I can’t thank Lauren Landry from Slater & Gordon enough for the support she has given myself and my daughter through a very tough, long process whilst fighting our birth clinical negligence claim. Sh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can not recommend Nicole Jackson at Slater and Gordon Lawyers highly enough. We have worked closely together throughout the process of my case, with everything being explained to me as we went along... See more
Company replied
Myself and my son approached slater and gordan with assistance in a very sensitive situation. From day one we dealt with Lauren Ridsdale of the family department and from the onset were treated with c... See more
Company replied
The regular updates and clarity of explanations have helped to understand a rather complex process. I have friends who are claiming through other companies who are unaware of the current position and... See more
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Company details
Written by the company
We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk
Slater and Gordon (UK) LLP
Written by the company
Contact info
First Floor, Lee House, 90 Great Bridgewater Street, Manchester, M1 5JW, Manchester, United Kingdom
- 0330 107 5085
- slatergordon.co.uk
4.5
Excellent
22k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BUT19736/1
My mother’s claim was handled by Rachelle Spencer and she has been absolutely fantastic! Never once experienced any issues in terms of communication. Always responded in a timely manner. Managed to wrap up the claim in less than 6 months. 10/10 for service. Would 1000% recommend
30 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Zara,
Thank you so much for your 5* review and for your kind words about our colleague, Rachelle. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Jenny, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
Well good fast emails good communication
Well good fast emails good communication
30 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Danny,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lucy Ellams
Customer Analyst
Poor service
30 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi,
Thank you for your review. We are sorry to hear our service did not meet your expectations. We appreciate your feedback and will take your comments under advisement for our future development.
Kind regards,
Lucy Ellams
Customer Analyst
A really satisfactory outcome
Once Hayley Lyn Jones was on the case so to speak, all went smoothly and efficiently. Hayley was friendly and professional at all times, taking the trouble to explain any technical issues that we didn’t understand. We have a really satisfactory outcome thanks to Hayley’s sterling efforts. Thank you Hayley, much appreciated.
27 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Cherry,
Thank you so much for your 5* review and for your kind words about our colleague, Hayley. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Andrew, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
Kept me in the loop all the time and I…
Kept me in the loop all the time and I was aware of the progress and the state of my claim
27 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi,
Thank you so much for your 5* review and for your kind words about our colleague, Haley. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Beth, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
Company is a waste of time
So my first phone call, they answered the phone then put me on hold and just left me on hold. I called back and told because I didn’t have an injury they weren’t gonna help me. I want to take the council to court for a road traffic accident.. I go somewhere else what a terrible experience
27 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi,
Thank you for your review. We are sorry to hear you feel our service did not meet your expectations. Good customer service is at the heart of our business and we would very much like to investigate this matter further. We have sent out a request for information via Trustpilot's secure post-reply option and we would be grateful if you could supply us with the details of this matter. If there is anything further we can do to assist, please don't hesitate to let us know.
Kind regards,
Lucy Ellams
Customer Analyst
Excellent and professional
Slater and Gordon handled my compensation claim following a motorbiking accident. They were professional,kept me fully informed at every stage and achieved an acceptable compensation amount. I would like to make special reference to Kaly Sugden who handled my claim.
17 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Martin,
Thank you so much for your 5* review and for your kind words about our colleague, Kaly. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Jenna, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
I had a great experience with Slater…
I had a great experience with Slater and Gordon, and in particular with my handler, Graham Lucas. He managed my case from start to finish with professionalism, clear communication, and genuine dedication. He kept me informed throughout the process, explained everything in a way that was easy to understand, and was always approachable whenever I had questions.
Graham worked hard to achieve the best possible outcome for my case, and I always felt that I was in capable hands. I really appreciated his patience, honesty, and commitment throughout. I would happily recommend both Graham Lucas and the team at Slater and Gordon to anyone looking for professional and reliable legal support.
24 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Faruk,
Thank you so much for your 5* review and for your kind words about our colleague, Graham. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Beth, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
Slater and Gordon car finance claims
I put a review on here for Slater and Gordon car finance claims, about their appalling lack of customer service. We have emailed them 7 times now to try and pull out of a claim we no longer wish them to pursue. They don't respond to emails and nobody answers the telephone line. The answer to my review on here, from Lucy Ellams customer analyst, was for me to email them and they will respond. Absolute crap, because that is what I have done 7 times and nobody has replied. This company is ridiculous and their customer service is non-existent. Don't touch them.
23 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi,
Thank you for your review. We are sorry to hear you feel our service did not meet your expectations. Good customer service is at the heart of our business and we would very much like to investigate this matter further. We have sent out a request for information via Trustpilot's secure post-reply option and we would be grateful if you could supply us with the details of this matter. If there is anything further we can do to assist, please don't hesitate to let us know.
Kind regards,
Lucy Ellams
Customer Analyst
I have used Slater Gordon before and…
I have used Slater Gordon before and always found them helpful and professional when dealing with claims
22 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Ray,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lucy Ellams
Customer Analyst
My mother passed away from…
My mother passed away from Mesothelioma, it's been a difficult time for the family and nothing can replace a loved one. Our family did however agree that the company responsible for this terrible tragedy should be held accountable.
Ryan explained the process, timescales and gave us the confidence to go ahead with our successful claim. It's taken a while, but our claim has been successful, Ryan is a professional but down to earth person, and I would highly recommend using his expertise, if you decide to pursue a claim for industrial injury/death..
21 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Jason,
Thank you so much for your 5* review and for your kind words about our colleague, Ryan. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, David, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
The content is easily understood and it…
The content is easily understood and it is succinct and to the point
21 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Hilary,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lucy Ellams
Customer Analyst
I found Jenniffer and Jackie very…
I found Jenniffer and Jackie very helpful and supportive. They were very quick to respond. I would recommend them.
20 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Simon,
Thank you so much for your 5* review and for your kind words about our colleagues, Jenniffer and Jackie. It was our pleasure to provide you with an excellent service and we will share your kind words with them as well as their team leader who will ensure they receive the recognition they deserve. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
I used Slater and Gordon Lawyers…
I used Slater and Gordon Lawyers regarding a redundancy agreement, and from day one they were fantastic. Very helpful and on point with details and information about my case. Would highly recommend. Special shout out to Lawrencia. Helped me whenever I needed it.
1 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi,
Thank you so much for your 5* review and for your kind words about our colleague, Lawrencia. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Edward, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
Reply from Slater and Gordon Lawyers
Hi Caroline,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lucy Ellams
Customer Analyst
Kieron Campion is the lawyer you want!
My experience didn't get off to a great start. I went through five solicitors, all based in the North of England, and unfortunately they were extremely disappointing.
However, solicitor number six, Kieron Campion, based in Central London, completely changed my experience.
Kieron was professional, knowledgeable, and took the time to explain everything clearly. He kept me regularly informed throughout the process, which was a refreshing change after my previous experiences. I always felt that he had my best interests at heart and that my case was being handled with care and attention.
I wouldn't hesitate to recommend Kieron Campion to anyone looking for a solicitor who is responsive, approachable, and genuinely committed to achieving the best possible outcome.
15 May 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Lisa,
Thank you so much for your 5* review and for your kind words about our colleague, Kieron. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Tracey, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
i keep getting so called updates about…
i keep getting so called updates about mis sold car finance from them i have never contacted them i have tried to let them know i am not a client of theirs yet they still keep sending me emails i can't find an email address to contact them to tell them to stop.
i can only assume they either bought my email address or stole it somehow i have never contacted them don't want anything to do with them.
all i want is for them to stop mailing me i don't need help as far as i can see they seem to be ambulance chasing, or a scammer of some sort
never any reference number or a contact name and i can't find an email address online anywhere online that just confirms my reasonable fear that they are scam artists
10 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi,
Thank you for your review. We are sorry to hear you feel our service did not meet your expectations. Good customer service is at the heart of our business and we would very much like to investigate this matter further. We have sent out a request for information via Trustpilot's secure post-reply option and we would be grateful if you could supply us with the details of this matter. If there is anything further we can do to assist, please don't hesitate to let us know.
Kind regards,
Lucy Ellams
Customer Analyst
They have always kept me updated in…
They have always kept me updated in regards to any news and changes in regards to car finance. Their explanation is clear, not cluttered. Thank you for continuing giving a great service
7 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Mo,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lucy Ellams
Customer Analyst
My eternal gratitude for the very…
My eternal gratitude for the very exceptional Christopher Woods and his team at Slater and Gordon. I cannot recommend Christopher or the services of Slater & Gordon highly enough.
Everyone I dealt with at Slater & Gordon from start to finish, exhibited a genuine desire to help and did so proactively and with skill.
I should add that I have dealt with solicitors throughout a long career in the law, and I am beyond grateful that, when I needed help, Slater and Gordon provided a brilliant service with outstanding client care.
Christopher Woods handled my case expertly and always with a view to achieving the best possible outcome. He is an excellent strategist and was a formidable opponent on my behalf.
I would also like to express my gratitude to the extremely capable and talented Sadia Masood. Sadia is without doubt a tenacious lawyer, able to progress a case with force, eloquence and sensitivity. Thank you also to Carla Daley for her excellent efficiency.
Elizabeth R
16 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Elizabeth,
Thank you so much for your 5* review and for your kind words about our colleagues, Christopher, Sadia, and Carla. It was our pleasure to provide you with an excellent service and we will share your kind words with them as well as their team leader who will ensure they receive the recognition they deserve. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
Wish this just go through and finish.
Wish this just go through and finish.
16 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Hayley,
Thank you for your review, we really appreciate it. We're very pleased to have you as a client at Slater and Gordon and hopefully, once your claim is settled, you will feel we have provided a 5-star service.
Kind regards,
Lucy Ellams
Customer Analyst
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