I've been buying from these guys regularly since I first came across their Facebook page in 2018, and have remained a fan ever since. All the designs are awesome and the quality and fit of their cloth... See more
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Review summary
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Always a swift and professional service when ordering. Excellent quality clothing with great designs and fit. Love their stuff. I own loads of it. Tees, Sweaters, Shirts, Hats. Always happy. Many... See more
I bought the 13 tee shirt, I did buy it in the sale, but it is definitely worth the original asking price. I was really impressed with not only the quality of the item, but the Slackjaw communication... See more
A great experience. I have several Slackjaw t shirts and they're all well constructed , thick cotton, quality prints and fit really well. The item arrived in the post shortly after ordering.
Company details
- #246 of 588 best companies in Clothing Shop
Written by the company
One for the road. Adventure & Moto inspired Clothing & Accessories.
Contact info
United Kingdom
- slackjawapparel.com
4.6
Excellent
617 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 24 hours
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Easy enough to order and pay but I…
Easy enough to order and pay but I still haven't had my order. Was in touch with the company who said there was a delay but would be sorted.
Would like to give a 5* but can't.
30 April 2024
Reply from Slackjaw Apparel
Hi Paul - Thanks for your review and apologies your order had not arrived in time for this review. I've looked into it and it seems to have arrived with you now - hope you enjoy your hoody, and apologies again for the delay in getting it out to you. We hope to see you back with us again soon. All the best, Rob
Item not received yet
I can’t review the item as I haven’t received it yet! Hopefully I will receive it soon.
28 April 2024
Reply from Slackjaw Apparel
Hello, thank you for your review. We apologise for the delay in getting your order out to you, we have been in the process of moving warehouse which has unfortunately impacted our shipping timeframe. Usual service should resume this week, and I can see your enquiry email was replied to on 7th May. Thanks!
Reply from Slackjaw Apparel
Hi Merrik, thanks for your review. I can see your order has now arrived with you - apologies for the delay in getting it out to you. We hope you love it and come back to us again soon. All the best, Rob
Been a week still not delivered and…
Been a week still not delivered and failing to answer any emails
27 April 2024
Reply from Slackjaw Apparel
Hi, thanks for your review. We apologise for the delayed response, we have now responded to all outstanding queries in our inbox so you should have a response waiting for you. Thanks!
Ordered medium swapped for large no…
Ordered medium swapped for large no quibbles all good, quality company 👍
26 April 2024
Reply from Slackjaw Apparel
Thanks so much for your review! Glad we could assist!
Reply from Slackjaw Apparel
Thanks so much for your review!
Off sizing, poor customer service and overpriced items.
Mediocre quality which doesn't quite justify the price. Sizing is off and comes up a size smaller than advertised. Despite this, postage isn't free so you'll end having to pay for postage three times when your item doesn't fit. On top of that, customer service is not great, when they do actually reply to emails and don't answer all questions asked. The supposed 48 hour postage doesn't count in my opinion when they don't bother to post it out for a few days. Your order will take around a week to arrive, based on my experiences. Overall disappointing for an item of clothing I've had my eye on for a while. The applique finish is a lot rougher and I have my concerns about how it'll look after a little wear and few washes but can only speculate at this time.
I response to the reply, I ordered the basic breakout longsleeve Tshirt which didn't qualify for free postage, then had to pay to return when the sizing was off. I then decided to upgrade to the icon longsleeve and was billed for the difference as well as postage. As for dispatch time, I was notified the next morning the item was ready for dispatch the next working day which I think was a Monday, yet it didn't arrive until the Saturday. I'm not sure what went on in between those times.
19 April 2024
Unprompted review
Reply from Slackjaw Apparel
Thanks for your review! We currently do offer free shipping on all orders within the UK. Prior to this we offered free shipping on all UK orders over £50, which if you ordered one of our applique items, you would have been eligible for. We're sorry if this wasn't the case. In terms of quality, all our garments use 100% cotton and range from 220gsm all the way to 390gsm, heavier than your standard cotton used by a lot of high street brands. Again, we're sorry if you do not feel this quality was reflected in the goods you ordered. 48 hour postage is what is specified in the service provided to us by Royal Mail. Once an order is placed (depending on time of day) it may not always be picked up from us by RM that day - the 48hrs refers to the time it takes once RM are in possession of the goods. Apologies if they let us down in this instance.
Poor sizing, no free returns, no refund is lost in post
I had a bad experience with Slackjaw, so be aware of the following:
1. Sizing is different to other brands: I'm 180cm and 80kg so a slam dunk 'Large' usually. But the large long sleeve t shirt I ordered was too short in the arms and tight across the chest. I sent it back to be exchanged for an XL. But...
2. Slackjaw don't offer free returns. So I sent the shirt back via Royal Mail, but it has never arrived. Despite having proof of posting and a tracking number, Slackjaw are saying its not their problem and tell me to take it up with Royal Mail
So only order if you are sure of the sizing or happy to take on the risk if the return is lost on the post.
Most Mail Order companies offer free returns and take a most customer friendly approach to returns, it would improve their service if Slackjaw adopted this approach.
19 April 2024
Unprompted review
Reply from Slackjaw Apparel
Thanks for your review! We have an extensive size guide available on site, alongside model shots for reference, with links on all product pages, we're sorry this didn't enable you to find your perfect fit. As with most small brands, we are not in a position to be able to offer free returns, this is made clear in our Ts & Cs. Alongside this, we stress that any returns sent back to us are the sole responsibility of the customer. In the event a parcel is lost, we can only recommend you contact your chosen courier, and providing you used the appropriate service, they can help with recouping any losses. We're sorry we couldn't help further in this instance.
Tee shirts.
The items I have purchased so far have all been excellent quality.
Delivery times have all been good, and I will be buying more in the future.
Definitely worth the money.
29 March 2024
Reply from Slackjaw Apparel
Thanks so much for your review
Reply from Slackjaw Apparel
Thanks!
Good quality kit plus I ordered the…
Good quality kit plus I ordered the wrong size and they were swiftly exchanged for the right size
26 March 2024
Reply from Slackjaw Apparel
Thanks for your review - hope to see you back again soon
The navy denim vest is VERY dark blue
The navy denim vest is VERY dark blue , pretty much black ,
29 March 2024
Reply from Slackjaw Apparel
Thanks for your review! Our vests come in an unwashed, raw denim, and are made to age like a fine wine and fade over time. If you have any queries please don't hesitate to get in touch!
Easy return, good quality
Easy return for a smaller sweatshirt. They're long bodied, same as the long-sleeve t-shirt I have. Both are heavy material.
26 March 2024
Reply from Slackjaw Apparel
Thank you for your review, we're glad the returns process was nice and smooth for you! Hope to see you again
Great quality
Great quality, service and quick shipping . From a repeat customer and shall continue to be.
27 February 2024
Style and substance!
At last a company that has really cool motorcycle gear but also stock in all sizes not just ‘the last one in extra small’ My long sleeved t shirt is quality and a really nice weight for biking gear. Highly recommend you check these guys out.
26 February 2024
Bought 3XL t-shirt
Bought 3XL t-shirt. Not any bigger than a high street XL. Shame, as the colours and cotton are top notch.
26 February 2024
Reply from Slackjaw Apparel
Hi David, thanks for your comment. Sorry you feel that way, all our pieces are made to our own specifications so differ from mass produced highstreet product. We’ve ensured all our size guides and model imagery are up to date so you can be sure you order your correct size with confidence. Hope that helps. Thanks!
Great quality and arrived promptly
29 January 2024
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