The company's staff, Raymond is friendly and helpful, doing his job efficiently and explained clearly. Thank you for such a standard professional work!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not clear that the seats we were booking and paying for would be on standby which was frustrating...we could not risk waiting till a couple of days before travel to find out if we had a seat or not!... See more
Company replied
First time using skywizard, we were very happy with the service. Received invoices for payment promptly, e-tickets came within minutes of payment. Saved money on cathay pacific flights advertised. Wil... See more
Thank you Skywizard for sorting out my travel arrangements. I had booked my flight for a reasonable price and after an issue with the name I provided on the passport, I spoke with Raymond who managed... See more
Company replied
Company details
Written by the company
Welcome to Skywizard– Your Gateway to Seamless Travel Experiences At Skywizard, we believe in turning your travel dreams into cherished memories. we have mastered the art of crafting unforgettable journeys for our discerning clientele. Whether you're a globetrotting enthusiast or a leisure traveler, we are here to transform your travel aspirations into a reality. Explore the World with Our Flight Services: Embarking on a journey begins with a well-planned flight. Our seasoned team of travel experts is committed to finding you the best flight deals tailored to your preferences and budget. Whether you're seeking a cozy economy class or the luxury of business or first class, we've got you covered. Trust us to take care of all the nitty-gritty details, so you can simply sit back and enjoy your flight to your desired destination.
Contact info
40 A, WESTWOOD STREET, BRIERLEY HILL, DY5 3LZ, BRIERLEY HILL, United Kingdom
- +44 1212854220
- ricky@skywizad.co.uk
- skywizard.co.uk
3.7
Average
200 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
UNRELIABLE DONT USE
These guys take your credit card booking then tell you they have only actually got part of it available and you will need to wait 20 days for the confirmation of the other leg of your journey Wouldn’t use them under any circumstances
2 November 2025
Unprompted review
Reply from SkyWizard
We sincerely apologize for your experience. This is not the level of service we aim to provide.
Please note that airfare prices are dynamic and can change quickly. If a flight becomes unavailable or the fare increases during the booking process, the payment is automatically reversed. In most cases, the reversal happens immediately; however, in some instances, it may take 24–48 hours due to the bank-to-bank processing time. We do not accept or retain payment for unconfirmed bookings.
We would like to review what happened with your booking. However, we couldn’t locate any reservation details under your provided name or title. Kindly share your booking reference or additional details by email so that we can investigate further.
Skywizard Team
Email support@skywizad.co.uk
very good service price very good
1 November 2025
Unprompted review
Reply from SkyWizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
Great price better than skyscaner
Great price better than skyscaner
Service very good
31 October 2025
Unprompted review
Reply from SkyWizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
Was told flight i Had paid for was over…
Was told flight i Had paid for was over booked and would off been put on standby hoping a cancellation could get me a seat. When I asked for alternative flight nearest to my original dates that was simlar price. I was amazed I got a refund on my purchase price of £89. O0. So couldn't believe it what a gift. I would always now give this company first option on booking a flight because of this kind gesture.
23 October 2025
Unprompted review
Reply from SkyWizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
My experience with SkyWizard …
This is the first time I used SkyWizard. I am really impressed by their staffs. Very professional, friendly and helpful. Received my e-ticket and invoice in no time. I will definitely use them again and I will recommend them to my friends.
20 October 2025
Unprompted review
Reply from SkyWizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
Thanks Ricky,
Hello Ricky,
Thanks for your time on booking tickets to Sri lanka.
22 October 2025
Unprompted review
Reply from SkyWizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
Very good
Thanks , I have spoken to Ricky and he helped me to choose alternative flight and arranged same to get it and he is very nice guy and helped me on booking my flight on peak season with best price range
18 October 2025
Unprompted review
Reply from SkyWizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
A BUNCH OF SCAMMERS
BEWARE !!! BEWARE !!! SCUMBAG SCAMMERS SCUMBAG SCAMMERS
So i went on this website and booked a flight with Cathay Pacific . When it came to paying the payment screen froze . I didnt receive an email confirmation straight away. So i went back onto the website couldn't find the same flight so booked another flight with Qatar Airways . This time the payment went straight through so hapoy days . No i received an email confirmation for both flights at the sametime to me email address. So i phoned up Skywizard immediately to inforn them . That i had ended up with two bookings . They said there was nothing they could do . As all staff had gone home . Nothing would have bern confirmed with the airlines at this time .
They said to call back the next morning . Upon doung so i was told i would receive a call back . When i received the call back , i was told it was completely my fault . I would be charged £250 to cancel a £479 flight that is 6 weeks away . Im now awaiting a manager call back will update when i receive it .
As far as i can see this company already has lots of reviews calling them scammers . Now i see why , as this was a mistake which arose from their payment screen freezing . Anyone should have seen the double booking and checked with me.
They havn't done anything to help me out after speaking with a manager .
DO NOT TRUST THIS COMPANY SCAMMERS SCAMNERS SCAMNERS
They have now phoned and threathened me . Saying they will now charge me more to cancel . As i have left this reveiw . Even tho i have it in writing that i will be charged £250 to cancel the Cathay Pacific flight . They say they wull now be charging me more money to cancel . SCAMMERS SCAMERS SCAMMERS . That threaten you when you leave a review .
Ive also checked both my tickets were issued after i asked to cancel one . So they've basicalky coned me . Only booked the seats after i asked for a refund . SCUMBAGS
Now ive written this review they are trying to balckmail me into removing it . By offering me a a small top up to my partial refund . To rrmove and leave a good review . Honestly this company deserves no customers at all . PLEASE KEEP CLEAR AT ALL COSTS . THEY ARE TOTAL SCUMBAGS / SCAMMERS
This company took my money after their payment screen froze . When i made another reservation i received both confirmation emails . I contacted them straight away on the 11/10/2025 . To have one cancelked as it was due to their online payment screen freezing that i made a 2nd reservation . At this time they had not purchased the E-tickets . Could have given me a full refund for 1 ticket . Instead they waited till the 12/10/2025 . Still.purched the E-tickets i have the photos to prove this . So just wanted to con me out of £300 then resell the ticket again . This is shown by them only buying/reserving the flights a day after i asked for a refund on one due to their mistake
12 October 2025
Unprompted review
Reply from SkyWizard
Dear Mr. Hall
We truly appreciate your understanding. However, as a travel agency, we are required to follow our terms and conditions as well as the fare rules agreed upon with our suppliers. Therefore, we are unable to accept your request.
Please note that we have already tried to assist you by waiving our admin fee. Regarding your concern about the payment page freezing, once you are redirected to your bank’s website to enter your payment details, that process is entirely controlled by your bank. If the page got stuck or there was an issue, we recommend contacting your bank directly. If they have recorded any transaction or sent you an alert, please check with them. If not, we sincerely apologize for any confusion, but such issues are beyond our control.
At the time of booking, you agreed to our company’s terms and conditions, and we are simply following the same. The ticket has been issued and sent successfully, and everything has been completed as per the booking process.
You are welcome to leave a review, and we fully respect your right to do so. We are not asking you to remove it. However, please note that we have all the necessary documentation and will provide it to the bank if required.
We have genuinely tried to help you by cancelling one of your tickets and allowing you to keep the other, even though the fare type you booked was non-refundable, meaning there is normally no refund permitted after issuance. Despite this, we still offered you an adjustment as a goodwill gesture.
We truly value all our customers and always aim to assist within the rules. However, threatening us with negative reviews in order to obtain a refund is unfair and unacceptable.
Thank you for your understanding.
Take care and have a good day.
Team Skywizard
Reply from SkyWizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
Good customer service thank Raymond
9 September 2025
Unprompted review
Reply from SkyWizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
Trying Blackmail.
Trying Blackmail.. I recently posted about this company see below.. Now it is 13.44 hrs on 30-09-2025 and they just called me. I messaged them asking for my refund and their response was in the call if i remove my previous post they would do it,, if i dont then I have to wait.
People STAY AWAY.. Totally unethical company
30 September 2025
Unprompted review
booked the reservaton with Sebi he very…
booked the reservaton with Sebi he very helpfull polite and given me the best flight and cheap fare , surely will book with sebi again
14 September 2025
Unprompted review
Reply from SkyWizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
Decietful Agents be very careful.
Don't consider ever booking with this company.They deleted dates which were discussed.They made an itinerary up with the wrong return date got me to confirm under pressure.Because the ticket conditions stated unchangeable and unrefundable they told me it would cost more money to rectify this.They then told me cancelation would cost £500.Presured me again telling me they would use evidence that I had confirmed to block any charge back.The very fact they had deleted dates that had been mentioned at the beginning of the discussion could be considered as fraudulent misrepresentation.I'm.pleased to have recovered my funds through a bank charge back.
16 September 2025
Unprompted review
Reply from SkyWizard
After carefully reviewing your case, we discussed the matter with our supplier and explained the misunderstanding. After a long conversation, they agreed to remove all cancellation charges. Although the ticket had already been issued, they made an exception and allowed us to refund the full amount.
We immediately cancelled your transaction and processed the refund from our side We genuinely went out of our way to resolve this situation for you as a gesture of goodwill. That’s why it was disappointing to see your feedback calling us a scam. Please understand, this was not a chargeback or bank action—the refund came directly from our end, after we fought for an exception on your behalf.
We kindly ask you to reconsider your feedback and update it to reflect the genuine effort we made. Honest feedback not only helps us but also ensures other passengers are properly guided.
Thank you for your understanding.
DO NOT USE THIS COMPANY
I booked my flight to Australia for my sons wedding through Sky Wizard and paid £1500 for return flights to Brisbane on 10th of August. 2 days after I booked I was contacted by Sebi regarding my flight to be told the leg from Doha to Brisbane had been over subscribed and I was on a waiting list for this leg of the flight.
I asked for my money back as I had internal flights booked and needed to get there for my sones wedding, I was told they couldn't do this as they wasn't cancelling my flight and the alternative was another flight on a different day from London for an extra £374 as the flight prices had gone up. I told them I couldn't go to London and wanted my money back but again was told they weren't cancelling it and I could wait until 24 hours before the flight to see if I was on the flight and if I wasn't then they would refund my money.
This was no good as I needed to get to Australia for the wedding and had internal flights when I got there to sort. I contacted the bank who couldn't do anything as the payment was pending so after numerous phone calls I ended up having to pay and extra £594 to fly on an alternative flight the same say but earlier which mean I had to stay over too at the airport as I don't drive
So the flight ended up costing £2094 for a Qatar flight which was more than my mum paid to go the same day on Emirates (which I had originally said I couldn't afford but due to this company I ended up paying up more)
I was heartbroken before travelling to such a special occasion and wouldn't have been held hostage by them if I had just been having a holiday, I found them passive aggressive and even typing this makes me upset on how I was treated
DO NOT USE THIS COMPANY
Update- Sky Wizard I was no offended a refund at all at any stage and was told I couldn’t have one until after the flight had gone which was no good as I had specific dates I gad to fly n
8 July 2025
Unprompted review
Reply from SkyWizard
We have clearly mentioned that tickets are only guaranteed after issuance, as these are special discounted tickets offered at prices much lower than the airline’s standard fares. Sometimes a booking may fail or get declined. In such cases, the passenger is eligible for a full refund, though it may take a few days depending on the bank’s processing time.
Our agents always try their best to secure a flight for you, and if a booking is unsuccessful, we work to provide an alternate flight option so that you can still make your trip. We truly understand the situation and do our best to assist.
Please email us your details, and we will review your case and let you know what can be done.
Skywizard
Best outcome
Not clear that the seats we were booking and paying for would be on standby which was frustrating...we could not risk waiting till a couple of days before travel to find out if we had a seat or not! Sent email confirming this and got a prompt reply from Ricky...he rang very soon after the email and was helpful and sorted confirmed tickets even though it cost us more money... But we were thankful Ricky helped as much as he could and confirmed our seats for our journey
3 September 2025
Unprompted review
Reply from SkyWizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
Had a great experience booking our…
Had a great experience booking our flights to New Zealand today. Kevin was so helpful and got it all done in no time . Thankyou Kevin
28 August 2025
Unprompted review
Reply from SkyWizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
Kevin from skywizard was very good and…
Kevin from skywizard was very good and helpful, going over my bookings with me. Reassuring me that I will get my etickets, went out of his way to get it all sorted, especially working on a Sunday. Thank you
24 August 2025
Unprompted review
Reply from SkyWizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
Sebi is excellent agent very helpful…
Sebi is excellent agent very helpful and made my whole booking experience smooth and prefect make sure I understood all the information properly and did not use any selling tactics or put me through any kind of pressure.
I will definitely recommend anyone who wishes to use your company for travel arrangements.
1 August 2025
Unprompted review
Reply from SkyWizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
Be careful booking flights online with…
Be careful booking flights online with SkyWizard. Purchased flights online - only to be told next day that, I would have to pay exceptionally more as they did not have all the flights that I originally booked. I had an option of going on stand by for a couple of months or pay £400 more. To top it off, my only option was to cancel which cost me a fee of £180.00. Feel like I've been mis sold + scammed.
21 August 2025
Unprompted review
Reply from SkyWizard
We sincerely apologize for any inconvenience you may have experienced.
We attempted to locate your booking in order to address your concerns; however, we were unable to find any reservation under the name provided. If you believe you have made a booking with us, kindly share your booking reference number, email address, or passenger details. This will allow us to investigate thoroughly and assist you more effectively. You can reach us at support@skywizard.co.uk
.
Thanks
Skywizard Team
I’ve used Raymond multiple times to…
I’ve used Raymond multiple times to help with my travel itineraries, and each experience has been excellent. From start to finish, he ensures everything runs smoothly with absolute professionalism and reliability. On my recent trip with Virgin upper class , he once again made the process seamless, and I had an amazing overall experience. I highly recommend Raymond for his dedication and consistent top-notch service—big props to him!"
Peter Sutherland
24 July 2025
Unprompted review
Reply from SkyWizard
Thank you for sharing your valuable feedback with Skywizard. It’s our honor and pleasure to assist you in finding the best available fares. We truly appreciate your trust, patience, and continued support.
We look forward to serving you again for your future flight bookings, holiday packages, and travel needs. If you’re looking for any exclusive deals or special offers, please don’t hesitate to contact us — our team will be delighted to assist you.
Thank you for choosing Skywizard.
Warm regards,
The Skywizard Team
🌐 www.skywizard.co.uk
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