SLA The Label Reviews 1,093

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

THEIFS!!!!! I placed an order in the first week of January. When it didn’t arrive for two weeks I sent them my order number, they replied on January 21 saying they’re trying to get this sorted with UP... See more

Rated 5 out of 5 stars

Without too many words, buy on SLA if you want to have different clothes from the thousand instagram pages of clothing, and from the thousand sites that pop up. Shipping and packaging were perfect. F... See more

Rated 1 out of 5 stars

Bought the Carrie fur coat on pre order in October, received it early December and it was horrible quality - super thin and cheap not worth the price point. Returned it the same day and still don’t ha... See more

Rated 5 out of 5 stars

I recently ordered the new printed maxi dresses from SLA (Capri and Calabria), I am 6 months pregnant so was a little unsure if they would look okay, but I absolutely love them and ended up keeping... See more

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SLA The Label by Sarah Ashcroft. Shop the collection only on slathelabel.com


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3.1

Average

TrustScore 3 out of 5

1K reviews

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Rated 5 out of 5 stars

SLA just nail it every time

SLA just nail it every time! The quality of the fabrics are just 10/10. I always get compliments on my blazer whenever I wear it’s such wardrobe staple now. The shimmer of the cuffs and skirt are just insane!! Also have 2 bikinis which I love so flattering. I know they will last me holiday after holiday due the quality!!

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Overall 10 outta 10 I live in the US…

Overall 10 outta 10 I live in the US shipping is within 2 days, customer service although there is a 3-5 day delayed response they do acknowledge your issue. Clothing quality is worth it as far as the blazers and dresses go.

4 August 2023
Unprompted review
Rated 5 out of 5 stars

I absolutely love it

I absolutely love it. Bought silver glittery suit and it is the best. Quality and material is perfect. I’m totally in love

2 August 2023
Unprompted review
Rated 5 out of 5 stars

One of the best shimmer luxe blazer &…

One of the best shimmer luxe blazer & trouser set you can get EVER. I own bronze, silver, & gold & they are some of the most beautiful pieces I own! Always get compliments on it & definitely looks great with flash! Only thing I wish was that shimmers didn't get everywhere, but other than that, it is definitely something every glamorous girl should have in their closet!

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Sparkly Perfection

Loooooove SLA! I love the sparkles they are just perfection! I got the Romi skirt in pink and I am obsessed!!!

The sizing on this skirt seemed bigger compared to other items I’ve bought from SLA though.

11 August 2023
Unprompted review
Rated 5 out of 5 stars

Clothes are always 10/10

Clothes are always 10/10 the fit and quality are unmatched!! My go too for the best beach and evening wear that make you feel and look amazing!!

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Gorgeous, Well Made Investment Pieces

I'm lucky enough to now have around 10 pieces from SLA in my wardrobe, from basics to lounge wear and of course a few of their sparkly pieces!
Each piece is of the highest quality and you can tell the fit is really thought out. Unique to any other brand too.
I ALWAYS get compliments when I wear my pieces and asked where I've gotten them from! Especially the Gigi original dress!
I've just ordered the Mushroom Gigi and can't wait for it to arrive and add another piece to my SLA collection!

14 August 2023
Unprompted review
Rated 5 out of 5 stars

Love shopping at SLA!

Always buy every single bikini every year, their quality and style is unmatched. The customer service is amazing too, with fast shipping always.

Highly recommend for outfits for holidays, events, date nights, everything!

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazing quality!

Bought the Valencia bikini set for my Ibiza holiday and it was perfect! Always amazing quality from SLA and got so many compliments I felt great :)

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Aurora Maxi Cover Up

I bought the Aurora Maxi Cover Up and let me tell you I have never felt so beautiful and confident! The length is absolutely perfect even as a tall girl and the fabric and quality are insane. I’m planning to wear it to a beach club and also to a festival! It’s so versatile🥰 I am utterly obsessed with the green rhinestones✨💚🌟

15 August 2023
Unprompted review
Rated 5 out of 5 stars

The best quality

The best quality clothes, every style and colour is amazing, my favourite brand ever, truly obsessed. Take all my money 🙃

15 August 2023
Unprompted review
Rated 5 out of 5 stars

SLA IS MY FAVE

I have bought several items from SLA and loved everything! The quality of the clothing is amazing and have even loved items so much that when I lost weight, I repurchased in a smaller size! Customer service is great too. Delivery is fab and reliable. Really enjoyable experience every time! My fave brand that is not on the high street.

2 May 2023
Unprompted review
Rated 5 out of 5 stars

The clothes are all beautifully made

The clothes are all beautifully made, the quality is so much better than other online brands I’ve bought from.
The pieces are stunning, my favourite outfits always have at least one SLA piece in them!

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazing and fast customer service, high quality pieces and very well priced

I never leave reviews but I’m very impressed with this brand. The quality of the pieces, the super quick delivery and most importantly the CUSTOMER SERVICE. I wait 4 times longer for some of the big brands to reply. The people at SLA are super friendly and helpful.

I was completely blown away but how amazing the quality of the clothes are. Highly recommend.

10 August 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT SHOP HERE

Absolutely awful company, DO NOT SHOP HERE.

First - they charge $22 shipping to the US (FedEx 7-15 biz days), which is stated to cost $20 on their site. Second - this package was on my doorstep 38 hours after placing my order. There is NO WAY it shipped from out of the US in 1 business day. Last - their site states, "There should be a returns form and shipping label enclosed with your order." That shipping label is a sticker with the address on it and it is NOT prepaid. When I went to FedEx to ship it back, it was going to be $160. And it needs to make it back within 2 weeks of purchase, which would of been way more expensive to ensure.

So basically, everything is final sale unless you want to pay an insane amount of money, and their returns policy is worded to scam you.

3 August 2023
Unprompted review
SLA The Label logo

Reply from SLA The Label

Hi Liselle,

Thank you for your review. We are sorry to hear you have been left unhappy with your experience. All our shipping rates are calculated with our dedicated Account Manager at FedEx, and have to be taken as an average for all international countries we ship to. We appreciate that this may result in shipping be a couple of dollars more expensive for the United States, however, for ease, we set a flat rate for this service. As a small UK based business, we do not currently have capacity to have a facility in the United States (as much as we would love one!) due to the costs this incurs, and you will see from searching US registered base companies, SLA does not come up in those searches. Legally, this means we cannot hold or ship stock directly from a registered address in America. Our only shipping facility is in the UK, as we state on our website. FedEx service does fluctuate, and their service is operating at a faster rate at the moment due to their ever growing extensive network of aircraft, which we feel is great, as it means our customers get their order much faster than anticipated.

In regards to our returns label, we do state under our Returns information section on our website that “It’s important to note that shipping costs are not covered by SLA The Label when you send an item back, you will need to cover these costs. We suggest shopping around to get the best price and tracking information to make sure it reaches us safely.” This information is available 24/7 and we feel is clear so you have all the information you need prior to placing your order, so you are aware of what ordering from an oversees company may entail. We would always encourage any customer to read all information on our website prior to ordering, as we completely understand and appreciate that in the current climate, shipping can be expensive.

We very much hope that we will be in a position to have a dedicated facility in the USA in the future so that we can better serve this market, however for now, the UK is only where our service operates from. We hope as and when we do get our facility in America, you may reconsider shopping with us.

Best Wishes,
Team SLA x

Rated 1 out of 5 stars

BEWARE if buying from the U.S!

First, the dresses were beautiful but extremely big. I am a size 4 so I bought a size XS (U.S size small) and a SM (U.S size medium) as recommended by the website- I spent around $300 on the two dresses. As they were too big, I went to return them as SLA refuses to do exchange sizes. When I went to ship them back I found out it they would be 250$ to ship them from Southern California to the UK!! I emailed the company asking them to reconsider sending a shipping label as international shipping costs were not explained on their website. They refused. Yes, the website states the customer is responsible for shipping but it does not explain that international shipping is going to cost possibly more than their clothes! Never will I buy from this company again. First, their sizing is way off and the cost of shipping is outrageous. Such a poor experience.

18 July 2023
Unprompted review
SLA The Label logo

Reply from SLA The Label

Hi Jocelyn, thank you for your review. We are sorry to hear the sizing wasn't right on this occasion! We do offer a full size guide and conversion chart under our relevant information section, as well as detailed size measurements and an interactive size guide for you to enter your measurements in under each individual product to help with your decision. As a smaller brand, we unfortunately cannot provide assistance with return costs as we note on our website. As carriage costs are specific to each carrier, and varies service to service, country to country and day to day, we unfortunately cannot advise or offer guidance on how much it may cost you to return, which is why we do not elaborate on this on our website. We always encourage our customers to read our information section and shop around as we note on our website so you can get the best cost depending on the service you are looking to use. We are sorry you were unhappy on this occasion and hope you may give us another go in future!
Best wishes, Team SLA x

Rated 1 out of 5 stars

Don’t buy this dress I beg of you

I bought the pink Lyra dress, on website the dress looks very sparkly and expensive but when it arrived it’s the most ugliest and unflattering dress I have ever seen. The colour is pale, it doesn’t even look pink, material is very heavy, the dress is basically a shirt to me (I’m 5ft9) and it’s only made for short women (which is not noted on website) and also, although the size is fine the upper part of the dress also doesn’t fit on my bust. It’s not very cheap so this was a huge dissapointment.

21 July 2023
Unprompted review
SLA The Label logo

Reply from SLA The Label

Hi there, thank you for your review. We are sorry to hear you were disappointed with your Lyra dress. This is the first time we've had feedback like this on this particular item, which has been very popular. We do note that this is a petite dress under our product description, and we do offer an interactive size guide to help with your decision on size which also takes length into consideration. You are of course very welcome to return this to us for a refund! Best Wishes, Team SLA x

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