t believe that’s made clear when you buy one.

23 March 2026
Skylight Frame logo

Reply from Skylight Frame

Thank you for sharing this feedback, and we’re truly sorry for how frustrating this has felt! We completely understand how disappointing it is when expectations around membership features are not as clear as they should be, especially with something as personal as your family photos. To clarify, photos are included within the single Calendar Plus membership, and there is not a separate membership required for them. It also looks like there may have been an issue with how the membership was linked after renewal, and we’ll be reaching out to you separately by email to go over everything in more detail and help make this right. Looking forward to connecting!

Rated 5 out of 5 stars

Skylight Calendar Max is the best!!

Skylight Calendar Max is the best!!! The functionality is perfect for our busy family of 5. My husband and I are in sync and don’t miss a beat with our schedule.
The kids love it too. They can see what is happening for each of them everyday without having to ask. They love the countdown function to special events (birthdays, holidays and Christmas).
We all love uploading photos that display on a constant slideshow ( it keeps our memories fresh in our minds). We get stuck watching it for ages!
And last of all, it looks great! We put the power cord through the back of the wall to a hidden outlet on the other side, so that we don’t have to see it hanging down.
When we have guests over they think it’s pretty cool too!
All in all, we LOVE it! Thank you Skylight for a product that gets the frazzle out of my head and into a visual bible!

10 March 2026
Rated 1 out of 5 stars

Have not received it

Have not received it? I keep reaching out to support to get an update and I don’t hear back? Yet to receive it.

13 March 2026
Skylight Frame logo

Reply from Skylight Frame

Hi there, thank you for your patience, and I’m really sorry for the delay and lack of updates. I completely understand how frustrating that must feel while waiting for your Calendar!  We’re going to reach out to you directly via email with an update on your order, so please keep an eye out. Looking forward to connecting!

Rated 1 out of 5 stars

The frame is Garbage

The frame is Garbage. Have tried multiple times to activate. Very sketchy, non-standard english AI instructions. Minimal, AI generated "Help". No manual or instructions

24 March 2026
Unprompted review
Skylight Frame logo

Reply from Skylight Frame

Hello Ann,

Thank you for reaching out to us and providing this feedback. I'm so sorry to hear your frustration with the device and the instructions. Would you please send us an email to VIP@myskylight.com so that one of our team members can assist you in getting this device set up and working the way it should be for you. This is certainly never the experience we want you to have and want to make sure we make this right for you!

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

It’s been 22 days since purchase and I…

It’s been 22 days since purchase and I still have not received my skylight calendar. Apparently, according to support, it will arrive on Friday, but the tracking has not been activated yet so I seriously doubt it. Very disappointing.

16 March 2026
Skylight Frame logo

Reply from Skylight Frame

Hello Victoria,

Thank you for reaching out to us about this. I'm so sorry to hear you're experiencing this delay with the shipping of your product. I just pulled up your order, and I do see where the product is due to be delivered on Thursday, March 26th. Looks like the carrier has it in its possession at this time. It doesn't get delivered to you by Friday, please reach out to me directly so I can get my shipping team involved and see what's going on. If wee need to place another order for some reason we can certainly do that.

Rated 2 out of 5 stars

There is nothing wrong with your…

There is nothing wrong with your product but i have never received a reply to my query and that would stop me recommending Skylight to anyone.

6 March 2026
Skylight Frame logo

Reply from Skylight Frame

Hello Dudley,

Thank you for reaching out to us about this and providing the feedback that you did. I'm sorry to hear you've not gotten a response from us. Can you tell us what exactly you reached out to us about and where you reached out exactly as I'm not seeing any tickets under this email address but would love to answer any questions and turn this around for you.

Rated 5 out of 5 stars

Love my 2 frames

Love my 2 frames. One full of wedding photos the other receives photos from all over the world. Love them ⭐️⭐️⭐️⭐️⭐️

14 March 2026
Rated 1 out of 5 stars

We paid for a subscription in full on…

We paid for a subscription in full on the day we installed our skylight. We then got charged a full year subscription fee again one month later. Pretty terrible

14 March 2026
Skylight Frame logo

Reply from Skylight Frame

Hello Shannan,

Thank you for reaching out to us about this and providing this feedback. I'm sorry you're having some issues with the Plus subscription. Any time you purchase a device directly from us, it comes with a 30-day free trial of Plus, then at that time it renews for a year at the full price. I just pulled up your order, and that's exactly what I'm seeing is that you purchased the device on February 13th, 2026. Then on March 14th, 2026, you were charged the auto-renewal of 1-year of Plus at that time. 

If you have questions or would like further explanation or anything similar, please reach out to us directly via email at VIP@myskylight.com so we can assist you with this and turn this experience around for you.

Rated 5 out of 5 stars

Great product

Great product, love the photo frame. Calendar and lists, make organising and planning day to day activities much easier. Wouldn’t do without it.

1 March 2026
Rated 1 out of 5 stars

My calendar was never delivered

My calendar was never delivered and you still haven’t refunded my money. Customer service has been terrible. No one to call. All AI responses. It’s a joke.

10 March 2026
Skylight Frame logo

Reply from Skylight Frame

Hey there! We're so sorry you haven't received your Calendar. A member of the Calendar Concierge team will be reaching out with information about your order as well as a refund. We look forward to connecting with you soon.

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