Skyscanner Reviews 

1,016
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the platform highly effective for comparing flight options and securing excellent prices, often noting that the listed fares are accurate and significantly lower than direct airline bookings. Many appreciate the user-friendly interface and efficient booking process, which saves considerable time and effort. People frequently highlight the ease of navigation and the comprehensive display of choices, making it a go-to tool for finding deals and organizing travel plans. However, some people mentioned experiencing price discrepancies, where the final cost on the linked website or at the counter was higher than initially displayed. A few other people also felt that there were issues with booking confirmation or questioned Skyscanner's responsibility when problems arose with third-party bookings.

What people talk about most

Price

People report positive experiences with price, often finding good options and comparing prices across... See more

Website

Users describe positive interactions with the website, finding it user-friendly, easy to navigate, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the website's... See more

Booking process

Customers had positive experiences with the booking process, often praising its speed and ease of use.... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising it as reliable, very good, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Awesome website I always go to Skyscanner first when shopping for airline tickets. Very good at showing me my options and almost always when I click on their provider I get the same deal (i.e. no... See more

Rated 5 out of 5 stars

The listings are comprehensive and easy to read EXCEPT when a company pays to get listed first. I unfortunately didn’t realize that Air France uses a.m. and p.m. instead of the 24 hour clock. I there... See more

Rated 5 out of 5 stars

Skyscanner was extremely helpfully in searching for a flight that required multiple changes and was within my budget. Tried my usual places but most of them in in US$ and true price was only shown jus... See more

Rated 5 out of 5 stars

I search for flights in several locations. I use only direct booking with the airliners, never by a 3rd party. Skyscanner has a very good user experience, enables a direct booking process, and get a... See more


Company details

  1. #26 of 43 best companies in Flights search site

Written by the company

Search, compare and book cheap flight tickets and great flight deals for your next vacation with Skyscanner. We find you the cheapest plane tickets for free by comparing all flight options in a single search.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.5

All reviews

(1,016)

257 reviews in the last 12 months

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Rated 1 out of 5 stars

Very bad costomer service

It was a very bad experience

5 November 2025
Skyscanner logo

Reply from Skyscanner

Hi Sahar,

Thank you for taking the time to share your review. I’m sorry to hear that your experience wasn’t a positive one.

We’d like to understand more about what happened, whether the issue occurred directly on Skyscanner while searching for travel options or after being redirected to one of our travel partners. Our goal is to provide travellers with a smooth and reliable experience from start to finish, and we’re sorry this wasn’t the case for you.

We’ll be following up with you directly to gather a few more details about your experience.

Thank you again for your feedback. It really helps us improve.

Kind regards,

Lisette

Rated 5 out of 5 stars

Good coverage of prices and great…

Good coverage of prices and great comparisons with different airlines and hotel companies. I especially like the fact that it points out the favourite company to deal with, not necessarily the cheapest, but client experience is very important. Great personal experience.

1 November 2025
Rated 1 out of 5 stars

It shows a good price but it’s a scam

It shows a good price but it’s a scam. I was trying to buy tickets for 4-5 hours and once I was clicking to pay it said the tickets are not available. It’s impossible that absolutely all options that I liked were sold out exactly the day I wanted to buy them. Price on my computer and on my partner’s differ because I clicked on it more. There is no transparency and no real price, all based on demand and demand is fake and created. It never happened to me before when I lived in Europe, I was buying tickets through Skyscanner with no problem; but now I moved to Canada and it either became a scam or your system reads the location and offers bigger prices when tickets are already expensive without it. Worst experience and it’s a shame to create services like this

17 October 2025
Skyscanner logo

Reply from Skyscanner

Hello Valery,

Thank you for taking the time to share your feedback. We're sorry to hear you've had this experience while searching for flights on Skyscanner.

We understand how frustrating it can be to encounter price discrepancies. Skyscanner operates as a travel search engine, and we do not set or control the prices. Prices can fluctuate due to various factors, including demand, availability, and airline pricing strategies. We strive to provide accurate and up-to-date information, but prices can change rapidly.

If you would like to contact our Support team directly, we are keen to investigate this further and follow up with you. 

https://help.skyscanner.net/hc/en-gb/requests/new

We appreciate your understanding and hope to hear from you soon.

Kind regards,

Bea - Skyscanner Support

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