Slackjaw Apparel Reviews 

617
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, noting the great fit, durable heavy cotton materials, and stylish, unique designs that truly stand out. Many buyers also appreciate the incredibly fast shipping, smooth ordering process, and consistently professional service provided by the team on every purchase. Some reviewers were not happy with unexpected delivery delays and the noticeable lack of communication from support when asking for status updates. A few consumers additionally reported frustrating troubles with tracking their parcels or occasionally receiving incorrect item sizes that required sorting out.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality and great... See more

Quality

Reviewers mention positive feedback about quality, expressing strong satisfaction with the clothing and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the prompt and speedy... See more

Order

Clients share ambiguous opinions on order, reflecting a stark divide in their experiences. Many consumers... See more

Service

People report positive experiences with service, noting consistently swift, professional, and quick online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been buying from these guys regularly since I first came across their Facebook page in 2018, and have remained a fan ever since. All the designs are awesome and the quality and fit of their cloth... See more

Rated 5 out of 5 stars

Always a swift and professional service when ordering. Excellent quality clothing with great designs and fit. Love their stuff. I own loads of it. Tees, Sweaters, Shirts, Hats. Always happy. Many... See more

Rated 5 out of 5 stars

I bought the 13 tee shirt, I did buy it in the sale, but it is definitely worth the original asking price. I was really impressed with not only the quality of the item, but the Slackjaw communication... See more

Rated 5 out of 5 stars

A great experience. I have several Slackjaw t shirts and they're all well constructed , thick cotton, quality prints and fit really well. The item arrived in the post shortly after ordering.


Company details

  1. #246 of 588 best companies in Clothing Shop

Written by the company

One for the road. Adventure & Moto inspired Clothing & Accessories.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

617 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(617)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered the wrong size

Ordered the wrong size
And was exchanged straight away
The quality of the top is exceptional
Will definitely be ordering again!!

25 July 2024
Slackjaw Apparel logo

Reply from Slackjaw Apparel

Thanks so much for your review, glad we were able to assist!

Rated 1 out of 5 stars

Faulty and poor service

Waited along time for the order and had to chance it up a number of time
The order had arrived with a fault but I have had no response to my request
Very disappointed

25 June 2024
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Reply from Slackjaw Apparel

Hi Simon, apologies for the delay in responding to your query. Just so you are aware I have come back to you via email but had no response. A free of charge replacement item is on it's way to you. Thanks again, Rob

Rated 5 out of 5 stars

The delivery was bang on time with a…

The delivery was bang on time with a notification coming through so I could arrange my domestic situation. The products were also top quality and I’m very satisfied with them.

27 May 2024
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Reply from Slackjaw Apparel

Thanks Alec!!

Rated 3 out of 5 stars

Wrong order twice!!

My husband ordered a top, certain size & certain colour/style. He got sent the competly wrong one 🤦🏼‍♀️ He then had go through all the process to send it back, explaining it was completley wrong, along with original email stating the correct order. Finally recieved the SECOND order & what a suprise, it’s completley wrong AGAIN!!! 🤷🏼‍♀️🤦🏼‍♀️ How can the same mistake be made twice? Is anyone actually reading the orders? The styles, colours & sizes? Now he has to take time from work in order to go through the same process again to send back the second wrong top? It’s ridiculous. Not impressed at all

11 June 2024
Unprompted review
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Reply from Slackjaw Apparel

Hi, thanks for your review and my sincere apologies for the dual mix up here! I believe we spoke via email and a refund has now been processed for you. For reference, the mix up was due to a SKU error in our warehouse which is now being rectified with the affected products on hold until then. We do apologise for this error once again. Thanks!

Rated 5 out of 5 stars

No nonsense trading.

I've been buying this gear for a few years now, what I love about this company is the communication between (in most cases with me) Rob, and his no BS approach to answering all questions honestly, and straight to the point, I love that, they've recently moved premises which caused a delay in posting out and there was no false promises made when I contacted them, it was exactly like he said. The gear is great quality, which is why I keep going back, it does seem they have changed manufacturing lately though as they are sized smaller than they used to be, by about a size I'd say, so if you've bought their gear in the past you'll need to size up now, I don't know why as I haven't had a reply yet but it's no bother. I recommend this company quite highly, they do gear you don't find anywhere else and their prices are pretty much bang on.

18 May 2024
Unprompted review
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Reply from Slackjaw Apparel

Hi Paul - thanks so much for your kind review. Thank you for your understanding while we navigated delays and warehouse expansion, it was a pleasure dealing with you. I sent a follow up regarding sizing etc yesterday so hopefully you've seen it. Thanks again and hope to see you back with us again soon. Rob

Rated 3 out of 5 stars

T shirt sizing inconsistent.

Ordered from slackjaw before and the 2 xl t shirt was the perfect fit so this time i ordered anothwr t shirt in the same size taking into accont that my dimensions remain exactly the same and when it arrived it was too small .

28 April 2024
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Reply from Slackjaw Apparel

Hi Gary. Thanks for your review. Apologies the t shirt you ordered didn't fit as you'd expected. We have recently changed manufacturer in order to produce longer lasting, higher quality goods and as a result there was a slight change in how the sizes come up. We have included comprehensive size guides and model reference imagery on site in order to mitigate this. As a previous customer I understand this must have been frustrating, but hopefully we can rectify this for you and find your correct size moving forward. Thanks again, Rob

Rated 5 out of 5 stars

Trucker cap

Great trucker cap,had to wait a bit longer for delivery due to expansion of there business. But that's ok with me.

26 April 2024
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Reply from Slackjaw Apparel

Thanks for your review Raymond, and for your patience whilst we dealt with our move! Enjoy the trucker cap now the warmer weather is here! Rob

Rated 2 out of 5 stars

Order not recieved.

Placed order 3rd May. Chased on numerous occasions kept being told issues with the warehouse and that it was being chased. Refund requested today. Hopefully their issues get sorted as looking at these reviews, it's potentially brand damaging.

16 May 2024
Unprompted review
Slackjaw Apparel logo

Reply from Slackjaw Apparel

Hi Paul - thanks for your review. Apologies we were unable to rectify your order delay in time. A refund has been processed and you will receive email confirmation of this. We are back up and running as expected now and hope to see you back with us in the future. Thanks again, Rob

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