Skyscanner Reviews 337

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendly interface and the ease with which they can find competitive prices for flights, hotels, and car rentals. Many appreciate the ability to compare various options efficiently, saving them time and often leading to the best deals. The clear presentation of prices, dates, and flight details is frequently highlighted as a major benefit. However, some people were dissatisfied with the booking process, mentioning issues like unexpected transaction or booking fees that appear after the initial price display. A few users also noted that some flights visible on airline websites were not always listed on the platform, and there were occasional concerns about the clarity of information regarding airline operators.

What people talk about most

Price

Consumers find price to be positive, often highlighting the platform's ability to compare prices across... See more

Website

Users describe positive interactions with the website, highlighting its ease of use for finding and comparing... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers praise the platform... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. Many customers praise the ease of use, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very user friendly, used many times and almost always gave the best prices. We will usually compare Skyscanner prices with 1 or 2 other portals like trip, kiwi and kayak and still end up with Skyscan... See more

Rated 5 out of 5 stars

The Skyscanner app is extremely useful and reliable for booking flights online. It really helps streamline the process of searching across multiple airlines and agencies, making it easy to find the be... See more

Rated 5 out of 5 stars

This apps will show u the cheapest ticket around the world. Skyscanner apps trying their best to make sure users will get ticket as cheap as possible. It was great n with voucher, some discounts. Im s... See more


Company details

  1. Travel & Vacation

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

337 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I am happy with

I am
Happy with the Good service! and fast can get an airline that has many other offers. Thank you Skyscanner😊😍😍

23 September 2024
Rated 4 out of 5 stars

Skyscanner

I always rely on this apps everytime I want to book a ticket back to my country.

25 September 2024
Rated 5 out of 5 stars

It had went back to being competitive…

It had went back to being competitive after so many years when they 1st started. I had stop using it for few years when the Air tickets price were not attractive. But now they are about the same but my choice to choose is still Skyscanner. They were reliable & has been in the markets for a long period of time. Great works...

23 September 2024
Rated 5 out of 5 stars

Highly recommended

Booking was seamless and price comparison from the various platform gives consumer a great overview. Highly recommended.

20 September 2024
Rated 5 out of 5 stars

Booking of return trips

You give many choices to choose from for the flight destinations and it is easy for the customer to select the flights he prefers. The process is simple to secure a ticket and it is not cumbersome as other websites especially for return trips. Keep up the standards and good work.

17 September 2024
Rated 1 out of 5 stars

Very difficult to convert usd to sgd

Very difficult to convert usd to sgd. finally paid but usd.please improve payment method.

18 August 2024
Skyscanner logo

Reply from Skyscanner

Hello Ram,

Thanks for your review, and I'm sorry to read about your poor experience paying after finding your flights via Skyscanner.

Skyscanner as a travel search engine helps you organise your trip by finding the best options for you. When you select a journey, your reservation is made directly with the airline or travel agent of your choice. Once you are on the provider’s website, you’ll be able to see which different payment options they offer and in which currency they accept payment.

Some airlines might display the price in a different currency than what you selected on Skyscanner, as not airlines offer to sell in every current, but on Skyscanner, you can view the price in any currency according to your settings, but this is to make the price comparison as easy as possible for you. We would recommend to use your correct market when searching on Skyscanner, as that will have the highest likelihood that the travel provider will accept payment in SGD. If you are on the US version on of Skyscanner, it is likely that the travel providers will take payment in USD.

I very much hope that this helps a little, and I hope that in the future you wil have an easier time saying in your preferred currency! 

Kind regards,

Emma

Rated 5 out of 5 stars

Good overview

Skyscanner provides a good overview of the various options available. It is easy to navigate, and really helps the user a lot when planning for trips. It is always my first port of call when I try and search for flights, and more so when I have multi-city travels.

14 August 2024

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