SkynetReviews 

Lousy company can’t deliver my parcel on time and gave irrational excuse that the address is invalid. I can’t understand why Lazada is still using them. They will drive lazada’s volume lower for sure.

Even if they deliver to the wrong location, they will try to cover up the mistake. Take a grainy photo to hide the damaged packaging. Customer service assumes I'm making a false statement. Very unpleasant and terrible service.

Poor service and terrible experience - Purchases made on 2 Feb 2024 with estimated delivery date by 9 Feb 2024. Reached out to seller on 14 Feb 2024 to check on the delivery status. I was then informed Skynet will expedite the delivery within the week. Finally, it is out for delivery on 16 Feb 2024 but I did not received my purchases until 17 Feb 2024. Overall, it wasn’t a pleasant experience. Not only their delivery was late than the given estimated date, their so called “expedited delivery services” also dragged till last day of the week. I will not recommend this courier company at all, there are better ones out there. I gave my review on other platforms and feedback the same to the seller, hoping more reviews to help raise other consumers’ awareness so they wouldn’t go through the same experience ever

ordered via iherb on 23rd December 2023. delivery was supposed to be made on January 09th 2024. when i checked the order status, the last update was still last year on 28th December. how much slower can you be? and they keep missing out my decathlon parcels and i have to contact them about it. if the company is really overwhelmed with making shipment on time, perhaps you need to relook your delivery strategy and the department that is managing all these delays.

Worst delivery service.
The drivers do not help to lift the parcels when only elderly people are there to receive it. Simply throwing the parcels.

My Worst Experience with Skynet, Germiston Branch.
There have been instances when trust is placed in an organization based on its national logistics capabilities. Unfortunately, such confidence could not be extended to Skynet. I opted for online renewal of my license as I was going away on vacation. I made the payment on a Monday, receiving a tracking number and processing details. Surprisingly, Tuesday was designated as the delivery day, yet the parcel failed to arrive. On Wednesday, the tracking system indicated that the item was out for delivery. I spent the entire day at home, only to discover that the item was not delivered, with the explanation being that there was no one to receive the parcel.
Adding to the complexity, on Wednesday evening, realizing it was getting late, I contacted their customer service number, which was challenging to reach. With patience, I waited until my call was answered. The lady on the call requested my tracking number, and upon providing it, she asked me to hold while attempting to contact the driver. After a prolonged wait, she informed me that the driver was on the way and instructed me to wait until 5 pm. However, the promised driver did not materialize.
The next morning at 9 am, I called again, emphasizing the urgency of the parcel and its importance. The person who answered took my address, promising to communicate with the driver and get back to me. Upon returning to the call, I was assured with 100% certainty that the parcel was on its way, as the person had spoken directly to the driver. Despite this assurance, the parcel never arrived throughout the day. Later in the afternoon, when I called, a lady insisted that she had spoken to the driver, assuring me of delivery before 5 pm. When I requested the driver's contact information to arrange collection, she declined. Despite waiting by the gate, the parcel did not arrive.
By the fifth day, Friday, my frustration led me to call again in the morning. The same individual I spoke to previously answered. I shared my dissatisfaction with the service and pleaded for the driver's contact or for my number to be passed on, as waiting seemed futile. Regrettably, the individual refused and asked me to wait while he attempted to contact the driver. What disappointed me was the false claim that the parcel was not delivered due to the inability to find someone at the address, which was untrue. After he asserted that the driver guaranteed delivery without failure, I spent the entire day at home with no delivery. Subsequent calls proved unsuccessful.
On Saturday morning, I called again, and the person who answered was exceptionally rude. He explained about the holiday rush and the busyness of drivers but failed to act with honesty and integrity. Had I known, I would have arranged for collection at the Skynet branch in Germiston. Unable to travel because my license disc had expired, he later mentioned that they do not deliver on weekends, contradictory to the core values of the organisation that seeks to exceeds or meet the costumer expectations.
I am profoundly disappointed with Skynet's services and their blatant dishonesty throughout this ordeal.

Terrible! They always send my package to the wrong house, even after so many times telling them so. And today, received a message that delivery was cancelled because recipient is not reacheable. I was home. And there weren't any calls or notifications that they're coming.

Customer service does not answer calls and l received an SMS stating that today is the delivery but never received absolutely unreliable

Rating: ★☆☆☆☆ (1/5)

I've had the unfortunate experience of dealing with Skynet Worldwide Express UAE on multiple occasions, and each encounter has only solidified my disappointment in their services. Over the past month, I've had to cancel three separate orders due to the company's consistently poor performance, leading me to question their training and operational standards.

Firstly, the drivers appear to have minimal, if any, training regarding the areas they are delivering to. This lack of local knowledge has resulted in numerous delays and misrouted packages. It's perplexing how a delivery service can operate effectively without a fundamental understanding of the geography they are servicing.

Furthermore, the issue of misinformation is rampant. The drivers consistently provide inaccurate delivery times, often claiming to have attempted delivery when, in fact, no such attempt was made. This is not just an inconvenience; it's a breach of trust between the customer and the service provider.

The customer service experience does little to remedy the situation. Contacting the call center turns into an odyssey of its own, with long hold times being the norm. The representatives, when finally reached, often resort to making up excuses or displaying a lack of concern for the issues at hand.

After three failed delivery attempts in just one month, my patience and trust in Skynet Worldwide Express have been thoroughly exhausted. I find myself hoping that Amazon reevaluates their partnership with this company as an authorized third-party deliverer. A service that consistently fails to deliver (quite literally) not only inconveniences customers but also reflects poorly on the businesses that rely on them for shipping.

In conclusion, I cannot recommend Skynet Worldwide Express based on my experiences. The combination of poorly trained drivers, misinformation, and lackluster customer service makes for a frustrating and unreliable delivery service. I sincerely hope that this feedback is taken as a constructive call for significant improvements in their operations.

Hands down the worse experience I have with a courier company in Malaysia. Item shipped on Friday and item has been stuck on "Departed to WHR" for the past three days. Suddenly status changed to delivered but no calls from them or received anything. Called the customer service and all I got was attitude from the agent and made it seem like it was my problem. Checked the status again and it went back to "Departed to WHR". Why does it take one week to send from sorting facility to warehouse? Usually for other courrier company's i wouldnt mind waiting but with all the reports on missing items by Skynet I am worried.

Skynet is the worst delivering service. First I get the wrong package delivered the I'm waiting for an urgent package and have a waybill tracking number. Trying to get hold of the call centre is a nightmare. Waited for 10 minutes. Eventually got through and they cant get hold of the driver. I'm still waiting for my package. I wish that all my suppliers would rather use the Courier Guy. Never had any problems with them. Will really have to take this up with my suppliers to change courier companies

THE MOST DISGUISTUNG SERVICE I'VE EVER RECEIVED! Was a assisted by someone named margaret, that's apparently a manager. Doesn't answer her phone. When she does answer the phone it's with this disrespectul attitude in her tone of voice. I did not have a choice but to use skynet but I certainly never will again. Useless.

I have been waiting for my parcel for 3 weeks not no one the the department. Cosmos Langa is not responding to my emails about my parcel

Worst service ever, my son has been waiting for a package and every time we call they tell us that it will be delivered today. The claim to have send him messages but that was just lie and they also got the address wrong and still no effort from them. They simply don't care

worst service ever seen. i have complaint in my net a week before. just wait if something issues will be ready in few hours. after 3 days contacted VG NET service in Vadavalli, Coimbatore he said some thing check and wait for 10 mns i did the same and problem was not cleared. from that day calling him again and again several times no response from him till now. is this what you give service. who gave me one week internet charges. i have paid for full month

Think twice if you want to use Skynet

Customer service don't know what they're doing, called them and all give wrong answers, informed and clarified with them multiple times to do east yet they do west. End up wasting our money and time.

Lie status update. No status update. When to deliver my parcel? Sigh....

The staff in the office bamely the lady who oics up the call is very rude...i asked about my deluver and she said let me chwith the druver and i was still talking and she deoped the phine in my eat..such rudness this is...i will not revime t these people...look at all the bad reviews they get..

It is a untrusted company . When we call they decide to answer and hang the phone . Booked a pickup online and nobody connected. Its 2 days now