Skytv 

I recently had to close my bank account down due to a fraud on my bank account I checked with all my direct debits to make sure they had been paid out which they had I checked with Sky on the app it said my bill had been paid so I closed my bank account down as advised by the fraud squad only to find out Sky had made an error which they didn't inform me about for several weeks the moment they informed me I offered to pay 100 pound straight off which I was told if I did I would not be disconnected as I am disabled with a severe sleep disorder so I need my TV so I paid for £100 in advance arranged to pay 100 pounds of following week and a week after clear everything which was accepted within two hours of paying the payment and having this arrangement made Sky cut me off by then and told me they wouldn't reinstate me until the whole bill had been cleared now I've been a customer of Sky for over 6 years and during that time according to Sky themselves have only been late on payments twice in 6 years and sky made me pay money I couldn't afford to have my service kept active and the moment I paid it they cut me off anyway. even Sky customer services have agreed I've been treated disgustingly and they're offered me £10 compensation for the fact I was lied to now this isn't the first time I've had these dealings with Sky as they have actually been caught out online trying to defraud me on two separate occasions which I have evidence of and sky themselves had admitted that their sales person tried to defraud me so basically my dealings with Sky have been in the last six years I've been a loyal customer to a company for 6 years that on two separate occasions tried to defraud me and has repeatedly lied to me even to a restricted my access to movies that I have spent 1500 pound on through Sky and they' so what right have they got cutting off my movies which I've purchased out of my own pocket which I own the Only Good Thing to come out of this is by cutting me off it's made me realise I don't need Sky at all I can get a much better deal with EDF in fact most other companies the broadband is up to three times faster more I receive at the same price as I'm paying now I was paying over a hundred pound a month for Sky and by them trying to defraud me and lying to me which I have a evidence of quite frankly I'm by catching them out it's done me a favour because they're going to lose me as a customer as I have no intention of staying with a company that's seem to think disabled means stupid and make a mockery over your individual rights it is disgusting the way I've been treated and have although Sky admitting its their fault I still refuse to turn my TV back on but have offered me £10 compensation for the way I was treated but still penalizing me just goes to show the lack of professional conduct this company has but due to their unprofessional behaviour it has shown me that I've been paying out 100 pound a month for services I wasn't even using so thank you very much Sky your attempt at intimidation is actually cost you a loyal customer and what's more if sky do reply to this on Trust pilot it won't be directed five issue they've caused it will be basically to suck up and try and do damage control so they don't come across looking so bad so I might get an apology but that'll be as far as it ever goes because they don't care how they treat you when they think are simple apology solves every issue especially when it's not even legitimate it's just an excuse to make themselves look better and caring for the situation they have put their customer in by not supplying them with relevant information in the first place

Currently waiting on a sky engineer as my internet and tv has went down at some point every day for the last 10 days. That's my Saturday night watching a box set ruined tonight again. £155 a month for a service which isn't fit for purpose, shame on you Sky. When the engineer comes on Wednesday he can take the whole system away with him. I am furious.

SKY STREAM AVOID AT ALL COSTS.

Having gone for the sales talk and hype I went for change to Stream. As a colleague said it’s like watching football on the train and catching bits of it.
So upset was I that 4/5 days later I asked to go back to my SKY Q at whatever cost it was to me. They told me that as soon as the Pucks were returned I could get it. I have returned the Pucks ( acknowledged by Sky) and they promised a visit yesterday . They didn’t turn up even though was acknowledged by staff in the morning that they were coming. Now we at situation were The Sky Priority team have to send an email to back office which will take a minimum 72 hours return. Then they try and get me a booking . They can’t override any of this ,it really is computer says no . I have no expectations of this being fixed soon and although they are sorry the Priority team can’t do anything. A complete joke of a firm they really are too powerful . If you get treated badly go to OFCOM and report them it’s the only way they will listen. Have others been treated this way ?

Awful racketeering company. You can't cancel online even with a rolling monthly contract. You need to call and give 31 days notice which means they can squeeze another two months out of you. Any decent content cost you more so the basic monthly package is useless. Only free tv really for 25 quid

Not worth the hassle
We had an engineer come, didn’t set up our broadband but set up a trial for cinema and sports without our knowledge, £70 extra a month for 10 months till we noticed, 19 years with sky and no refund for their incompetent money grabbing engineer.

They’ve taken advantage of a customer who’s been with them for nearly 2 decades snuck in the increase without a contract signed or sent, and then are adamant a verbal line off an engineer is enough to warrant it having been added. Absolutely no customer service skills been hung up by foreign outsourced call centres incompetent doing the role they should be doing.

Repeated lies and theft of money. No response to complaints registered by phone, online, by email and by post. Left hanging on the phone for hours. Sky never used to be like this. DO NOT USE!

The volume of adverts are truly ridiculous and make the service unwatchable.. ludicrous that you have like 5mins of ads for 10mins of show. Talk about greed. No wonder so many choose to leave.

After My Sky Q Box ceased working AGAIN ( 2nd time in 3 months ) and after I think a 6 day wait for a service engineer visit.
The box stopped working again, No Sky signal despite unplugging and resetting.
The wait for a service engineer is 11 Days so it went down on the 04/12/25 and now waiting for said engineer visit.
Trying to speak to someone responsible at Sky is like pulling Hens Teeth.
First You have to understand what they are saying, then trying to speak to customer services is nigh impossible, Cannot get an earlier visit.
Then to try and get compensation for no service is bloody nightmare.
Is any of the other providers any better ???

Dealing with SKY for my very disabled, elderly mother - an absolute nightmare. Sky make it almost impossible to cancel a subscription. Locked in endless automated phone menus that take you nowhere. Filled in the complaint form and sent round an endless circle of emails. APPALLING. Do not sign up with SKY.

Sky TV is like that mate that constantly spoilers the results. I've just opened my TV to watch the F1 finale, after being out with the family, to be greeted by an option of "Lando the new World Champion". Thanks Sky. Please sell yourself to Netflix so we never have to deal with you again.

Signed up to Sky on 29th Nov. Promised the equipment would be delivered in 24 hours. Next day no tracking so rang only to be told it would be in 3 - 5 working days. 4 days later and still nothing so rang again to be told there looks to be an issue with the order and it needs to be investigated. This can take another 3 days and they would ring back.

To their credit they did ring today. Apparently it was a ghost order and it needed to be cancelled and started again. Agent couldn’t help so had to be transferred where the old order would be cancelled and a new one raised.

Tonight I checked my emails to find I now have 2 account numbers! Eventually managed to speak to someone to find out the old order was never fully cancelled and did I tell the person today I had an account already! Had to explain on more than one occasion it was Sky staff that said a new order had to be raised! The agent couldn’t cancel this old account and so had to be transferred again. New agent cancelled the old account but couldn’t change my Sky account to be linked to the new account number. This would need to be yet another team. So far I have wasted 3 hours on this.

While on the call I checked my bank account to see a direct debit set up for £423 yet my monthly subscription should only have been £17! Suspect someone put an order through for Sky Glass not Sky Stream.

Now in the position that they won’t let me cancel as the order was only raised this morning.

Sorry to say but like all the others on here the service is extremely poor. The whole time you’re dealing with them they’re trying to upsell - not a great look when you’re dealing with a complaint.

Have been with sky for nearly 25 years ,have just changed my broadband, had sky super fast broadband, well if you can call it that, as its the best they had to offer as the area had no full fiber,so changed to virgin media as they have just had the area, installed with fiber,so sky have informed me that I would be charged for ending my contract early £364 ,bearing in mind I am a 75 year old pensioner ,so this is notification to sky that if they do then I will in January 2026 I will be cancelling my sky tv,and mobile with them as well as my wife's mobile account,

Upstairs booster failed recently.
I phoned to order replacement, after 25 mins on phone being messed about i said i had to go and just send it. Request ignored nothing.

My wife called a few days later to chase. By the end if the call new products had been added we didn't want.

Wife phoned back ti remove unwanted products.

Today a new sky 2tb box came instead of a booster for the main router.

I phoned again today. Took 12 mins to chase the original booster requested twice.

Sky have charged me for Netflix twice even though I never signed up for it, they have told me twice that a credit will be added to my account but i am still waiting.
How many times do i need to contact them before they actually do what they say?

I’ve been a customer of sky for 25 years and never experienced such bad customer service in my life. Even getting through to someone is a nightmare you are cut off in menus and when and if you get through to someone it’s always off shore barely can communicate in English and passed from dept to dept. Then lie after lie …. I’ve been without sky for days now but still paying the sky high prices … absolute charlatans - clearly mammoth cost cutting has gone on and everything sent off shore it’s like sticking two fingers up to customers the people in charge should be embarrassed….. they have you by the balls ….

Renewed our sky package recently and we did have everything which was £110 per month but upon renewal the package they offered £7 per month less than before.
Have got a newer broadband deal with the package but is not as good as the previous package.
Each renewal i try to get a much cheaper package but for some reason I never seem to get it as low as others seem to, even though we have been with Sky for 10 years now.

Don’t buy, hopeless connection drops out in a moment, takes ages to restart, sky support worthless not interested, thinking of throwing mine through there shop window, there AI support is shocking

What happened to the Uk call centres.
Now I just get attitude, inaccurate information.
Oh and everything is a computer glitch when it comes to billing. They must all get trained to say this.
Bills are randomly made up and apparently they do not have a complaints department. Absolute joke and the products are faulty and simply don’t move with the times.
Why are we paying for HD and 4k in one bill also.
They make it up as they go on and still prices go up every year and are added to your bill randomly.
This company is sinking as more and more people move away. The call centres outside the U.K. are a joke and you will most likely never get through again. Hours of time wasted and when you get through you get the worst help.
What has happened to you Sky.

Biggest regret is getting a Sky package. The Sky Stream offering is a step backwards. I’ve previously had both BT(Excellent) and Virgin(Good) and they are miles better than Sky. The system is glitchy, no ability to record shows or go backwards on the TV guide. Sky have won the race to the bottom I’m afraid. As soon as my contract is up I’ll be gone.

This is the worst company when you need to speak to someone you cannot get through to any one on the phone or on chat, it's all automated so good luck. Its a shambles