Skyscanner Reviews 340

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding tickets cheaper than on other platforms. The website and app are frequently highlighted for being user-friendly, easy to navigate, and efficient, making the search for flights seamless and quick. Many appreciate the ability to compare prices from various airlines and platforms in one place, saving time and effort. However, some people were dissatisfied with the booking process, encountering issues like being unable to secure tickets or experiencing long waiting times for flight information. A few also noted that the final price could differ from the initial quote due to additional fees, and some flights visible on airline websites were not always found on the platform.

What people talk about most

Price

Clients share positive opinions on price, with many praising the platform for offering cheaper air tickets... See more

Website

Reviewers highlight positive aspects of the website, praising its ease of use and navigation. Many customers... See more

User experience

Reviewers mention positive feedback about user experience, highlighting its convenience and ease of use. Many... See more

Booking process

Users describe ambiguous interactions with the booking process. Many customers praise the ease of navigation,... See more

Application

Customers had positive experiences with the app, finding it extremely useful and reliable for booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1st I loves the price of the air ticket which is cheaper then other. 2nd Skyscanner is my 1st choice to go for buying air ticket but....So air ticket waiting hours are too long which can go up to 33... See more

Rated 5 out of 5 stars

Very user friendly, used many times and almost always gave the best prices. We will usually compare Skyscanner prices with 1 or 2 other portals like trip, kiwi and kayak and still end up with Skyscan... See more

Rated 5 out of 5 stars

The Skyscanner app is extremely useful and reliable for booking flights online. It really helps streamline the process of searching across multiple airlines and agencies, making it easy to find the be... See more


Company details

  1. Travel & Vacation

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

340 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Very difficult to convert usd to sgd

Very difficult to convert usd to sgd. finally paid but usd.please improve payment method.

18 August 2024
Skyscanner logo

Reply from Skyscanner

Hello Ram,

Thanks for your review, and I'm sorry to read about your poor experience paying after finding your flights via Skyscanner.

Skyscanner as a travel search engine helps you organise your trip by finding the best options for you. When you select a journey, your reservation is made directly with the airline or travel agent of your choice. Once you are on the provider’s website, you’ll be able to see which different payment options they offer and in which currency they accept payment.

Some airlines might display the price in a different currency than what you selected on Skyscanner, as not airlines offer to sell in every current, but on Skyscanner, you can view the price in any currency according to your settings, but this is to make the price comparison as easy as possible for you. We would recommend to use your correct market when searching on Skyscanner, as that will have the highest likelihood that the travel provider will accept payment in SGD. If you are on the US version on of Skyscanner, it is likely that the travel providers will take payment in USD.

I very much hope that this helps a little, and I hope that in the future you wil have an easier time saying in your preferred currency! 

Kind regards,

Emma

Rated 5 out of 5 stars

Good overview

Skyscanner provides a good overview of the various options available. It is easy to navigate, and really helps the user a lot when planning for trips. It is always my first port of call when I try and search for flights, and more so when I have multi-city travels.

14 August 2024
Rated 1 out of 5 stars

We paid 298 dollars towards my ticket…

We paid 298 dollars towards my ticket in sccoot airlines through my trip site...
But they charged seperately for my luggages in airport... Of $150
Worst ever why I faced

9 August 2024
Skyscanner logo

Reply from Skyscanner

Hello, 

Thank you for taking the time to leave your feedback regarding your experience at the airport after booking a flight with our travel partner, Mytrip. We're sorry to hear about this. 

We're keen to investigate this further and see how we may be able to help.

If you could please fill out the form at the link below, a member of our Support team would be happy to follow up with you directly. 

https://help.skyscanner.net/hc/en-gb/requests/new

Thanks for your time, and we look forward to hearing from you.

Kind regards,

Bea - Skyscanner Support

Rated 5 out of 5 stars

Good deal in airfares

A platform to get the best airfares & routings. Have purchased few airlines airtickets from Skyscanners best third party agents like Agoda, Trip.com

17 July 2024
Rated 3 out of 5 stars

Doubtful

Just wanted to know that all the third party which are selling flight tickets are they can be trusted

3 July 2024
Skyscanner logo

Reply from Skyscanner

Hello,

Thanks for your review. 

All providers shown in Skyscanner’s search results are legitimate businesses but if you have had an issue after booking, please do get back in touch as it’s in the best interests of Skyscanner and the rest of our customers to ensure that the service providers offer is of a high standard. 

If you contact us through the following contact form then one of our support team will get back to you shortly. 

https://help.skyscanner.net/hc/en-gb/requests/new

Kind regards,

Neil

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